About OctopusPro
OctopusPro is a software platform from OctopusPro designed for managing field service operations. It combines scheduling, invoicing, and customer management so businesses can efficiently handle their day-to-day tasks. OctopusPro allows users to automate booking processes, track job progress in real time, and generate invoices quickly. This can help reduce administrative burdens and improve service delivery. The platform also offers mobile access for field technicians, enabling them to update job statuses on-site and communicate directly with customers. Key capabilities: scheduling invoicing customer management mobile access real-time tracking Best for: field service companies that need to manage operations effectively.
OctopusPro Details
Vendor
OctopusPro
Year Launched
2009
Location
2 Mona Road Darling Point, Sydney, NSW 2027, AU
Deployment
cloud, ios, android
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
Arabic, Danish, English, French
Users
Mechanics, Vets, Beauty & Wellness, Tutoring, Handyman Services, Caterers, Locksmiths, Solar, Termite Control, Accountants, Babysitting, Builders, Car Wash, Carpentry, Carpet Cleaners, Dog Walkers, Door Services, Lawn Care, Mechanics, Painting, Personal Trainers, Plumbing, Pool Cleaning, Property Services, Rubbish Removal, Security, Swimming Pool Maintenance, Tile Cleaning, Tile Grout Cleaning, Tutoring, Window Washing.
Industries Served
Animal Care, Automotive, Beauty Therapy, Trades & Services, Home Maintenance, Service Management, Real Estate, Cleaning, Hospitality, Office Support Services, Health, Government, Non-profits, Enterprise, Education, Entertainment, Transportation, Sports.
Tags
Carpet Cleaning, Field Service Management, Locksmith
OctopusPro's In-App Market Place
Does OctopusPro have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($)
Pros & Cons
- Comprehensive Feature Set: OctopusPro offers a wide range of features covering various aspects of field service management, including scheduling, dispatching, invoicing, payment processing, customer management, and reporting. As stated by Tile C., "OctopusPro really has too many features to mention in this review."
- Technician and Customer-Facing Apps: The availability of dedicated apps for both technicians and customers enhances communication and streamlines workflows. Technicians can manage their jobs on the go, while customers can track service status and make payments.
- Helpful Dashboard: The dashboard provides a central overview of key business metrics and activities, making it easier to monitor performance and make informed decisions.
- Job Status Notifications to Clients: Automated notifications keep clients informed about the status of their service requests, improving communication and customer satisfaction.
- End-to-End Job Management for Field Workers: Field workers can manage the entire job process from check-in to payment acceptance, increasing efficiency and reducing administrative overhead.
- Responsive Customer Service (in some cases): Tile C. specifically mentions "Very responsive Customer Service." Rosa J. also had a positive experience.
- Suitable for Mobile Service Businesses: Rosa J. from Zenin Massage on Demand specifically highlights its suitability for mobile businesses.
- Integrations: Offers integrations with popular tools like PayPal, Mailchimp, Stripe, Xero, and QuickBooks Online Advanced.
- Complex Setup: Rosa J. mentions that "It was a little difficult to setup due to all the advanced features," suggesting a potential learning curve.
- Occasional Performance Issues: Rosa J. also notes that "sometimes it takes a few seconds to save bookings," indicating potential performance glitches.
- Inconsistent Customer Support: Veronica T.'s review paints a very different picture of customer support, describing it as lacking "compassion, clarity, and integrity." This suggests inconsistency in the quality of support provided.
- Billing Errors: Veronica T. reports multiple billing errors, including a significant overcharge and continued charges after cancellation. This raises concerns about the accuracy of their billing system.
- Slow Loading Times (Potential Issue): Carolyn M. mentions that being based in New Zealand caused slow loading times, which could be a significant issue for users in other regions.
- Notification Issues for Techs (Potential Issue): Carolyn M. also states that technicians received multiple notifications and could not continue until they answered, which could be disruptive to their workflow.
- Complex Workflows (Potential Issue): Carolyn M. notes "A lot of steps to get one item completed," suggesting that some processes within the software might be overly complex.