About Omni911
Omni911 is a call handling software platform from MicroAutomation designed for public safety and emergency response agencies. It provides smooth integration, compliance tools, and a test drive feature so users can evaluate its effectiveness before implementation. The software includes functions that help agencies manage calls efficiently while ensuring adherence to regulatory standards. Omni911 allows for testing various scenarios, ensuring readiness for real-world situations. Key capabilities: smooth integration compliance tools testing features call management functions user-friendly interface Best for: emergency response agencies that need to handle 911 calls effectively and ensure compliance with industry regulations.
Omni911 is MicroAutomation’s software-based Next Generation 9-1-1 (NG9-1-1) call handling solution, fully compliant with NENA i3 standards for Public Safety Answering Points (PSAPs). Its user-centric design offers a flexible, highly intuitive interface—often a touch screen Softphone—that integrates multi-channel support for voice, SMS text, video, and telematics data. Distinctive features like Omni911 Scribe provide real-time call transcription and translation, enhancing emergency response efficiency. Engineered for mission-critical reliability, Omni911 is JITC Certified and supports high-availability operations through redundant and geo-diverse configurations. Its architecture is hardware-agnostic and built for seamless integration with existing PSAP infrastructure, including CAD, GIS mapping, and legacy systems. Deployment is notably flexible, available as Cloud Hosted, premise-based, or running within a Virtual Machine (VM) environment. While specific pricing details are not publicly available—requiring customers to Contact MicroAutomation for a quote—Omni911 is positioned as an inexpensive, scalable solution that offers substantial long-term value by minimizing NG9-1-1 transition costs and risks. Key advantages include its extensive compliance and advanced features, although a con is the necessary coordination required for customizing its advanced AI and RPA capabilities.
Pros & Cons
- +Supports voice, SMS, video, and real-time text, allowing call takers to manage multi-channel emergency communications.
- +Cloud-ready and virtualized architecture enables scalable, redundant, and flexible deployments across locations.
- +Seamlessly integrates with CAD, GIS, radio, PBX, and RapidSOS systems for unified emergency operations.
- +Advanced AI and RPA tools enhance dispatcher productivity and automate repetitive response tasks.
- +Open, hardware-agnostic design allows easy customization and integration without vendor lock-in.
- +Comprehensive diagnostic dashboard and analytics improve situational awareness and system monitoring.
- −No publicly accessible pricing or plans, requiring direct sales contact for cost details.
- −Absence of a public marketplace limits rapid addition of third-party extensions or modules.
- −Documentation and technical details are mostly in PDF format rather than an online developer portal.
- −Implementation and system integration may demand specialized professional services, increasing cost.
- −Limited visibility into API documentation and developer tools for external customization.
Features
Key features
- NENA i3 Compliance
- Meets national NG9-1-1 standards for seamless interoperability.
- Multichannel Call Handling
- Manages voice, SMS, video, and RTT communications in one interface.
- AI and Automation
- Uses predictive AI and RPA tools to assist call handlers efficiently.
- Flexible Deployment
- Supports cloud, on-premise, or hybrid environments for resilience.
- RapidSOS Integration
- Provides enhanced caller location and data accuracy.
- GIS and CAD Integration
- Links directly with mapping and dispatch systems for faster routing.
- Cloud-Ready Architecture
- Scalable and secure platform suitable for future PSAP expansion.
Additional features
- NENA i3 and NG9-1-1 Compliance
- Fully certified through ICE testing to ensure interoperability with modern emergency systems.
- Multichannel Communication Support
- Handles voice, text-to-911, real-time text (RTT), and multimedia inputs from various sources.
- AI-Driven Automation
- Automatically manages abandoned call callbacks and text responses to enhance operator efficiency.
- Integrated Conferencing
- Enables single-click initiation of group or conference calls for faster collaboration.
- Radio and Logging System Compatibility
- Connects seamlessly with radio and digital logging tools for comprehensive call tracking.
- SIP and ESInet Readiness
- Supports SIP-based communication and ESInet integration for next-generation 911 infrastructure.
- OmniCAD and OmniMap Modules
- Provides built-in dispatch and mapping functionalities for efficient emergency management.
- RapidSOS Integration
- Incorporates advanced location and device data for faster, more accurate caller identification.
- Real-Time Diagnostics Dashboard
- Monitors performance metrics and system health to ensure reliability.
- Scalable Redundant Deployment
- Offers flexible, fault-tolerant architecture for uninterrupted 24/7 operation.
Pricing
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About Omni911
Omni911 is a call handling software platform from MicroAutomation designed for public safety and emergency response agencies. It provides smooth integration, compliance tools, and a test drive feature so users can evaluate its effectiveness before implementation. The software includes functions that help agencies manage calls efficiently while ensuring adherence to regulatory standards. Omni911 allows for testing various scenarios, ensuring readiness for real-world situations. Key capabilities: smooth integration compliance tools testing features call management functions user-friendly interface Best for: emergency response agencies that need to handle 911 calls effectively and ensure compliance with industry regulations.
Omni911 Details
Omni911's In-App Market Place
Does Omni911 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Supports voice, SMS, video, and real-time text, allowing call takers to manage multi-channel emergency communications.
- Cloud-ready and virtualized architecture enables scalable, redundant, and flexible deployments across locations.
- Seamlessly integrates with CAD, GIS, radio, PBX, and RapidSOS systems for unified emergency operations.
- Advanced AI and RPA tools enhance dispatcher productivity and automate repetitive response tasks.
- Open, hardware-agnostic design allows easy customization and integration without vendor lock-in.
- Comprehensive diagnostic dashboard and analytics improve situational awareness and system monitoring.
- No publicly accessible pricing or plans, requiring direct sales contact for cost details.
- Absence of a public marketplace limits rapid addition of third-party extensions or modules.
- Documentation and technical details are mostly in PDF format rather than an online developer portal.
- Implementation and system integration may demand specialized professional services, increasing cost.
- Limited visibility into API documentation and developer tools for external customization.
Omni911's Support Options
Email Address
info@microautomation.comContact
(800) 817-2771Omni911's Alternatives
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