About Openser
Openser by OpenService is a high-performance IT service management platform designed to help organizations transition from reactive support to structured, proactive service delivery through strong alignment with ITIL best practices.
Openser by OpenService is a high-performance IT service management platform designed to help organizations transition from reactive support to structured, proactive service delivery through strong alignment with ITIL best practices. It offers a centralized environment for managing incidents, problems, and changes, supported by a clean and efficient interface that allows agents to handle multiple tickets simultaneously while maintaining context. The platform stands out for its visual SLA monitoring system, which uses traffic light indicators to track service timelines in real time and prevent breaches before they occur, alongside its omnichannel capabilities that enable users to create and manage tickets عبر platforms like WhatsApp, email, and virtual assistants. Its workflow automation and escalation rules ensure that issues are routed and resolved efficiently, while built-in knowledge base suggestions help reduce repetitive support tasks. Openser demonstrates strong performance, handling high ticket volumes without lag, and its cloud-based architecture ensures accessibility and reliability, reinforced by industry certifications. Integration is seamless with tools such as Active Directory and Microsoft Entra ID, along with APIs that connect to broader business systems like ERP and CRM platforms.
Pros & Cons
- The traffic-light view makes aging tickets stand out right away.
- Alexa and WhatsApp support give it a modern, easy-to-reach feel.
- It seems quick to roll out, which is great for teams that hate long setups.
- Initial setup comes with its own fee, which adds to the first bill.
- Live support timing may not suit teams working outside North and Latin America.
- The rules engine looks powerful, but smaller teams may struggle to manage it well.
Features
Key features
Officially certified for ITIL best practices, ensuring that the software meets global standards for service management innovation.
Provides a visual monitoring system to track agreement timelines and ensure support remains within established service levels.
Offers clients a dedicated web portal and mobile device compatibility to request and track services seamlessly.
Features built-in logic to trigger notifications and escalate tickets automatically when specific conditions or timelines are met.
Strengthens service quality through integrated satisfaction surveys and structured feedback mechanisms.
Additional features
Enables clients to submit service requests through a user-friendly portal or via mobile applications.
Streamlines the categorization and routing of tickets to reduce operational costs and risks.
Monitors response and resolution times to improve service delivery through real-time alerts.
Collects user feedback through dedicated channels to continuously refine and strengthen service quality.
Coordinates support efforts and specific task assignments between different service areas.
Implements automated rules to keep stakeholders informed and move tickets to higher support tiers when necessary.
Uses a color-coded visual system to monitor and report on the status of service level agreement timelines.
Measures the level of service and user experience in a standardized format after ticket resolution.
Hosts the platform in the cloud to ensure a smooth transition and reliable data accessibility.
Orchestrates complex interactions between departments to ensure a unified approach to service management.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Openser
Openser by OpenService is a high-performance IT service management platform designed to help organizations transition from reactive support to structured, proactive service delivery through strong alignment with ITIL best practices.
Openser Details
Openser's In-App Market Place
Does Openser have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- The traffic-light view makes aging tickets stand out right away.
- Alexa and WhatsApp support give it a modern, easy-to-reach feel.
- It seems quick to roll out, which is great for teams that hate long setups.
- Initial setup comes with its own fee, which adds to the first bill.
- Live support timing may not suit teams working outside North and Latin America.
- The rules engine looks powerful, but smaller teams may struggle to manage it well.
Openser's Support Options
Email Address
info@openser.comContact
55 4163 7571Openser's Alternatives
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