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PeopleMetrics

by PeopleMetrics · Since 2001
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ActiveAvailable globallyCloud
Quick facts
VendorPeopleMetrics
Year launched2001
StatusActive
Location500 Office Center Drive, Suite 400 Fort Washington, PA 19034
Countries servedGlobal
Languages2
Integrations2+
Free tierNO
Free trialNO
Contact salesYES
Last reviewed: May 2026

About PeopleMetrics

PeopleMetrics is a customer experience and market research platform that enables organizations to activate insights through NPS programs, advisory boards, and custom research. It features proprietary interactive avatar technology that allows teams to engage directly with research data.

PeopleFactors by PeopleMetrics is a comprehensive pre-employment testing software designed to help organizations make better hiring decisions. The standout feature of this software is its ability to assess candidates based on a wide range of factors, including personality traits, cognitive abilities, and job fit. The user interface of PeopleFactors is intuitive and user-friendly, making it easy for recruiters to navigate through the various features. The design elements are clean and modern, enhancing the overall user experience. The software is designed to be easily customizable, allowing users to tailor assessments to fit their specific hiring needs. One of the core functionalities that sets PeopleFactors apart from its competitors is its use of advanced algorithms to analyze candidate data. This helps in identifying the best candidates for a given role, saving recruiters time and effort. Additionally, the software offers real-time analytics and reporting, providing valuable insights into candidate performance. In terms of performance, PeopleFactors excels in speed, efficiency, and reliability. It can handle large datasets and complex operations with ease, ensuring that recruiters can make informed decisions quickly.

Pros & Cons

Pros
  • Provides accurate and reliable pre-employment testing
  • Helps in identifying top talent and maximizing hiring success
  • Customized assessments based on specific job requirements
  • Saves time and resources by streamlining the hiring process
  • Ensures a fair and consistent evaluation of candidates
Cons
  • Limited customization options for assessment content and structure
  • Interface design is dated and not user-friendly
  • Limited reporting capabilities, making it difficult to track assessment results over time

Features

Key features

Customer Experience (CX) Management

Helps organizations collect, measure, and improve customer experiences across multiple touchpoints using structured feedback programs and actionable insights.

Voice of the Customer (VoC) Programs

Enables businesses to gather customer feedback through surveys and feedback loops, helping identify customer pain points and opportunities for improvement.

Net Promoter Score (NPS) Management

Supports both relationship and transactional NPS programs to track customer loyalty, satisfaction, and advocacy over time.

Custom Research and Advisory Boards

Provides market research services, customer advisory boards, and customized feedback programs to support strategic business decisions.

Interactive Insight Delivery

Uses proprietary Interactive Avatar technology and storytelling-based reporting to make customer insights more accessible and actionable across organization

Additional features

Customer Journey Feedback Collection

Captures customer feedback across multiple stages of the customer journey to identify friction points and improvement opportunities.

Real-Time Alerts and Case Management

Automatically flags negative customer feedback and enables rapid follow-up actions to improve customer retention and satisfaction.

Customizable Surveys and Feedback Tools

Supports tailored survey design and feedback collection methods aligned with organizational objectives.

Advanced Reporting and Analytics

Provides dashboards, reporting tools, text analytics, and customer insight visualization to support data-driven decision-making.

Qualtrics Integration and Advisory Services

Combines customer experience consulting, implementation support, and research expertise with Qualtrics experience management technology

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
2
Interface languages
4
Billing currencies

Interface languages

EnglishSpanish

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD

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