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PagerDuty

by PagerDuty · Since 2006
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ActiveAvailable globallyCloudFree tier
Quick facts
VendorPagerDuty
Year launched2006
StatusActive
LocationSan Francisco, California, USA
Countries servedGlobal
Languages10
Integrations700+
Free tierYES
Free trialN/A
Contact salesN/A

About PagerDuty

PagerDuty is an incident management software from PagerDuty that helps organizations manage and respond to service disruptions. It combines alerting, on-call scheduling, and incident tracking so teams can effectively coordinate their responses to critical issues. The platform supports real-time notifications to ensure that the right personnel are alerted when incidents occur. Additionally, it provides integrations with various monitoring tools to gather relevant data for quicker resolution. Key capabilities: incident response on-call management automated escalations performance metrics integrations with third-party tools Best for: IT and DevOps teams that need to manage incidents and maintain service reliability.

PagerDuty by PagerDuty is a comprehensive AIOps platform designed to streamline incident management, IT service management, and performance monitoring across a wide range of IT environments. Its standout features include real-time alerting, automated incident response, on-call scheduling, and customizable reporting capabilities. The user interface of PagerDuty is clean, intuitive, and easy to navigate. Users can quickly triage and resolve incidents, view critical alerts, and collaborate with team members seamlessly. The ability to create and customize escalation policies and notification workflows enhances the user experience and ensures timely incident resolution. One of the core functionalities that sets PagerDuty apart from its competitors is its robust integration capabilities. The software seamlessly integrates with a variety of tools and platforms, including monitoring systems, ticketing systems, collaboration tools, and more. This level of integration enhances cross-team collaboration and streamlines incident response workflows. In terms of performance, PagerDuty excels in speed, efficiency, and reliability. It can effectively manage large datasets, complex operations, and high-volume alerting without compromising performance.

Pros & Cons

Pros
  • Comprehensive incident management
  • Extensive integrations
  • Real-time monitoring and alerting
  • Automation capabilities
  • Strong customer support
Cons
  • Can be expensive for small businesses
  • Steep learning curve
  • Overwhelming number of features for new users
  • Requires customization for optimal use
  • Limited offline functionality

Features

Key features

Incident Management

End-to-end incident management to improve reliability.

AIOps

Machine learning and event orchestration to enhance operations.

Automation

Automate routine tasks and response plays.

Customer Service Ops

Bridge support and engineering for better customer service.

Real-Time Monitoring

Monitor infrastructure and services in real-time.

Additional features

Incident Management

Manage incidents from detection to resolution.

AIOps

Use AI to reduce noise and provide actionable insights.

Automation

Automate workflows and incident responses.

Customer Service Ops

Integrate customer support with incident management.

Real-Time Monitoring

Continuous monitoring of systems and services.

On-Call Management

Schedule and manage on-call shifts.

Alerting

Multi-channel alerting via phone, email, SMS, and mobile apps.

Analytics and Reporting

Generate reports and analytics on incidents and responses.

Integrations

Integrate with over 700 tools and services.

Mobile App

Access and manage incidents on the go.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Professional Plan
USD 21/mo
billed monthly
Business Plan
USD 41/mo
billed monthly
Runbook Automation
USD 59/mo
billed monthly

Countries & Languages

Global
Countries served
10
Interface languages
13
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchJapaneseChineseKorean.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR🇵🇭PHP🇳🇿NZD🇸🇬SGD

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