About OpenCounter
OpenCounter is a permitting and licensing software for government agencies. It helps citizens and businesses understand zoning, permit requirements, and fees for projects like starting a business, home improvements, or special events before applying.
OpenCounter, a product of Accela, is a SaaS platform designed to modernize the permitting and licensing process for local governments. It provides a suite of specialized portals—Business, Residential, and Special Events—along with a ZoningCheck™ tool. These tools allow applicants to self-serve, discovering which permits they need, where their project is allowed, and estimating total fees before they formally apply. This pre-application guidance aims to reduce the volume of calls and in-person visits to city hall, freeing up staff time. The platform is cloud-based, mobile-friendly, and offers integrations with other government systems. Pricing is not publicly listed and requires contacting the company for a quote based on jurisdiction size and the number of portals required.
Pros & Cons
- Streamlines the pre-application process for citizens and businesses.
- Reduces the workload on government staff by answering common questions online.
- Provides clear, upfront estimates for permit requirements and fees.
- Offers specialized portals for different user needs (business, residential, events).
- Integrates with existing government permitting systems.
- Pricing is not publicly available and requires a sales inquiry.
- Implementation can take several months depending on the scope.
- The platform is a 'white-glove' service, meaning cities cannot configure it themselves.
Features
Key features
Helps applicants determine which permits are needed for a project without contacting city staff.
Guides entrepreneurs through the costs and requirements of starting a business in a specific jurisdiction.
Shows homeowners how to remain compliant with regulations for home improvement projects.
Streamlines the application process for event planners organizing events in public spaces.
Allows applicants to understand how zoning ordinances will impact their project and site selection.
Estimates permit and license fees across departments as project details are entered.
Provides visual maps to help users understand zoning regulations and site requirements.
Additional features
Uses a series of questions to determine specific permit requirements for a project.
Offers dashboards and metrics to track permitting trends and portal performance.
Connects with existing permitting systems like Accela Civic Platform.
The platform can be translated into over 35 languages to serve diverse communities.
Delivered as a secure, cloud-hosted service, ensuring compliance and data security.
Features a responsive design for access on various devices.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About OpenCounter
OpenCounter is a permitting and licensing software for government agencies. It helps citizens and businesses understand zoning, permit requirements, and fees for projects like starting a business, home improvements, or special events before applying.
OpenCounter Details
OpenCounter's In-App Market Place
Does OpenCounter have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
11
Mini Apps
1. Payment Processing Integration: This add-on allows users to integrate their preferred payment processing service provider with OpenCounter
making it easier for customers to pay for permits and licenses online.
2. Reporting and Analytics Dashboard: This add-on provides users with advanced reporting and analytics tools to track permit application trends
monitor processing times
and generate insights for optimizing operational efficiency.
3. CRM Integration: This add-on enables users to integrate OpenCounter with popular customer relationship management (CRM) platforms
allowing for seamless data syncing and streamlined communication with applicants.
4. Mobile App Extension: This add-on extends the functionality of OpenCounter to mobile devices
enabling users to access permit and license information on-the-go and streamline the application process for both applicants and staff.
5. GIS Mapping Integration: This add-on integrates geographic information system (GIS) mapping capabilities with OpenCounter
allowing users to visualize permit data spatially and enhance decision-making processes related to land use and zoning regulations.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Streamlines the pre-application process for citizens and businesses.
- Reduces the workload on government staff by answering common questions online.
- Provides clear, upfront estimates for permit requirements and fees.
- Offers specialized portals for different user needs (business, residential, events).
- Integrates with existing government permitting systems.
- Pricing is not publicly available and requires a sales inquiry.
- Implementation can take several months depending on the scope.
- The platform is a 'white-glove' service, meaning cities cannot configure it themselves.
OpenCounter's Support Options
OpenCounter's Alternatives
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