About Now Platform
Now Platform is a cloud platform from ServiceNow that supports the management of high-impact work by uniting AI, data, and workflows. It provides features such as Learning, Get Started, and Sales support, enabling users to effectively prepare and engage with the platform. The platform also allows users to view demos and access support within the United States and globally. With its integrated approach, Now Platform aids organizations in navigating complex workflows and using AI capabilities to address business challenges. Key capabilities: AI integration Workflow management Data unification Global support Learning resources Best for: organizations that need to manage and improve work processes effectively.
The Now Platform by ServiceNow is a comprehensive Business Process Management (BPM) solution designed to empower organizations with advanced tools to digitize, automate, and optimize workflows across departments. Its primary purpose is to streamline processes, enhance collaboration, and deliver a unified operational experience. Key features include workflow automation, AI-driven insights, customizable dashboards, and robust integration capabilities. Known for its versatility, the Now Platform is widely used for IT service management (ITSM), human resources (HR) workflows, customer service management (CSM), and more. Its ability to connect people, functions, and systems across an organization makes it a leader in the BPM space. The user interface of the Now Platform is sleek and modern, emphasizing usability. The platform provides a centralized dashboard where users can access tasks, monitor workflows, and review analytics. Navigation is intuitive, with logically organized menus and clear labels, making it easy for both new and experienced users to locate tools. Unique design elements, such as its contextual search feature and drag-and-drop workflow editor, enhance usability.
Pros & Cons
- +1. Connects and automates workflows across the enterprise, breaking down silos.
- +2. Native AI capabilities enhance decision-making and automation.
- +3. Enables rapid application development and customization by business users.
- +4. Provides real-time data access across the platform and external systems.
- +5. Handles large datasets and ensures consistent performance.
- +6. Focuses on securing workflows and data.
- +7. Streamlines processes and offloads routine tasks.
- +8. Improves employee and customer satisfaction through personalized services.
- −1. A comprehensive platform with many features can be complex to implement and manage, especially for smaller organizations.
- −2. Enterprise-grade platforms like ServiceNow can be expensive, potentially making them less accessible to smaller businesses.
- −3. Relying on a single platform for so many functions can create vendor lock-in, making it difficult to switch to other solutions.
- −4. The sheer number of features and applications might be overwhelming for some users, requiring significant training and onboarding.
Features
Key features
- 1. Single AI Platform for Business Transformation
- Connects and automates workflows across the enterprise using a single platform with built-in AI.
- 2. Workflow Automation
- Creates connected digital workflows to free employees for higher-value tasks.
- 3. Intelligence and AI
- Provides native AI capabilities for smarter work and better decision-making.
- 4. Workflow Data Fabric
- Connects, understands, and acts on platform data with a scalable database.
- 5. Extensibility
- Offers low/no-code development tools for customization and extending the platform.
Additional features
- 1. Cloud-Based Foundation
- The platform is cloud-native, providing accessibility and scalability.
- 2. Single Data Model and Architecture
- Ensures data consistency and seamless flow across applications.
- 3. Secure, Task-Based Technology Framework
- Provides a secure and reliable foundation for business processes.
- 4. Low/No-Code Development Tools
- Enables customization and extension of the platform without extensive coding.
- 5. Workflow Data Fabric
- Connects data across the organization, powering workflows and AI.
- 6. Ultra-Fast Database
- Handles massive datasets for scalability and performance.
- 7. AI Agents
- Autonomous AI agents for various functions (IT, Customer Service, etc.) to enhance productivity.
- 8. Workflow Data Fabric
- Real-time data access to power workflows, AI, and analytics.
- 9. End-to-End Service Management
- Solutions for IT, Customer Service, HR, and Field Service Management.
- 10. Focus on ROI and Value
- Emphasis on maximizing return on investment and value from the platform.
Pricing
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About Now Platform
Now Platform is a cloud platform from ServiceNow that supports the management of high-impact work by uniting AI, data, and workflows. It provides features such as Learning, Get Started, and Sales support, enabling users to effectively prepare and engage with the platform. The platform also allows users to view demos and access support within the United States and globally. With its integrated approach, Now Platform aids organizations in navigating complex workflows and using AI capabilities to address business challenges. Key capabilities: AI integration Workflow management Data unification Global support Learning resources Best for: organizations that need to manage and improve work processes effectively.
Now Platform Details
Now Platform's In-App Market Place
Does Now Platform have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), CHF (CHF), SEK (kr), NZD (NZ$), KRW (₩), INR (₹), RUB (₽), HKD (HK$), NOK (kr), MXN (Mex$), SGD (S$), TRY (₺), ZAR (R)
Pros & Cons
- 1. Connects and automates workflows across the enterprise, breaking down silos.
- 2. Native AI capabilities enhance decision-making and automation.
- 3. Enables rapid application development and customization by business users.
- 4. Provides real-time data access across the platform and external systems.
- 5. Handles large datasets and ensures consistent performance.
- 6. Focuses on securing workflows and data.
- 7. Streamlines processes and offloads routine tasks.
- 8. Improves employee and customer satisfaction through personalized services.
- 1. A comprehensive platform with many features can be complex to implement and manage, especially for smaller organizations.
- 2. Enterprise-grade platforms like ServiceNow can be expensive, potentially making them less accessible to smaller businesses.
- 3. Relying on a single platform for so many functions can create vendor lock-in, making it difficult to switch to other solutions.
- 4. The sheer number of features and applications might be overwhelming for some users, requiring significant training and onboarding.
Now Platform's Support Options
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