About Oki-Toki
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Oki-Toki by Oki-Toki is an innovative contact center solution designed to enhance customer engagement through streamlined, multi-channel communication management. Its primary purpose is to integrate voice, chat, email, and social media interactions into a single, cohesive platform that empowers organizations to deliver superior customer service. Key features include advanced call routing, real-time analytics, interactive dashboards, and AI-powered tools that help automate routine tasks while providing actionable insights into customer behavior. The user interface of Oki-Toki is thoughtfully designed to maximize usability and efficiency. The platform features a clean, modern layout that ensures both agents and administrators can navigate the system with ease. The dashboard is highly customizable, allowing users to arrange widgets that display critical performance indicators such as call volumes, wait times, and agent productivity. Unique design elements—like drag-and-drop modules and context-sensitive help options—streamline navigation, reducing the learning curve and enabling teams to adapt quickly to the system’s robust functionality. In terms of functionality, Oki-Toki stands out with its comprehensive suite of features tailored to modern contact centers.
Pros & Cons
- +Agents can work from anywhere with just a PC, headset, and internet
- +.
- +Oki-toki offers a wide range of advanced functionalities, including multichannel processing
- +The platform integrates various communication channels into a unified center
- +Features like IVR, auto-dialing, speech analytics, and automated reporting help automate tasks, improve agent efficiency
- −One of the user reviews mentions that the agent's work interface is "raw" and needs some improvements
- −linked functions are found in separate sections, which could make navigation and workflow less efficient for agents.
- −personal manager is only available during the initial connection and trial period, which might be a drawback for users
- −lack of certain widgets when transitioning to a new agent's workplace
Features
Key features
- Cloud-Based Operation
- Agents can work from any location with a PC, headset, and internet. Faster deployment compared to traditional solutions.
- Multichannel Request Processing
- Handles calls, SMS, and email through a unified agent dashboard.
- Advanced CRM and Analytics
- Customization of contact appearance, fields, and tags.
- Telephony Management
- Connects with multiple communication providers.
- Agent Management and Control
- Agent's personal dashboard with reports, ratings, and settings.
- Omnichannel Capabilities
- Oki-Toki Chat: Unified center for handling calls and messages from social media, email, website, and messengers (WhatsApp, Telegram, Viber, Skype).
- Automation Tools
- Auto-dialing for increased efficiency. Speech analytics for quality control.
Additional features
- IVR (Interactive Voice Response)
- Call service scripts, including IVR greetings and menus.
- Call Routing
- Routing outbound calls based on tariffs and operators' prefixes. Queue management: Distributing calls among agents based on rules and priorities.
- Telephony Management
- Connecting any number of communication providers. Control over allowed directions.
- Call Recording
- Recording and archiving of phone conversations.
- Number Handling
- Normalization of numbers (incoming, dialed, and imported). Ability to hide the number from the call center agent.
- Agent Monitoring
- Workplace presence detector. Tracking agent occupancy. Creating consolidated reports on occupancy.
- Contact Management
- Customization of contact appearance. Custom fields and tags.
- Call Reporting
- Seamless integration of statistical data, disciplinary reports, and other reports.
- Oki-Toki Chat
- Unified center for handling customer calls and messages.
- Chat Features
- Connect conferences, video conferences, and screen sharing to chats.
- Voice Robot or Call Center Without People
- Automated Dialing by Robot. Efficiency of surveys and consultations: voice bots make work easier.
- Conversation Scripts
- Conversation scripts integrated with email, SMS, calls, and CRM.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Oki-Toki
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Oki-Toki Details
Oki-Toki's In-App Market Place
Does Oki-Toki have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD ($), AUD ($), CHF (Fr), CNY (¥), SEK (kr), NZD ($), KRW (₩), SGD ($), NOK (kr), MXN ($), INR (₹), BRL (R$), RUB (₽), HKD ($), ZAR (R), TRY (₺), AED (د.إ), DKK (kr), PLN (zł), THB (฿), TWD (NT$), MYR (RM), IDR (Rp), HUF (Ft), CZK (Kč), SAR (ر.س), PHP (₱), ARS ($), CLP ($), VND (₫), COP ($), ILS (₪), EGP (E£), IQD (ع.د), AOA (Kz), PKR (₨), KES (KSh), UAH (₴), QAR (ر.ق), KZT (₸), PEN (S/.), DZD (د.ج), NGN (₦), CRC (₡), PAB (B/.).
Pros & Cons
- Agents can work from anywhere with just a PC, headset, and internet
- .
- Oki-toki offers a wide range of advanced functionalities, including multichannel processing
- The platform integrates various communication channels into a unified center
- Features like IVR, auto-dialing, speech analytics, and automated reporting help automate tasks, improve agent efficiency
- One of the user reviews mentions that the agent's work interface is "raw" and needs some improvements
- linked functions are found in separate sections, which could make navigation and workflow less efficient for agents.
- personal manager is only available during the initial connection and trial period, which might be a drawback for users
- lack of certain widgets when transitioning to a new agent's workplace
Oki-Toki's Support Options
Email Address
info@oki-toki.cloudContact
+380 44 496 8432Documentation
https://www.oki-toki.cloud/api-documentationChatbot
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