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Ozmo Omnichannel Support Platform

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Software Status:Active

About Ozmo Omnichannel Support Platform

Ozmo Omnichannel Support Platform is a support software from Ozmo that focuses on delivering comprehensive customer service across multiple channels. It provides features such as integrated ticketing, knowledge base management, and live chat support to improve customer engagement. This platform helps businesses manage customer inquiries efficiently by unifying communication through various contact points. It is designed to enable support teams with actionable insights and analytics to improve service quality. Key capabilities: integrated ticketing knowledge base management live chat support reporting and analytics customer interaction tracking Best for: customer service teams that need to manage inquiries across different channels.

Ozmo Omnichannel Support Platform Details

Vendor
Ozmo
Year Launched
2016
Location
2270 Kraft Drive, Blacksburg, VA, United States, Virginia
Deployment
cloud
Training Options
demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Chinese (Simplified and Traditional), Korean, Japanese, Dutch
Users
Contact Center Agents, Technical Support Specialists, Customer Service Representatives, IT Support Staff, Product Trainers, Field Service Technicians, Customer Experience Managers, Knowledge Management Professionals
Industries Served
Wireless Telecommunications, Hardware Manufacturing, Device Insurance, Home Internet Services, Connected Home Services, Unified Communications (UC/VoIP), Enterprise Software Applications, Customer Support Outsourcing
Tags
Customer Service, Ozmo

Ozmo Omnichannel Support Platform's In-App Market Place

Does Ozmo Omnichannel Support Platform have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN (Mex$), INR (₹), RUB (₽), ZAR (R), BRL (R$), TRY (₺), AED (د.إ), SAR (﷼).

Pros & Cons

  • Strong Remote Support Capabilities: Ideal for distributed teams, enhancing device support efficiency.
  • Extensive Device Library: Wide range of devices included in the monthly fee, ensuring comprehensive coverage.
  • Easy-to-Use Portals: Simplifies customer and staff interactions with quick access to tutorial and email links.
  • Continuous Enhancements: Regular updates improve functionality and value.
  • Exceptional Customer Service: Responsive and professional support from the Ozmo team.
  • Minimal Reported Issues: No major drawbacks mentioned, though web-based solutions can occasionally have performance concerns.
  • Potential Learning Curve for New Users: Some users might need time to familiarize themselves with all features.

Ozmo Omnichannel Support Platform's Support Options

Email Address

info@ozmo.com

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