OBI Engage

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About OBI Engage

OBI Engage is a customer use platform from OBI Engage designed to connect all the business data across marketing, sales, commerce, and service. It combines accessibility policy, quick links, Oracle Cloud Infrastructure, Oracle Fusion Cloud Applications, and Oracle AI Database to help make every customer interaction matter. By integrating multiple data sources and applications, OBI Engage enables organizations to gain insights and improve customer relationships effectively. The platform supports various industries and offers scalable solutions to meet diverse business needs. Key capabilities: accessibility policy quick links Oracle Cloud Infrastructure Oracle Fusion Cloud Applications Oracle AI Database Best for: businesses that need to unify customer data for improved engagement and service delivery.

OBI Engage Details

Vendor

OBI Engage

Year Launched

Location

Oracle Corporation, 500 Oracle Pkwy, Redwood City, CA 94065, United States

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean, Russian, Arabic, Turkish, Polish, Swedish, Danish, Finnish, Norwegian, Greek, Hebrew, Thai, Vietnamese, Indonesian, Malay, Filipino, Hindi, Bengali, Punjabi, Urdu, Gujarati, Tamil, Telugu, Marathi, Kannada, Malayalam, Sinhala, Nepali, Pashto

Users

Customer Service Representatives, Social Media Managers, Customer Support Agents

Industries Served

Healthcare, Education, Finance, Retail

OBI Engage's In-App Market Place

Does OBI Engage have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. OBI Engage for Facebook: This add-on integrates OBI Engage with Facebook

allowing users to manage their Facebook customer interactions within the OBI Engage platform.

2. OBI Engage for Twitter: This add-on enables users to engage with customers on Twitter directly from the OBI Engage platform

making it easy to monitor and respond to tweets.

3. OBI Engage Analytics: This add-on provides additional analytics and reporting capabilities within OBI Engage

allowing users to track key metrics and measure the impact of their customer service efforts.

4. OBI Engage Chatbot Integration: This add-on allows users to integrate chatbots into the OBI Engage platform

enabling automated responses to customer inquiries and increasing efficiency in customer support.

5. OBI Engage CRM Integration: This add-on connects OBI Engage with popular CRM systems

allowing users to easily sync customer data and streamline their customer support processes.

6. OBI Engage Mobile App: This add-on provides a mobile application for OBI Engage

allowing users to manage customer interactions on the go and stay connected with their customers at all times.

Pricing Options

Free trial

Free version

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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), MXN ($), BRL (R$), RUB (₽), KRW (₩), TRY (₺), ZAR (R), SGD ($), CHF (CHF), SEK (kr), NZD ($).

Pros & Cons

Ability to monitor and engage with customers across multiple social media channels from one platform
Provides real-time analytics and insights to track social media performance and customer sentiment
Allows for efficient workflow management with the ability to assign and track tasks
Integrates seamlessly with Oracle's suite of customer service solutions for a holistic customer support experience
Customizable interface and reporting options for tailored social media management strategies