About NewWaySERVICE
NewWaySERVICE is a service order software from OroLogic that helps track service requests received from customers. It includes features such as multi-language support (English and Français), a free trial account creation, and a fully web-based interface so users can access it anytime, anywhere. The software requires no training, making it easy for users to start tracking service requests immediately. With its simplicity, teams can efficiently manage customer inquiries and improve response times. The platform is designed to cater to various service management needs, ensuring that businesses can monitor and fulfill customer requests effectively. Key capabilities: multi-language support free trial account web-based access no training required customer request tracking Best for: businesses needing to manage and track customer service requests efficiently.
NewWaySERVICE is a comprehensive, cloud-based service-order and field-service management platform developed by OroLogic Inc., designed to streamline work order management, scheduling, maintenance, repairs, and technician dispatch for small- to medium-sized organizations. With decades of development since the 1990s, the platform now offers a fully web-hosted solution accessible on desktops, tablets, and smartphones without installation, ensuring that office staff and field technicians remain connected in real time. Key features include end-to-end work-order tracking, logging of technician time with timers, parts consumption tracking, inventory and warehouse integration, detailed equipment and asset records with serial numbers, warranties, and service histories, recurring maintenance scheduling, drag-and-drop technician calendars, zone- and map-based scheduling, customer self-service portals, document and photo attachments, customizable fields and workflows, and automated email notifications to both technicians and customers. Users appreciate its intuitive interface, which accelerates adoption among technicians, and the management dashboards, which provide visibility into job volumes, hours, costs, and performance metrics. Pricing is transparent, starting around CAD 39 per technician per month with a 45-day full-feature free trial, making it accessible and flexible for growing teams.
Pros & Cons
- +Comprehensive functionality for service departments, including work orders, inventory, scheduling and customer self‑service.
- +Fully web-based and device‑agnostic, facilitating access from any location without dedicated app installation.
- +Strong flexibility with user‑defined fields and customisation of terminology to match business language.
- +Customer portal adds self‑service capability which can reduce administrative load.
- +Transparent pricing model per technician after free trial period.
- −May require configuration effort to tailor fields, checklists and workflows to business needs.
- −Mobile and geolocation features still depend on device and connectivity quality in the field.
- −For organisations with very simple job dispatch needs, the full functionality may be more than required (potentially more cost/complexity).
- −For non‑local deployments (currency, tax, localisation) verification of regional fit may be needed.
- −Pricing and support structures may require direct enquiry for large‑scale or global operations.
Features
Key features
- Service Request & Work Order Management
- Tracks service requests from receipt through completion, including parts, labour and documentation.
- Cloud‑Based Web App
- Accessible via desktop, tablet or smartphone without installation; supports field technicians and office users.
- Scheduling & Technician Planning
- Assign technicians to jobs, view appointments on calendar, adjust based on availability and zones.
- Inventory & Parts Tracking
- Automatic adjustment of parts inventory when used in work orders; multi‑warehouse support including mobile “truck” stock.
- Customer Portal
- Allow customers to submit service requests via customised web form and view their own work order status.
Additional features
- Customer / Equipment / Maintenance Management
- Maintain customer records, equipment assets (with serial numbers), service schedules and contract details.
- Recurring Tasks & Alerts
- Automatically generate work orders for scheduled maintenance and send notifications for warranty or contract expirations.
- Customisable Fields, Forms & Checklists
- Add user‑defined fields, create custom checklists or questionnaires for inspections and site work.
- Reports, Exports & API Integration
- Extensive reporting, data export (PDF, XLS, etc.), and API support for integration with other systems.
- Geolocation & Mobile Map View
- Technicians’ smartphone location can be viewed on a map; appointments and customer locations displayed for dispatching.
Pricing
Monthly plans
ezLite
CAD 39
Countries & Languages
Interface languages
Billing currencies
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About NewWaySERVICE
NewWaySERVICE is a service order software from OroLogic that helps track service requests received from customers. It includes features such as multi-language support (English and Français), a free trial account creation, and a fully web-based interface so users can access it anytime, anywhere. The software requires no training, making it easy for users to start tracking service requests immediately. With its simplicity, teams can efficiently manage customer inquiries and improve response times. The platform is designed to cater to various service management needs, ensuring that businesses can monitor and fulfill customer requests effectively. Key capabilities: multi-language support free trial account web-based access no training required customer request tracking Best for: businesses needing to manage and track customer service requests efficiently.
NewWaySERVICE Details
NewWaySERVICE's In-App Market Place
Does NewWaySERVICE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
ezLite
CAD 39
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), KRW (₩), SGD ($), NOK (kr), MXN ($), INR (₹), RUB (₽), ZAR (R), HKD ($), BRL (R$), TRY (₺)
Pros & Cons
- Comprehensive functionality for service departments, including work orders, inventory, scheduling and customer self‑service.
- Fully web-based and device‑agnostic, facilitating access from any location without dedicated app installation.
- Strong flexibility with user‑defined fields and customisation of terminology to match business language.
- Customer portal adds self‑service capability which can reduce administrative load.
- Transparent pricing model per technician after free trial period.
- May require configuration effort to tailor fields, checklists and workflows to business needs.
- Mobile and geolocation features still depend on device and connectivity quality in the field.
- For organisations with very simple job dispatch needs, the full functionality may be more than required (potentially more cost/complexity).
- For non‑local deployments (currency, tax, localisation) verification of regional fit may be needed.
- Pricing and support structures may require direct enquiry for large‑scale or global operations.
NewWaySERVICE's Support Options
Email Address
support@newwayservice.comContact
(1) (418) 524-5066Documentation
https://www.newwayservice.com/documents/api.pdfNewWaySERVICE's Alternatives
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