About PATCHS
An AI-powered online consultation and triage platform for primary care. It enables patients to submit health requests, request appointments, and communicate with GP practices, while providing clinicians with workflow automation and triage tools.
PATCHS is a specialized online consultation and triage platform designed for primary care providers, particularly within the NHS. Developed by Patchs Health and now part of the OneAdvanced portfolio, the platform focuses on streamlining the patient-to-GP communication process. By replacing traditional, often congested phone lines with an AI-driven digital interface, PATCHS allows patients to submit requests for medical advice, appointments, or administrative tasks like fit notes. A core strength of the platform is its deep integration with major clinical systems like EMIS and SystmOne, which automates patient registration, SNOMED coding, and record-keeping, significantly reducing administrative burden. The platform's AI triage capabilities help prioritize requests based on clinical need, while its demand management features allow practices to align incoming requests with available staff capacity. While highly effective for its intended use case, it is a specialized tool rather than a broad-spectrum CRM. Support is primarily handled through the platform's help center and documentation, with practices benefiting from direct integration with their clinical workflows.
Pros & Cons
- Reduces administrative workload through automated triage and clinical system integration.
- Improves patient access by providing a 24/7 digital route for consultations.
- Maintains clinical continuity with seamless saving of data to patient records.
- Supports inclusive access with built-in language translation and accessibility features.
- Helps practices manage demand spikes through configurable scheduling and capacity limits.
- Limited customization of the user interface due to its status as a regulated medical device.
- Requires specific clinical system agents to be running on practice hardware for full integration.
- Primarily focused on the UK primary care market, limiting its utility for other sectors or regions.
- Patients must register for an account, which may be a barrier for some users.
Features
Key features
Uses artificial intelligence to analyze patient requests and signpost them to the appropriate care or clinician.
Integrates with major NHS clinical systems like EMIS and SystmOne for automatic patient registration and record saving.
Supports bulk and ad-hoc communication with patients via email and SMS.
Includes a digital waiting room for conducting virtual appointments directly within the platform.
Allows practices to schedule requests and limit demand to match staff capacity.
Additional features
Provides translation services to support patients who speak English as a second language.
Enables patients to securely upload images and documents to their consultation requests.
Allows practices to create tailored questionnaires for acute and chronic conditions.
Automatically codes consultation data for one-click saving to clinical records.
Provides real-time and historic reporting on practice demand and patient profiles.
Supports cross-organisational working to manage demand at scale.
Includes an automated telephone assistant for patients to submit requests via phone.
Facilitates patient self-booking for telephone or face-to-face consultations.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About PATCHS
An AI-powered online consultation and triage platform for primary care. It enables patients to submit health requests, request appointments, and communicate with GP practices, while providing clinicians with workflow automation and triage tools.
PATCHS Details
PATCHS's In-App Market Place
Does PATCHS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
7
Mini Apps
1. Patient Education: Provides easy access to educational resources for patients to help them better understand their health conditions and treatment options.
2. Appointment Reminders: Sends automated reminders to patients about upcoming appointments to help reduce no-show rates and improve clinic efficiency.
3. Telehealth Integration: Allows for seamless integration with telehealth platforms to enable virtual consultations and appointments for patients.
4. Health Tracking: Enables patients to track their health metrics such as blood pressure
blood sugar
and weight
and share the data with their healthcare providers for better care management.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (AUD $), CAD (CAD $), JPY (¥), CNY (¥), INR (₹), MXN (Mex $), ZAR (R), CHF (CHF), SEK (kr), NOK (kr), KRW (₩), BRL (R$).
Pros & Cons
- Reduces administrative workload through automated triage and clinical system integration.
- Improves patient access by providing a 24/7 digital route for consultations.
- Maintains clinical continuity with seamless saving of data to patient records.
- Supports inclusive access with built-in language translation and accessibility features.
- Helps practices manage demand spikes through configurable scheduling and capacity limits.
- Limited customization of the user interface due to its status as a regulated medical device.
- Requires specific clinical system agents to be running on practice hardware for full integration.
- Primarily focused on the UK primary care market, limiting its utility for other sectors or regions.
- Patients must register for an account, which may be a barrier for some users.
PATCHS's Support Options
PATCHS's Alternatives
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