About NICE Workforce Management
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NICE Workforce Management Details
Vendor
NICE Ltd.
Year Launched
1986
Location
Concourse Six (King Building) 6. Suite 500, 5th floor Concourse Parkway Atlanta Georgia 30328
Deployment
cloud, on premise, windows, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Chinese, French, German, Italian, Japanese, Portuguese, Russian, Spanish
Users
Manager, Team Leader, Scheduler, Forecast Analyst, Agent
Industries Served
Healthcare, Education, Finance, Retail
Tags
Workforce optimization, Scheduling, Contact center management, Real-time performance, Employee engagement, Forecasting, Compliance, Analytics
NICE Workforce Management's In-App Market Place
Does NICE Workforce Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), BRL (R$), CHF (Fr.), ZAR (R), KRW (₩), SEK (kr), HUF (Ft), RUB (руб), TRY (₺), SGD (S$), HKD (HK$), NOK (kr), NZD (NZ$)
Pros & Cons
- Automated Scheduling reduces administrative work.
- AI-powered forecasting for more accurate workforce planning.
- Real-time monitoring of adherence improves management response times.
- Multilingual support makes it ideal for global organizations.
- Mobile access allows managers and employees to work remotely.
- Complex setup for large organizations with many departments.
- High customization can lead to a steep learning curve.
- Limited offline functionality for employees working without internet access.
- Requires technical expertise for full integration with other systems.
NICE Workforce Management's Support Options
Email Address
nice.sales@nice.comContact
+972 9-775-3777