About Peopleware
An AI-native workforce management (WFM) platform for contact centers. Provides tools for forecasting, scheduling, intraday management, time-off tracking, and time and attendance.
Peopleware is an AI-native workforce management (WFM) suite designed specifically for contact centers. It centralizes critical operational tasks including forecasting, shift scheduling, intraday adherence, and time-off management into a single, scalable platform. By leveraging predictive AI, the software helps managers balance complex staffing constraints with business demand, aiming to reduce overstaffing and improve employee satisfaction. The platform is built for enterprise-grade security, offering ISO 27001 certification and GDPR compliance, with flexible deployment options in the cloud. Integration is a core strength, featuring pre-built connectors for major platforms like Zendesk, Five9, and Freshworks, alongside a robust REST API for custom development. Pricing is modular, allowing organizations to select from pre-packaged tiers—Essential, Advanced, and Enterprise—or request a custom-fit solution based on their specific goals. Support options scale with the plan, ranging from help center access to dedicated consultants for enterprise clients.
Pros & Cons
- AI-driven forecasting and scheduling tools significantly reduce manual planning effort.
- Flexible pricing models allow businesses to pay only for the functionality they require.
- Strong focus on security and compliance with ISO 27001 certification and GDPR support.
- Extensive integration capabilities with major contact center and CRM platforms.
- Scalable cloud infrastructure supports businesses from mid-market to enterprise size.
- Enterprise-level features and dedicated support are restricted to the highest pricing tier.
- Advanced reporting and customization options may require professional services or custom API development.
- Pricing for custom solutions is not publicly disclosed and requires a sales consultation.
Features
Key features
Uses AI to generate accurate short-, mid-, and long-term workload forecasts.
Optimizes shift planning to meet business needs while avoiding over- or understaffing.
Monitors adherence and adapts schedules in real-time to handle unforeseen events.
Streamlines time-off requests and approvals to foster a transparent work culture.
Automates working time recording to ensure payroll accuracy and regulatory compliance.
Additional features
Provides scalable education programs for contact center roles.
Built on a secure, scalable cloud foundation.
Offers visibility into operational performance and adherence.
Enables custom workflows and integration with external systems.
Supports secure enterprise authentication.
Provides flexible hosting choices for enterprise compliance.
Allows for testing and configuration in a safe space.
Helps build business cases for workforce management investments.
Pricing
Monthly plans
- Basic Forecast
- Automated scheduling
- Employee portal
- Dashboards
- Standard reports
- Smart forecast (AI-based)
- Real-time adherence monitoring
- Single Sign-On (SSO)
- Full API access
- Time management
- Data residency options
- Sandbox environment
- Dedicated consultant
Countries & Languages
Interface languages
Billing currencies
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About Peopleware
An AI-native workforce management (WFM) platform for contact centers. Provides tools for forecasting, scheduling, intraday management, time-off tracking, and time and attendance.
Peopleware Details
Peopleware's In-App Market Place
Does Peopleware have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Basic Forecast
- Automated scheduling
- Employee portal
- Dashboards
- Standard reports
- Smart forecast (AI-based)
- Real-time adherence monitoring
- Single Sign-On (SSO)
- Full API access
- Time management
- Data residency options
- Sandbox environment
- Dedicated consultant
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)
Pros & Cons
- AI-driven forecasting and scheduling tools significantly reduce manual planning effort.
- Flexible pricing models allow businesses to pay only for the functionality they require.
- Strong focus on security and compliance with ISO 27001 certification and GDPR support.
- Extensive integration capabilities with major contact center and CRM platforms.
- Scalable cloud infrastructure supports businesses from mid-market to enterprise size.
- Enterprise-level features and dedicated support are restricted to the highest pricing tier.
- Advanced reporting and customization options may require professional services or custom API development.
- Pricing for custom solutions is not publicly disclosed and requires a sales consultation.
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