About Paylink Affordability Platform
Paylink Affordability Platform is a software from Paylink Solutions that focuses on affordability and intelligence. It combines features such as About Us, Contact Us, Schedule Demo, Meet the Team, and Working for Paylink so organizations can effectively manage their collections, lending, utilities, and arrears prevention. The platform provides insights into customer financial behaviors, which helps in making informed decisions regarding credit and lending. It also allows organizations to easily connect with potential clients and demonstrate their services. Key capabilities: affordability assessment customer intelligence collections management utility assessment arrears prevention Best for: financial institutions and service providers that need to evaluate customer affordability and manage debt effectively.
Paylink Solutions is the "gold standard" for compassionate collections in the UK. By replacing intrusive, long phone calls with a sleek, Open Banking-powered digital experience, it treats customers with dignity while providing lenders with incredibly accurate data. Its standout feature is the integration with the Standard Financial Statement (SFS), which ensures that repayment plans are always fair and sustainable. For any major UK lender looking to automate their "Financial Difficulty" workflow while staying strictly within FCA compliance, Paylink is the most robust and humane solution available.
Pros & Cons
- +Open Banking provides hard data rather than customer guesses on spending.
- +Built specifically to meet FCA guidelines on treating customers fairly.
- +Reduces the time to complete a financial assessment
- −Primarily optimized for English-speaking UK markets only.
- −Best suited for larger institutions rather than small micro-lenders.
- −Highly specialized for the UK market
Features
Key features
- Open Banking Integration
- Uses Open Banking to automatically pull real-time bank transaction data, eliminating the need for customers to upload bank statements manually.
- Digital Income & Expenditure (I&E)
- A digital version of the Standard Financial Statement (SFS) that allows customers to complete their financial profile on any device.
- Automated Affordability Assessment
- Analyzes income vs. spending to provide lenders with an instant "surplus" figure, used to determine sustainable repayment plans.
- Debt Advice Referral (Reaktr)
- Seamlessly connects customers in high financial distress to debt advice charities (like StepChange) without them having to repeat their story.
- Vulnerability Detection
- Uses AI and behavioral triggers to flag customers who may be vulnerable or need specialized support during the collections process.
Additional features
- Self-Service Customer Portal
- Allows users to complete financial assessments at their own pace.
- CRA Integration
- Pulls data from Credit Reference Agencies (like Experian) to verify debts.
- Standard Financial Statement (SFS) Compliance
- Ensures all data collection meets UK industry standards for debt advice.
- Agent Dashboard
- Real-time portal for collections agents to view customer submissions and offer help.
- Document Upload
- Secure portal for customers to take photos of paper bills or wage slips.
- Case Management
- Tracking systems for long-term repayment plans and periodic reviews.
- White-Label Branding
- Allows banks to skin the software with their own logos and colors.
- Real-time API Notifications
- Alerts lenders the moment a customer completes an assessment.
- Reporting & Analytics
- High-level dashboards showing customer behavior and collections efficiency.
- Benefit Calculator Integration
- Helps customers identify if they are eligible for unclaimed government benefits.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Paylink Affordability Platform
Paylink Affordability Platform is a software from Paylink Solutions that focuses on affordability and intelligence. It combines features such as About Us, Contact Us, Schedule Demo, Meet the Team, and Working for Paylink so organizations can effectively manage their collections, lending, utilities, and arrears prevention. The platform provides insights into customer financial behaviors, which helps in making informed decisions regarding credit and lending. It also allows organizations to easily connect with potential clients and demonstrate their services. Key capabilities: affordability assessment customer intelligence collections management utility assessment arrears prevention Best for: financial institutions and service providers that need to evaluate customer affordability and manage debt effectively.
Paylink Affordability Platform Details
Paylink Affordability Platform's In-App Market Place
Does Paylink Affordability Platform have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
GBP ()
Pros & Cons
- Open Banking provides hard data rather than customer guesses on spending.
- Built specifically to meet FCA guidelines on treating customers fairly.
- Reduces the time to complete a financial assessment
- Primarily optimized for English-speaking UK markets only.
- Best suited for larger institutions rather than small micro-lenders.
- Highly specialized for the UK market
Paylink Affordability Platform's Support Options
Email Address
support@paylinksolutions.co.ukContact
0800 0721204Paylink Affordability Platform's Alternatives
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