Oki-Toki

0(0 reviews)

Software Status:Active

About Oki-Toki

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Oki-Toki Details

Vendor

Oki-Toki

Year Launched

2005

Location

London, GB

Deployment

cloud

Training Options

demo, account manager, community

Countries Served

All Countries.

Languages

English, Türkiye, polish, spanish, Ukaraine

Users

Agent, Supervisor, Administrator, Manager

Industries Served

Financial Institutions, Legal Firms, Microfinancing and Debt Collectors, Outsourcing Call Centers, Delivery Services, Online Stores, Advertising Agencies, Telemarketing, Medical Centers, State Institutions

Oki-Toki's In-App Market Place

Does Oki-Toki have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD ($), AUD ($), CHF (Fr), CNY (¥), SEK (kr), NZD ($), KRW (₩), SGD ($), NOK (kr), MXN ($), INR (₹), BRL (R$), RUB (₽), HKD ($), ZAR (R), TRY (₺), AED (د.إ), DKK (kr), PLN (zł), THB (฿), TWD (NT$), MYR (RM), IDR (Rp), HUF (Ft), CZK (Kč), SAR (ر.س), PHP (₱), ARS ($), CLP ($), VND (₫), COP ($), ILS (₪), EGP (E£), IQD (ع.د), AOA (Kz), PKR (₨), KES (KSh), UAH (₴), QAR (ر.ق), KZT (₸), PEN (S/.), DZD (د.ج), NGN (₦), CRC (₡), PAB (B/.).

Pros & Cons

Agents can work from anywhere with just a PC, headset, and internet
.
Oki-toki offers a wide range of advanced functionalities, including multichannel processing
The platform integrates various communication channels into a unified center
Features like IVR, auto-dialing, speech analytics, and automated reporting help automate tasks, improve agent efficiency

One of the user reviews mentions that the agent's work interface is "raw" and needs some improvements
linked functions are found in separate sections, which could make navigation and workflow less efficient for agents.
personal manager is only available during the initial connection and trial period, which might be a drawback for users
lack of certain widgets when transitioning to a new agent's workplace