Papu.io logo

Papu.io

by Papu.io · Since 2018
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorPapu.io
Year launched2018
StatusActive
Location18A Sowińskiego Street, 60-283 Poznań
Countries servedGlobal
Languages2
Integrations1+
Free tier
Free trial
Contact salesYES

About Papu.io

Papu.io is a POS software from Papu.io designed for establishments offering delivery services. It includes a restaurant POS system, delivery management, and a driver application to support efficient order handling. With features like dispatching and driver settlements, it helps simplify the entire delivery process for restaurants. Papu.io also supports the management of delivery zones to ensure accurate service areas. This software aims to improve operational efficiency and customer satisfaction in the fast-paced food delivery market. Key capabilities: Restaurant POS system Delivery management Driver application Dispatching and settlements Delivery zone management Best for: restaurants that need a comprehensive solution for managing online orders and delivery logistics.

Papu.io is a robust POS system designed specifically for restaurants with a strong focus on delivery and takeaway operations, offering an all-in-one platform that simplifies order management, improves delivery coordination, and enhances customer satisfaction. The software stands out for its ability to streamline the entire restaurant workflow, from order placement to final delivery, through features like an integrated delivery management system, real-time driver tracking, intelligent caller ID recognition, and a centralized hub for managing orders from multiple sources such as phone calls, websites, and third-party portals. Its user interface is widely praised for its clarity, intuitive layout, and legibility, making it easy to use even for staff with minimal technical knowledge. The map-based interface for managers and the user-friendly mobile app for drivers ensure smooth coordination and faster order processing. Customers also benefit from a web-based order tracking system that allows them to monitor their deliveries without needing to install any app, significantly reducing the number of status-related phone inquiries.

Pros & Cons

What users like
  • +End-to-End Order Management: Covers order acceptance, courier assignment, customer communication, and delivery tracking
  • +Driver App with GPS: Real-time location tracking, payment control, and trip bundling for efficient delivery
  • +Customer Engagement Tools: Live order tracking, marketing banners, and media integration (TikTok, YouTube, etc.)
  • +Performance Boosts: Claims up to 85% fewer errors, 68% fewer cancellations, and 47% faster order processing
  • +Multi-Platform Integration: Connects with delivery platforms like Glovo, Wolt, Uber Eats, and Bolt
  • +Visual Dashboard & Order Map: Helps plan multi-stop routes and monitor driver status
  • +Scalable & Cloud-Based: Handles up to 350 orders per minute and supports thousands of drivers daily
  • +Strong Market Presence: Over 20 million orders fulfilled and 5,000+ driver recommendations
What users flag
  • No Free Version: Papu.io does not offer a free plan
  • Pricing Not Publicly Listed: Requires direct contact for quotes
  • Limited Reviews Online: Few verified customer testimonials or ratings5
  • Repetitive Messaging: Marketing copy includes duplicated phrases and visuals
  • No Mention of AI or Predictive Analytics: Lacks advanced automation features found in some competitors

Features

Key features

Integrated Delivery Management
Optimizes the entire delivery process, including driver visibility, accountability, and route planning. 🚚
Caller ID Integration
Automatically recognizes incoming callers for faster order completion. 📞
Real-time Driver Tracking on Map
Provides a clear visual of driver locations and progress, streamlining coordination. 🗺️
Unified Order Management
Consolidates all orders (phone, online, third-party portals) into one central system. 🍽️
Customer Order Tracking (without App)
Allows customers to track their order status in real-time via a web link, reducing inquiry calls. 📲
Simplified Driver Settlement
Drastically cuts down the time required for drivers to settle their end-of-day accounts. 💰

