About Omni911
Omni911 is a call handling software platform from MicroAutomation designed for public safety and emergency response agencies. It provides smooth integration, compliance tools, and a test drive feature so users can evaluate its effectiveness before implementation. The software includes functions that help agencies manage calls efficiently while ensuring adherence to regulatory standards. Omni911 allows for testing various scenarios, ensuring readiness for real-world situations. Key capabilities: smooth integration compliance tools testing features call management functions user-friendly interface Best for: emergency response agencies that need to handle 911 calls effectively and ensure compliance with industry regulations.
Omni911 is MicroAutomation’s software-based Next Generation 9-1-1 (NG9-1-1) call handling solution, fully compliant with NENA i3 standards for Public Safety Answering Points (PSAPs). Its user-centric design offers a flexible, highly intuitive interface—often a touch screen Softphone—that integrates multi-channel support for voice, SMS text, video, and telematics data. Distinctive features like Omni911 Scribe provide real-time call transcription and translation, enhancing emergency response efficiency. Engineered for mission-critical reliability, Omni911 is JITC Certified and supports high-availability operations through redundant and geo-diverse configurations. Its architecture is hardware-agnostic and built for seamless integration with existing PSAP infrastructure, including CAD, GIS mapping, and legacy systems. Deployment is notably flexible, available as Cloud Hosted, premise-based, or running within a Virtual Machine (VM) environment. While specific pricing details are not publicly available—requiring customers to Contact MicroAutomation for a quote—Omni911 is positioned as an inexpensive, scalable solution that offers substantial long-term value by minimizing NG9-1-1 transition costs and risks. Key advantages include its extensive compliance and advanced features, although a con is the necessary coordination required for customizing its advanced AI and RPA capabilities.
Pros & Cons
- Supports voice, SMS, video, and real-time text, allowing call takers to manage multi-channel emergency communications.
- Cloud-ready and virtualized architecture enables scalable, redundant, and flexible deployments across locations.
- Seamlessly integrates with CAD, GIS, radio, PBX, and RapidSOS systems for unified emergency operations.
- Advanced AI and RPA tools enhance dispatcher productivity and automate repetitive response tasks.
- Open, hardware-agnostic design allows easy customization and integration without vendor lock-in.
- Comprehensive diagnostic dashboard and analytics improve situational awareness and system monitoring.
- No publicly accessible pricing or plans, requiring direct sales contact for cost details.
- Absence of a public marketplace limits rapid addition of third-party extensions or modules.
- Documentation and technical details are mostly in PDF format rather than an online developer portal.
- Implementation and system integration may demand specialized professional services, increasing cost.
- Limited visibility into API documentation and developer tools for external customization.
Features
Key features
Meets national NG9-1-1 standards for seamless interoperability.
Manages voice, SMS, video, and RTT communications in one interface.
Uses predictive AI and RPA tools to assist call handlers efficiently.
Supports cloud, on-premise, or hybrid environments for resilience.
Provides enhanced caller location and data accuracy.
Links directly with mapping and dispatch systems for faster routing.
Scalable and secure platform suitable for future PSAP expansion.
Additional features
Fully certified through ICE testing to ensure interoperability with modern emergency systems.
Handles voice, text-to-911, real-time text (RTT), and multimedia inputs from various sources.
Automatically manages abandoned call callbacks and text responses to enhance operator efficiency.
Enables single-click initiation of group or conference calls for faster collaboration.
Connects seamlessly with radio and digital logging tools for comprehensive call tracking.
Supports SIP-based communication and ESInet integration for next-generation 911 infrastructure.
Provides built-in dispatch and mapping functionalities for efficient emergency management.
Incorporates advanced location and device data for faster, more accurate caller identification.
Monitors performance metrics and system health to ensure reliability.
Offers flexible, fault-tolerant architecture for uninterrupted 24/7 operation.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Omni911
GreenCityGIS
A geographic information system (GIS) for parks and recreation departments. It provides tools for asset…
iamGIS
IamGIS is a mapping and asset management software/platform from iamGIS Group, LLC designed for local…
Enterprise Permitting & Licensing
Enterprise Permitting & Licensing is a permitting and licensing software from Tyler Technologies that assists…
Radius Mapping
Radius Mapping is a mapping software from RapidDeploy that supports public safety operations. It provides…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About Omni911
Omni911 is a call handling software platform from MicroAutomation designed for public safety and emergency response agencies. It provides smooth integration, compliance tools, and a test drive feature so users can evaluate its effectiveness before implementation. The software includes functions that help agencies manage calls efficiently while ensuring adherence to regulatory standards. Omni911 allows for testing various scenarios, ensuring readiness for real-world situations. Key capabilities: smooth integration compliance tools testing features call management functions user-friendly interface Best for: emergency response agencies that need to handle 911 calls effectively and ensure compliance with industry regulations.
Omni911 Details
Omni911's In-App Market Place
Does Omni911 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Supports voice, SMS, video, and real-time text, allowing call takers to manage multi-channel emergency communications.
- Cloud-ready and virtualized architecture enables scalable, redundant, and flexible deployments across locations.
- Seamlessly integrates with CAD, GIS, radio, PBX, and RapidSOS systems for unified emergency operations.
- Advanced AI and RPA tools enhance dispatcher productivity and automate repetitive response tasks.
- Open, hardware-agnostic design allows easy customization and integration without vendor lock-in.
- Comprehensive diagnostic dashboard and analytics improve situational awareness and system monitoring.
- No publicly accessible pricing or plans, requiring direct sales contact for cost details.
- Absence of a public marketplace limits rapid addition of third-party extensions or modules.
- Documentation and technical details are mostly in PDF format rather than an online developer portal.
- Implementation and system integration may demand specialized professional services, increasing cost.
- Limited visibility into API documentation and developer tools for external customization.
Omni911's Support Options
Email Address
info@microautomation.comContact
(800) 817-2771Omni911's Alternatives
GreenCityGIS
A geographic information system (GIS) for parks and recreation departments. It provides tools for asset…
iamGIS
IamGIS is a mapping and asset management software/platform from iamGIS Group, LLC designed for local…
Enterprise Permitting & Licensing
Enterprise Permitting & Licensing is a permitting and licensing software from Tyler Technologies that assists…
Radius Mapping
Radius Mapping is a mapping software from RapidDeploy that supports public safety operations. It provides…
