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NICE Robotic Automation

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Software Status:Active

About NICE Robotic Automation

NICE Robotic Automation is a customer service automation platform from NICE that aims to improve customer use (CX) and boost efficiency. It offers AI-driven solutions, insights from events, and tools designed to advance CX. This platform supports enterprises in changing their customer interactions through automation and provides capabilities for intelligent process automation, real-time analytics, and integration with existing systems. By using these features, organizations can improve operational efficiency and improve customer satisfaction. Key capabilities: intelligent process automation real-time analytics system integration event-driven insights enterprise support Best for: enterprises that need to automate customer service processes for improved customer interaction and operational efficiency.

NICE Robotic Automation Details

Vendor
NICE
Year Launched
N/A
Location
221 River St, Hoboken, New Jersey 07030, US
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese (Simplified), Chinese (Traditional), Korean, Russian, Dutch, Arabic, Turkish
Users
Employees, contact center agents, clinicians, automation developers, delivery managers, business analysts, RPA experts, customer service representatives, IT professionals.
Industries Served
Telecommunications, insurance, healthcare, finance, customer service, IT services, public sector, business process outsourcing (BPO), retail.
Tags
Data Entry, Machine Learning, OCR

NICE Robotic Automation's In-App Market Place

Does NICE Robotic Automation have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • AI-Powered Discovery: NEVA Discover uses AI for process mining, helping identify and optimize automation opportunities for maximum business gains.
  • Ease of Deployment (Generally): Reviewers often note that deploying NICE Robotic Automation is relatively easy.
  • Focus on Compliance: Features like real-time guidance help ensure adherence to policies and regulations.
  • Scalability: Designed to support large-scale deployments, especially in call center environments.
  • Designer UI: Some users find the developer interface (Designer) to be "clunky" and less intuitive compared to more modern, web-based tools.
  • Connectivity Issues (Historical): Past feedback mentions unreliable connectivity with other applications, potentially requiring manual intervention during upgrades.
  • Lack of Enterprise Features (Per some reviews): Some feedback indicates it might lean more towards desktop automation, potentially lacking certain enterprise-level features compared to competitors.
  • Programming Expertise Needed for Complex Features: While it has low-code elements, achieving advanced or custom functionalities may still require programming knowledge.

NICE Robotic Automation's Support Options

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