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PagerDuty

by PagerDuty · Since 2006
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ActiveAvailable globallyCloudFree tier
Quick facts
VendorPagerDuty
Year launched2006
StatusActive
LocationSan Francisco, California, USA
Countries servedGlobal
Languages10
Integrations700+
Free tierYES
Free trial
Contact sales

About PagerDuty

PagerDuty is an incident management software from PagerDuty that helps organizations manage and respond to service disruptions. It combines alerting, on-call scheduling, and incident tracking so teams can effectively coordinate their responses to critical issues. The platform supports real-time notifications to ensure that the right personnel are alerted when incidents occur. Additionally, it provides integrations with various monitoring tools to gather relevant data for quicker resolution. Key capabilities: incident response on-call management automated escalations performance metrics integrations with third-party tools Best for: IT and DevOps teams that need to manage incidents and maintain service reliability.

PagerDuty by PagerDuty is a comprehensive AIOps platform designed to streamline incident management, IT service management, and performance monitoring across a wide range of IT environments. Its standout features include real-time alerting, automated incident response, on-call scheduling, and customizable reporting capabilities. The user interface of PagerDuty is clean, intuitive, and easy to navigate. Users can quickly triage and resolve incidents, view critical alerts, and collaborate with team members seamlessly. The ability to create and customize escalation policies and notification workflows enhances the user experience and ensures timely incident resolution. One of the core functionalities that sets PagerDuty apart from its competitors is its robust integration capabilities. The software seamlessly integrates with a variety of tools and platforms, including monitoring systems, ticketing systems, collaboration tools, and more. This level of integration enhances cross-team collaboration and streamlines incident response workflows. In terms of performance, PagerDuty excels in speed, efficiency, and reliability. It can effectively manage large datasets, complex operations, and high-volume alerting without compromising performance.

Pros & Cons

What users like
  • +Comprehensive incident management
  • +Extensive integrations
  • +Real-time monitoring and alerting
  • +Automation capabilities
  • +Strong customer support
What users flag
  • Can be expensive for small businesses
  • Steep learning curve
  • Overwhelming number of features for new users
  • Requires customization for optimal use
  • Limited offline functionality

Features

Key features

Incident Management
End-to-end incident management to improve reliability.
AIOps
Machine learning and event orchestration to enhance operations.
Automation
Automate routine tasks and response plays.
Customer Service Ops
Bridge support and engineering for better customer service.
Real-Time Monitoring
Monitor infrastructure and services in real-time.

Additional features

Incident Management
Manage incidents from detection to resolution.
AIOps
Use AI to reduce noise and provide actionable insights.
Automation
Automate workflows and incident responses.
Customer Service Ops
Integrate customer support with incident management.
Real-Time Monitoring
Continuous monitoring of systems and services.
On-Call Management
Schedule and manage on-call shifts.
Alerting
Multi-channel alerting via phone, email, SMS, and mobile apps.
Analytics and Reporting
Generate reports and analytics on incidents and responses.
Integrations
Integrate with over 700 tools and services.
Mobile App
Access and manage incidents on the go.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Professional Plan

USD 21

Business Plan

USD 41

Runbook Automation

USD 59

Countries & Languages

Global
Countries served
10
Interface languages
13
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchJapaneseChineseKorean.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR🇵🇭PHP🇳🇿NZD🇸🇬SGD

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