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OneDirect

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Software Status:Active

About OneDirect

OneDirect is a customer use management platform from OneDirect that focuses on improving customer engagement. It provides tools for feedback collection, analytics, and reporting so organizations can better understand customer sentiments and improve service quality. The platform allows businesses to gather customer opinions through surveys and feedback forms, analyze the data for actionable insights, and generate reports for performance tracking. This helps organizations make informed decisions based on real customer input. Key capabilities: feedback collection analytics dashboard automated reporting sentiment analysis custom surveys Best for: organizations that need to improve customer satisfaction and loyalty.

OneDirect Details

Vendor
OneDirect
Year Launched
2013
Location
First floor, F-26/3, Okhla phase 2, New Delhi - 110020
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese
Users
Customer Service Representatives, Sales Agents, Marketing Team Members, IT Staff, Customer Support Managers, Operations Managers.
Industries Served
Hospitality, Telecommunications, E-commerce, Customer Service, Social Media Management
Tags
Customer service, chatbot, helpdesk, CRM integration, automation, omnichannel support, ticketing, feedback management, social media engagement

OneDirect's In-App Market Place

Does OneDirect have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
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Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Inr (₹), Aud (A$), Cny (¥), Jpy (¥), Cad (C$), Rub (₽), Krw (₩), Brl (R$), Mxn ($)

Pros & Cons

  • Omnichannel Capabilities: Manages service, social media, feedback, messaging, and WhatsApp from a single platform across 20+ channels.
  • Automation & Efficiency: Leverages 3000+ workflows for automation, team collaboration, and provides a 360-degree customer view.
  • AI/Chatbot Integration: Combines AI chatbots with human agents for real-time customer query resolution and lead capture.
  • Customer Feedback & Analytics: Captures feedback at every touchpoint (NPS, CSAT, CES), identifies insights, and provides powerful visualizations for data-driven decisions.
  • Unified View: Aims to provide a single dashboard for all customer interactions and cross-functional data (service, sales, marketing).
  • Enterprise Focused: Trusted by "100+ enterprises" and market leaders across industries.
  • Scalability: Designed for Indian enterprises but also supports global clients with multilingual and localized strategies.
  • Pricing Not Disclosed: No information on pricing models or costs is available on the website.

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