About Outvio
Outvio is an operations management platform for eCommerce businesses. It combines order fulfillment, shipping, returns, exchanges, and customer support into a single tool to help online stores manage their post-checkout processes and drive revenue.
Outvio is a comprehensive operations management platform designed specifically for eCommerce businesses and 3PLs. It consolidates post-purchase activities into a single, powerful system, covering order fulfillment, multi-carrier shipping, branded tracking, and customer support. The platform features a self-service returns and exchanges portal to enhance customer experience and a dedicated eCommerce help desk with an all-in-one inbox, live chat, and social media integration. Pricing is quote-based, with plans starting from annual commitments, indicating a focus on established businesses. Outvio supports extensive integrations with CMS platforms, marketplaces, and over 100 couriers. It is a cloud-based SaaS solution accessible via a web browser, with a robust API for developers.
Pros & Cons
- Consolidates multiple eCommerce operations like fulfillment, shipping, returns, and support into one platform.
- Integrates with a vast network of over 100 couriers and 30+ CMS platforms.
- Offers a branded post-purchase experience, including tracking pages and notifications.
- Provides a dedicated help desk solution (Outvio Desk) tailored for eCommerce.
- Features a robust API for developers to build custom solutions.
- Pricing is not transparently listed and requires contacting sales for a quote.
- The platform is primarily web-based, with no mention of dedicated mobile apps for management.
- The breadth of functionality may be more than a small eCommerce business needs.
- Advanced functionality may require configuration and integration work.
Features
Key features
Ship orders with over 90 couriers using smart shipping rules and automated label printing.
Offers a customizable tracking portal and personalized delivery notifications via WhatsApp, SMS, and email.
Provides a self-service returns and exchanges portal with smart rules to manage the process.
An all-in-one customer service solution with a unified inbox, live chat, and social media integrations.
Provides analytics and KPIs for logistics, marketing, operations, and support teams.
Additional features
Connect with over 100 couriers through the platform.
Pre-built integrations for over 30 CMS platforms and various marketplaces.
Consolidates multiple orders from the same customer.
A feature for Shopify that facilitates automated exchanges.
Offers voice calling capabilities as part of its customer service desk.
Uses AI to recognize and automate customer support tasks.
Pricing
Annual plans
- Ship orders with 90+ couriers
- Smart Shipping Rules
- Smart Order Merging
- Fully branded and customizable Tracking Pages and returns portal
- Smart Returns and Exchanges Rules
- Fully branded Delivery Notifications via WhatsApp, SMS and email
- Advanced Analytics
- Full access to API
Starting from $4,500/year. Includes 90+ couriers, smart shipping rules, branded tracking, and returns portal.
Source: vendor pricing page →- Connect with 90+ couriers
- Connect with 20+ CMS and marketplaces
- Dedicated unique functionality for 3PLs
- Manage unlimited brands from a single place
- Offer a branded post-shipping experience
- Unique Analytics and KPIs
Starting from $20,000/year. Includes dedicated 3PL functionality, management of unlimited brands, and unique analytics.
Source: vendor pricing page →- Dedicated customer success team
- Priority phone support
- Uptime over 99.98%
- Custom developments
- Single Sign-On (SSO)
- Custom analytics
Starting from $100,000/year. Includes dedicated customer success, priority phone support, SSO, and custom development.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Outvio
Outvio is an operations management platform for eCommerce businesses. It combines order fulfillment, shipping, returns, exchanges, and customer support into a single tool to help online stores manage their post-checkout processes and drive revenue.
Outvio Details
Outvio's In-App Market Place
Does Outvio have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Annual plans
- Ship orders with 90+ couriers
- Smart Shipping Rules
- Smart Order Merging
- Fully branded and customizable Tracking Pages and returns portal
- Smart Returns and Exchanges Rules
- Fully branded Delivery Notifications via WhatsApp, SMS and email
- Advanced Analytics
- Full access to API
Starting from $4,500/year. Includes 90+ couriers, smart shipping rules, branded tracking, and returns portal.
Source: vendor pricing page →- Connect with 90+ couriers
- Connect with 20+ CMS and marketplaces
- Dedicated unique functionality for 3PLs
- Manage unlimited brands from a single place
- Offer a branded post-shipping experience
- Unique Analytics and KPIs
Starting from $20,000/year. Includes dedicated 3PL functionality, management of unlimited brands, and unique analytics.
Source: vendor pricing page →- Dedicated customer success team
- Priority phone support
- Uptime over 99.98%
- Custom developments
- Single Sign-On (SSO)
- Custom analytics
Starting from $100,000/year. Includes dedicated customer success, priority phone support, SSO, and custom development.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Consolidates multiple eCommerce operations like fulfillment, shipping, returns, and support into one platform.
- Integrates with a vast network of over 100 couriers and 30+ CMS platforms.
- Offers a branded post-purchase experience, including tracking pages and notifications.
- Provides a dedicated help desk solution (Outvio Desk) tailored for eCommerce.
- Features a robust API for developers to build custom solutions.
- Pricing is not transparently listed and requires contacting sales for a quote.
- The platform is primarily web-based, with no mention of dedicated mobile apps for management.
- The breadth of functionality may be more than a small eCommerce business needs.
- Advanced functionality may require configuration and integration work.
Outvio's Support Options
Documentation
https://outvio.com/developers/Outvio's Alternatives
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