Additional features

POS system for restaurants with delivery
Core system for managing restaurant operations, especially for delivery.
Optimize management from order to delivery
Streamlines the entire process.
Legibility and clarity in interface
User interface is easy to read and understand.
Appropriate font selection and icon arrangement
Design choices enhance usability.
Remote control over the company
Allows business owners to manage operations from anywhere.
Help in creating statistics
Provides data for performance analysis.
Simplification at onboarding stage for new employees
Easy for new staff to learn the system.
Integrator for takeaway portals
Connects all third-party takeaway platforms in one place.
Transparency of service conditions
Clear terms for service.
Ease of contact (customer support)
Easy to get in touch with support.
Accept more orders
System helps handle higher order volumes.
Deliver orders faster
Improves delivery speed.
Simple and intuitive to use
Easy to operate, even for non-tech-savvy users.
Driver visibility on the map
Allows tracking of drivers' locations.
Driver accountability
Enhances transparency in driver operations.
Faster driver settlement
Reduces time for drivers to settle accounts.
Ease of completing an order over the phone
Streamlines phone order taking.
Caller ID
Automatically identifies incoming callers for quick order creation.
Kitchen and delivery workflow simplification
Makes internal processes easier.
Technical support
Available to help with system issues.
Better organization and facilitation of work
Improves overall operational flow.
Application for drivers remembers everything
Driver app retains order details.
Clear map
Visual representation of orders and drivers.
Ability to locate drivers
Precisely pinpoint driver positions.
Simple settlement (5 minutes)
Quick and easy end-of-day driver settlement.
Application useful in everyday work (driver)
Driver app is practical for daily tasks.
Works fine (driver app)
Driver app functions effectively.
Order management convenience
Easy to handle incoming orders.
System easy to use (intuitive)
User-friendly and straightforward.
Delivery and service on site convenience
Facilitates both delivery and in-house service.
Waiters can work on phones in the room
Allows staff to use mobile devices for service.
Mega intuitive service for onboarding new employees
Very easy to train new staff.
Help desk and ticket handling
Support system for queries and issues.
Orders in one place
Centralized management of all orders.
App for drivers
Dedicated mobile application for delivery personnel.
Simple and fast settlement of drivers
Quick process for driver payments.
System is COOL! (user feedback)
Positive user perception.
App for "kiero" (manager) – tracking and control on a huge +
Manager app for oversight and control.
Better order and driver management
Improved organization compared to other systems.
Clear and visible interface
Easy to see and understand information.
Order history viewing
Access to past order details.
Ability to take orders from car (mobile)
Flexibility to manage orders remotely.
Coordination of kitchen with drivers
Improves communication between kitchen and delivery team.
KDS (Kitchen Display System)
Clear and easy-to-use digital kitchen display.
Accept orders at lightning speed
Rapid order acceptance process.
Avoid unnecessary rewriting orders
Eliminates manual data entry.
All in one place (control)
Centralized control of all restaurant orders on one device.
Fewer errors (85% reduction)
Significantly reduces mistakes in orders.
Fewer cancelled orders (68% reduction)
Helps prevent order cancellations.
Order map for trip planning
Visual tool for planning driver routes.
Deliver multiple orders during one trip
Enables efficient batch deliveries.
Control the status of your drivers
Monitor driver progress in real-time.
Warm food guarantee
Ensures food reaches customers hot.
Less fuel expenses (8% reduction)
Optimizes routes to save on fuel.
Order tracking for customers (no app needed)
Customers can track orders via a web link.
Additional communication channel (marketing)
Allows sending marketing messages via tracking screen.
Add photos, TikToks, reels, YouTube videos, banners
Marketing content integration on tracking screen.
Fewer phone calls asking "where is my order?" (65% reduction)
Reduces customer inquiry calls.
Increased CTR on order tracking screen (+40%)
Higher click-through rate for marketing content.
Driver app with order details and customer contact
All necessary info in one place for drivers.
Easier driver work
Improves driver comfort and safety.
Payment control (driver settlement)
Monitors how drivers settle payments.
Shorter order processing time (47% reduction)
Speeds up the entire order fulfillment process.
Less lateness (21% reduction)
Improves on-time delivery performance.
Sales reports
Provides easy-to-understand sales data.
Hours and shift monitoring
Helps manage employee working hours digitally.
Delivery zones
Defines and manages delivery areas.
Integrations with portals
Connects with external food ordering platforms.
Customer reviews collection
System for gathering customer feedback.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
2
Interface languages
6
Billing currencies

Interface languages

EnglishPolish

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY

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