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NewWaySERVICE

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Software Status:Active

About NewWaySERVICE

NewWaySERVICE is a service order software from OroLogic that helps track service requests received from customers. It includes features such as multi-language support (English and Français), a free trial account creation, and a fully web-based interface so users can access it anytime, anywhere. The software requires no training, making it easy for users to start tracking service requests immediately. With its simplicity, teams can efficiently manage customer inquiries and improve response times. The platform is designed to cater to various service management needs, ensuring that businesses can monitor and fulfill customer requests effectively. Key capabilities: multi-language support free trial account web-based access no training required customer request tracking Best for: businesses needing to manage and track customer service requests efficiently.

NewWaySERVICE Details

Vendor
OroLogic
Year Launched
1996
Location
979 Avenue de Bourgogne, Suite 210 Quebec QC G1W 2L4 Canada
Deployment
cloud
Training Options
documentation, videos
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian
Users
Field technicians, maintenance engineers, dispatchers/schedulers, inventory managers, service office staff, supervisors managing field operations.
Industries Served
Healthcare, Education, Manufacturing, Retail, Hospitality, Transportation, Construction, Utilities.
Tags
Work Order Management, Field Service Software, Scheduling & Dispatch, Inventory & Parts Management, Customer Portal, Web‑App Field Service, Recurring Maintenance, Asset Tracking

NewWaySERVICE's In-App Market Place

Does NewWaySERVICE have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), KRW (₩), SGD ($), NOK (kr), MXN ($), INR (₹), RUB (₽), ZAR (R), HKD ($), BRL (R$), TRY (₺)

Pros & Cons

  • Comprehensive functionality for service departments, including work orders, inventory, scheduling and customer self‑service.
  • Fully web-based and device‑agnostic, facilitating access from any location without dedicated app installation.
  • Strong flexibility with user‑defined fields and customisation of terminology to match business language.
  • Customer portal adds self‑service capability which can reduce administrative load.
  • Transparent pricing model per technician after free trial period.
  • May require configuration effort to tailor fields, checklists and workflows to business needs.
  • Mobile and geolocation features still depend on device and connectivity quality in the field.
  • For organisations with very simple job dispatch needs, the full functionality may be more than required (potentially more cost/complexity).
  • For non‑local deployments (currency, tax, localisation) verification of regional fit may be needed.
  • Pricing and support structures may require direct enquiry for large‑scale or global operations.

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