About Nixxis Digital
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Nixxis Digital Details
Vendor
Nixxis
Year Launched
2006
Location
Avenue Louise 54, Bruxelles, Région de Bruxelles-Capitale 1050, BE
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
Belgium
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Arabic, Turkish.
Users
Manager, Agent, Administrator, Supervisor
Industries Served
Healthcare, Education, Finance, Retail, Telecom, Travel & Hospitality, Government, E-commerce, Insurance, Utilities
Tags
Contact Center, Nixxis
Nixxis Digital's In-App Market Place
Does Nixxis Digital have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
EUR (€)
Pros & Cons
- Consolidates all customer interactions in one platform, making it easier for agents to track and manage communications
- Provides real-time analytics and reporting to track performance metrics and improve efficiency
- Offers omni-channel support, allowing for seamless communication across various channels such as phone, email, chat, and social media
- Allows for automation of repetitive tasks, freeing up agents to focus on more complex customer issues
- Personalization features enable agents to create tailored customer experiences, increasing customer satisfaction and loyalty
- Steep learning curve for new users
- Limited customization options for user interface
- Occasional glitches or bugs in the system
- Inadequate customer support for technical issues
Nixxis Digital's Support Options
Email Address
info@nixxis.comContact
+32 2 307 00 00Documentation
https://www.nixxis.com/white-papers/Chatbot
Available