About OpenText SMAX
OpenText SMAX (Service Management Automation X) is a SaaS service desk platform for ITSM, ITAM, and ESM.
OpenText Service Management Automation X (SMAX) is a comprehensive SaaS solution for IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM). Previously a Micro Focus product, it is now part of the OpenText portfolio. The platform is built on a foundation of machine learning and analytics, featuring a generative AI assistant called 'IT Operations Aviator' to improve self-service and IT efficiency. SMAX offers a robust integration engine with pre-built templates for common enterprise software like SAP SuccessFactors and OpenAI's ChatGPT. It also provides capabilities for service level management, asset and configuration management (SACM), and sustainability reporting through its GreenOps feature. The platform is delivered as a SaaS solution, and while specific pricing is not public, it is positioned for enterprise use. Support is available through OpenText's corporate channels.
Pros & Cons
- Integrates generative AI to enhance self-service and agent productivity.
- Offers robust integration capabilities with enterprise systems like SAP and Microsoft Teams.
- Provides features for tracking environmental impact of IT assets (GreenOps).
- Includes comprehensive service, asset, and configuration management tools.
- Automates service desk functions with embedded machine learning and analytics.
- Pricing information is not publicly available and requires sales contact.
- The product is complex and likely has a steep learning curve for administrators.
- As an enterprise-focused solution, it may be too feature-heavy for smaller organizations.
Features
Key features
Features 'IT Operations Aviator', a private LLM-based assistant to enhance user self-service and reduce tier 1 support costs.
Provides connectors, DSL functions, and templates for integrations with tools like OpenAI ChatGPT and SAP SuccessFactors.
Integrated into problem management to ensure service level agreements (SLAs) are met.
Includes an embedded event browser to help service desk agents streamline incident resolution.
Collects and reports on spending, consumption, and carbon footprint data for both cloud and on-premise IT assets.
Additional features
Extends asset management capabilities beyond IT to manage assets across various industries.
Integrates with SaaS applications to import license consumption data and user entitlements.
Allows end-users to interact with the virtual agent directly within Microsoft Teams for issue resolution.
Connects with OpenText Core Content for compliant access and management of business data by service agents.
Supports branching logic (if/else) and error handling (try/catch) in the integration engine for simplified rule configuration.
Pricing
Countries & Languages
Interface languages
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About OpenText SMAX
OpenText SMAX (Service Management Automation X) is a SaaS service desk platform for ITSM, ITAM, and ESM.
OpenText SMAX Details
OpenText SMAX's In-App Market Place
Does OpenText SMAX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Integrates generative AI to enhance self-service and agent productivity.
- Offers robust integration capabilities with enterprise systems like SAP and Microsoft Teams.
- Provides features for tracking environmental impact of IT assets (GreenOps).
- Includes comprehensive service, asset, and configuration management tools.
- Automates service desk functions with embedded machine learning and analytics.
- Pricing information is not publicly available and requires sales contact.
- The product is complex and likely has a steep learning curve for administrators.
- As an enterprise-focused solution, it may be too feature-heavy for smaller organizations.
OpenText SMAX's Support Options
Documentation
https://www.opentext.com/contactOpenText SMAX's Alternatives
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