About Optum Patient Access and Engagement
A cloud-based patient access and engagement platform that facilitates online appointment scheduling, patient intake, and communication.
Optum Patient Access and Engagement, formerly known as DocASAP, is a comprehensive, cloud-based platform designed to unify the patient journey from acquisition to retention. It is built for health systems, health plans, and physician groups looking to modernize their digital front door. The platform excels at streamlining the administrative complexities of healthcare, offering 24/7 self-scheduling, automated intake, and digital communication tools that help reduce staff burnout and no-show rates. By integrating directly with virtually any EHR, it ensures that scheduling and patient data remain consistent across the organization. While the platform provides robust analytics for practice growth and market insights, it is primarily an enterprise-grade solution. Prospective buyers should note that pricing is not publicly listed, as the platform is typically sold through custom enterprise contracts tailored to the specific scale and needs of the healthcare organization.
Pros & Cons
- Integrates with a wide range of EHR systems to ensure real-time data consistency.
- Supports omnichannel scheduling across Google, Healthgrades, and payer portals.
- Reduces administrative burden through automated intake and digital check-in workflows.
- Provides actionable analytics for tracking patient engagement and practice growth.
- Pricing is not publicly available and requires a custom quote based on organizational scale.
- Enterprise-focused nature may be less accessible for very small independent practices.
- Implementation requires integration with existing clinical systems, which can be a complex process.
Features
Key features
Enables 24/7 self-scheduling for patients across multiple digital channels including provider and payer portals.
Sends appointment reminders and follow-up messages via email or text to reduce no-show rates.
Simplifies the check-in process by allowing patients to complete pre-registration tasks and upload IDs before their visit.
Connects seamlessly with major electronic health record systems to provide real-time data synchronization.
Provides market insights and clinical data to help health systems optimize service line volumes and patient loyalty.
Additional features
Automatically notifies patients of earlier availability to fill appointment gaps.
Facilitates direct communication between patients and care teams for improved engagement.
Allows patients to view cost estimates and make payments through a secure digital interface.
Uses algorithms to match patients with providers based on insurance, location, language, and availability.
Supports the booking and management of virtual care visits.
Automates the process of checking patient insurance coverage prior to appointments.
Collects medical history and relevant health information before the patient arrives.
Supports ongoing outreach for referrals and follow-up care management.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Optum Patient Access and Engagement
A cloud-based patient access and engagement platform that facilitates online appointment scheduling, patient intake, and communication.
Optum Patient Access and Engagement Details
Optum Patient Access and Engagement's In-App Market Place
Does Optum Patient Access and Engagement have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
8
Mini Apps
1. Telemedicine Integration: Allows patients to schedule virtual appointments and consult with healthcare providers remotely.
2. Appointment Reminders: Sends automated reminders to patients about upcoming appointments to reduce no-show rates.
3. Online Check-In: Enables patients to complete registration forms and check-in process online before their appointment.
4. Patient Feedback Survey: Gathers feedback from patients post-appointment to improve patient experience and satisfaction.
5. Insurance Verification: Streamlines the process of verifying patient insurance information to ensure smooth billing and reimbursement.
6. Prescription Refill Request: Allows patients to request prescription refills online for convenience and efficiency.
7. Multi-Language Support: Provides support for multiple languages to cater to a diverse patient population.
8. Custom Branding: Enables healthcare providers to customize the appearance of their patient engagement platform to align with their brand.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$)
Pros & Cons
- Integrates with a wide range of EHR systems to ensure real-time data consistency.
- Supports omnichannel scheduling across Google, Healthgrades, and payer portals.
- Reduces administrative burden through automated intake and digital check-in workflows.
- Provides actionable analytics for tracking patient engagement and practice growth.
- Pricing is not publicly available and requires a custom quote based on organizational scale.
- Enterprise-focused nature may be less accessible for very small independent practices.
- Implementation requires integration with existing clinical systems, which can be a complex process.
Optum Patient Access and Engagement's Support Options
Email Address
support@docasap.comContact
1-877-426-7227Documentation
https://support.docasap.com/documentationCommunity Forums
https://support.docasap.com/Optum Patient Access and Engagement's Alternatives
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