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Outbound Contact Center Software

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Software Status:Active

About Outbound Contact Center Software

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Outbound Contact Center Software Details

Vendor
Five9
Year Launched
Location
San Ramon, California, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese, Japanese, Korean, Arabic.
Users
Supervisor, Agent, IT Administrator, Quality Assurance Analyst, Reporting Analyst
Industries Served
Healthcare, Education, Finance, Retail, Technology, Hospitality, Telecommunications, Insurance
Tags
Contact Center, Outbound Contact, Customer Service, Sales, Cloud-based, Call Center, CRM Integration, Analytics, Reporting, Productivity

Outbound Contact Center Software's In-App Market Place

Does Outbound Contact Center Software have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

11

Mini Apps

1. Five9 SocialConnect - This add-on allows agents to engage with customers on social media platforms

integrating social media interactions into the contact center software.

2. Five9 Workforce Optimization - This add-on includes features such as call recording

quality monitoring

workforce management

and performance analytics to help optimize contact center operations.

3. Five9 IVR - This add-on enables the creation and customization of interactive voice response (IVR) systems to automate customer interactions and route calls efficiently.

4. Five9 CRM Integration - This add-on integrates the contact center software with popular customer relationship management (CRM) systems

such as Salesforce or Zendesk

to provide a seamless customer experience.

5. Five9 Real-Time Reporting - This add-on provides real-time analytics and reporting capabilities to monitor key performance metrics and make data-driven decisions in the contact center.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (元)

Pros & Cons

  • Enables agents to reach out to customers efficiently and effectively
  • Provides a comprehensive range of outbound calling features and tools
  • Allows for seamless integration with existing customer data and CRM systems
  • Offers advanced reporting and analytics to monitor performance and optimize campaigns
  • Increases productivity and performance of outbound calling teams
  • Enhances customer engagement and satisfaction with personalized outreach efforts
  • Steep learning curve for new users, leading to a longer onboarding process
  • Limited customization options for specific needs or industries
  • Occasionally experiences technical glitches or system downtime, impacting productivity
  • Pricing can be expensive for smaller businesses or startups
  • Reporting features may be limited in terms of detail and customization options

Outbound Contact Center Software's Support Options

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