About Omni-Channel Contact Center Solution
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Omni-Channel Contact Center Solution Details
Vendor
AcmaCorp Solutions
Year Launched
2008
Location
AcmaCorp Solutions Pvt. Ltd., Spaces 912 Commercial Complex Mira Bhayender Road Mira Road East , Thane Maharashtra 401107
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
Indias
Languages
English, Spanish, German, French, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic
Users
Manager, Supervisor, Agent
Industries Served
Transport, Tour and Travel, Ayurveda, Auto, Telecom & ISP, Start Ups, News & Publication, Manufacturing, Media & Entertainment, IT & Consulting, Insurance, Healthcare, Government, Education & E Learning, E commerce & Retail, Banking and Finance
Tags
Contact Center, Omni-Channel
Omni-Channel Contact Center Solution's In-App Market Place
Does Omni-Channel Contact Center Solution have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), RUB (₽), BRL (R$), MXN (Mex$), SGD (S$), KRW (₩), TRY (₺), ZAR (R), AED (د.إ), NZD (NZ$), SEK (kr), CHF (CHF), HKD (HK$), NOK (kr), DKK (kr), PLN (zł), SAR (﷼), MYR (RM), ARS (₡), IDR (Rp), TWD (NT$), THB (฿), PHP (₱), CZK (Kč), HUF (Ft), CLP (CLP$), COP (COL$), VND (₫), EGP (EGP)
Pros & Cons
- ability to handle interactions across multiple channels.
- Automation of routine tasks, intelligent call routing, and a unified platform empower agents to handle more queries effectively
- businesses can reduce operational expenses and avoid the need for multiple separate platforms.
- Centralizing customer interactions and providing a suite of integrated tools allows organizations to streamline their operations
- The VoIP technology and features like remote agent support and browser-based access enable agents to work from various locations
- Poor internet connectivity could lead to call quality issues and disruptions.
- the ease and cost of integrating AcmaTel CCS with other existing business systems (beyond CRM) are not detailed and could potentially be complex
- Implementing a new, comprehensive call center solution might require training and time for agents to become proficient in using
- any internet-based communication system can be a target for cyber threats.
Omni-Channel Contact Center Solution's Support Options
Email Address
info@acmacorp.inContact
9222228989