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OMS

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About OMS

OMS is a software platform from IBM designed to support the purchase and management of software, hardware, and services. It combines browsing options for technologies, business needs, and services, so users can easily find what they need. The platform allows for organized access to IBM's offerings and features a user-friendly interface for efficient navigation. Users can shop for the best deals on a variety of IBM products. Key capabilities: product browsing technology categorization business needs filtering services listing deal comparison Best for: businesses and IT professionals that need to find and manage IBM products effectively.

OMS Details

Vendor
IBM
Year Launched
Location
IBM Corporate Headquarters 1 New Orchard Road Armonk, NY 10504-1722 United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese
Users
Field Technician, Dispatcher, Service Manager, Customer Service Representative
Industries Served
Healthcare, Education, Retail, Manufacturing, Logistics, Utilities, Government, Hospitality, Construction, Service.
Tags
Field Service Management, OMS, IBM

OMS's In-App Market Place

Does OMS have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

17

Mini Apps

Asset Management Plugin: Allows users to manage and track assets such as tools

equipment

and vehicles within the OMS system.

Mobile Workforce App: Provides a mobile application for field technicians to access work orders

update job statuses

and communicate with dispatchers in real-time.

Inventory Management Add-On: Enables users to monitor and restock inventory levels

track item usage

and optimize stock levels for efficient field service operations.

Scheduler Extension: Offers advanced scheduling capabilities

allowing dispatchers to quickly assign and prioritize tasks

allocate resources

and optimize technician schedules.

Customer Portal Integration: Integrates a customer self-service portal into the OMS system

allowing clients to submit service requests

track job progress

and communicate with technicians directly.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), MXN (Mex$), SGD (S$)

Pros & Cons

  • Optimizes scheduling and dispatching of field service technicians
  • Increases efficiency and productivity of field operations
  • Improves customer satisfaction through faster response times
  • Enables real-time tracking and monitoring of field service activities
  • Integrates with existing systems for seamless data exchange and reporting
  • Steep learning curve for new users
  • Limited customization options
  • Technical support can be slow to respond
  • Lack of integration with other software systems
  • High upfront costs for implementation
  • Limited scalability for larger companies

OMS's Support Options

OMS's Alternatives