About OnPage Incident Management System
OnPage Incident Management System is a software platform from OnPage that provides incident management for IT and business operations. It combines real-time alerts, incident tracking, and reporting tools so organizations can respond effectively to incidents. The platform supports synchronization with multiple systems and enables automated message notifications to ensure timely communication during critical situations. OnPage allows users to customize alert settings, which helps manage incident priorities based on severity. Key capabilities: real-time notifications incident tracking reporting tools multi-platform integration user customization Best for: IT teams and business operations that need efficient incident management solutions.
OnPage Incident Management System by OnPage Corporation, is a comprehensive alerting and on-call management platform designed to streamline incident response for IT teams, healthcare providers, and other critical operations. The user interface is clean and purpose-built for urgency, offering intuitive navigation across desktop and mobile views. Its digital scheduler and alert dashboard are easy to configure, allowing users to manage on-call rotations, escalation paths, and alert priorities with minimal friction. The mobile app mirrors the desktop experience, ensuring seamless access and usability across devices. Functionally, OnPage stands out with its persistent, high-priority alerting system that overrides silent modes and ensures delivery. It automates incident routing based on predefined escalation policies and on-call schedules, reducing manual intervention and response delays. The platform supports mass notifications, secure messaging, audit trails, and post-incident reporting. Its ability to integrate with monitoring tools, ticketing systems, and chat apps—such as Slack, ServiceNow, ConnectWise, Datadog, and AWS—makes it a central hub for incident resolution. OnPage also offers live call routing and digital scheduling, which are particularly useful for teams managing 24/7 operations.
Pros & Cons
- Alerts are delivered instantly and reliably, even during off-hours.
- Easy to integrate with existing monitoring and ticketing systems.
- Reduces response time and improves SLA compliance.
- Mobile app is intuitive and effective for on-call staff.
- Excellent customer support and onboarding experience.
- Initial setup may require technical guidance.
- Some users report occasional glitches in mobile notifications.
- Interface can feel dated compared to newer platforms.
- Advanced configurations take time to master.
- Limited customization for smaller teams with basic needs.
Features
Key features
Sends critical alerts to the right on-call engineer instantly.
Dynamically reroutes alerts if the primary responder is unavailable.
Overrides silent mode to ensure urgent messages are received.
Manages shifts and availability with precision.
Keeps broader teams and stakeholders informed in real time.
Tracks resolution timelines and team responses for analysis.
Additional features
HIPAA-compliant communication for sensitive environments.
Logs all alert activity for compliance and accountability.
Directs inbound calls to the correct responder automatically.
Connects with ServiceNow, Jira, ConnectWise, and more.
Available across iOS, Android, and browser platforms.
Enables custom workflows and real-time automation.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About OnPage Incident Management System
OnPage Incident Management System is a software platform from OnPage that provides incident management for IT and business operations. It combines real-time alerts, incident tracking, and reporting tools so organizations can respond effectively to incidents. The platform supports synchronization with multiple systems and enables automated message notifications to ensure timely communication during critical situations. OnPage allows users to customize alert settings, which helps manage incident priorities based on severity. Key capabilities: real-time notifications incident tracking reporting tools multi-platform integration user customization Best for: IT teams and business operations that need efficient incident management solutions.
OnPage Incident Management System Details
OnPage Incident Management System's In-App Market Place
Does OnPage Incident Management System have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
USD ($)
Pros & Cons
- Alerts are delivered instantly and reliably, even during off-hours.
- Easy to integrate with existing monitoring and ticketing systems.
- Reduces response time and improves SLA compliance.
- Mobile app is intuitive and effective for on-call staff.
- Excellent customer support and onboarding experience.
- Initial setup may require technical guidance.
- Some users report occasional glitches in mobile notifications.
- Interface can feel dated compared to newer platforms.
- Advanced configurations take time to master.
- Limited customization for smaller teams with basic needs.
OnPage Incident Management System's Support Options
Contact
+1 (781) 916-0040Documentation
https://docs.onpage.com/docs/onpage/OnPage Incident Management System's Alternatives
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