Onepilot logo

Onepilot

0(0 reviews)
Software Status:Active

About Onepilot

Onepilot is a customer care software from Onepilot that supports sales and KYC across all languages and channels. It combines 24/7 customer service, 10x volume handled, and a +25% increase in CSAT so organizations can address customer needs efficiently. The platform utilizes the best human agents available, improved by AI technology, to reduce costs by up to 50%. This flexibility allows businesses to respond effectively during emergencies while maintaining quality service standards. Key capabilities: 24/7 customer support supports multiple languages scalable service volume AI-improved operations cost-efficient solutions Best for: organizations that need reliable customer care and prospecting services.

Onepilot Details

Vendor
Onepilot
Year Launched
2021
Location
Paris, Île-de-France 75009, FR
Deployment
cloud
Training Options
Countries Served
All Countries
Languages
English, French, German
Users
Customer Experience Managers, Operations Managers, Founders & CEOs, Heads of Customer Support, E-commerce Managers, Customer Success Managers, Growth Managers, Sales Managers, Compliance Officers (KYC), Logistics Coordinators
Industries Served
B2B Platforms, C2C Platforms, Ecommerce, Education, Fintech, Insurance, Logistics, Marketplace, Mobility, Telecommunication, Travel, Utilities
Tags
Customer Engagement, Customer Experience, Customer Service, Customer Support, Onepilot

Onepilot's In-App Market Place

Does Onepilot have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (Fr), Cny (¥), Sek (Kr), Nzd (NZ$)

Pros & Cons

  • AI-Enhanced Customer Support: Provides human agents backed by AI for efficient and cost-effective customer service.
  • Flexible & Scalable Operations: Adapts to business needs with 24/7 multilingual support across multiple channels.
  • Advanced Ticket Management & Routing: Uses AI to optimize ticket handling, improving resolution speed and accuracy.
  • Customizable CRM & Analytics: Offers dashboards with valuable insights into customer interactions.
  • Industry Versatility: Supports various sectors, including e-commerce, fintech, insurance, and logistics.
  • Security & Compliance: Adheres to GDPR and ISO certifications for secure data handling.
  • Integration Requirements: Businesses must ensure compatibility with their existing systems.
  • AI Dependence: While human agents are involved, AI automation plays a significant role, which may not suit all customer service models.
  • Subscription-Based Costs: Pricing depends on the volume of interactions and selected services.
  • Learning Curve for Customization: Companies may need time to optimize Onepilot’s tools for their specific needs.

Onepilot's Support Options

Email Address

hello@onepilot.co

Onepilot's Alternatives