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NextRequest

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Software Status:Active

About NextRequest

NextRequest is a public records software from CivicPlus that enables agencies to receive and manage public record requests digitally. It provides a mass notification system, SeeClickFix 311 CRM login, and social media archiving login so agencies can handle FOIA requests efficiently. The software supports compliance with public records laws and offers tools for organized management of requests. Additionally, it includes resources like the Municode Library and a blog that discusses the importance of proper compliance with FOIA requests. Key capabilities: mass notification system SeeClickFix 311 CRM social media archiving Municode Library blog Best for: government agencies that need to manage and fulfill public records requests effectively.

NextRequest Details

Vendor
CivicPlus
Year Launched
2001
Location
302 South 4th Street, Suite 500 Manhattan, Kansas 66502
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, Portuguese, German, Italian, Dutch, Russian, Chinese, Japanese.
Users
City Manager, Clerk, Public Information Officer, Elected Officials, IT, Recreation Director, Community Development Director, Public Works Director
Industries Served
Local Government, K-12 Education, State Government, Special Districts, Higher Education, Public Safety
Tags
Public Records Software, FOIA Management, Open Records Portal, Records Request Workflow, Redaction Tool, Document Release System, Transparency Platform, Government Software, Records Tracking, Audit Trail, Public Portal, Citizen Access, Compliance & Transparency.

NextRequest's In-App Market Place

Does NextRequest have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr.), CNY (¥), NZD (NZ$), SEK (kr), NOK (kr), DKK (kr), SGD (S$), HKD (HK$).

Pros & Cons

  • Streamlines and automates public‑records/FOIA request processes, reducing manual workload and improving efficiency.
  • Enhances transparency and public trust by facilitating timely responses and public access to records.
  • Redaction and compliance tools help protect sensitive personal data.
  • Centralised tracking, audit-trail, and reporting enable accountability and oversight.
  • Customizable portal and workflows adapt to different agency sizes, needs, or regulations.
  • Primarily designed for public‑sector agencies, so may not suit private organisations.
  • Effective operation requires staff to regularly process requests, manage redactions, and release documents.
  • Agencies must properly configure workflows, user permissions, visibility rules, and payment setups.
  • Confidential or sensitive records require careful review — mistakes can have legal or privacy consequences.

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