Plum IVR

Plum Fuse, now positioned within Sharpen’s Modern IVR offering, is a cloud-based, low-code IVR and conversational voice automation platform designed to help technical and non-technical teams build, test, deploy, and manage automated call flows without extensive programming. Its drag-and-drop interface, 37+ pre-built templates, VXML output, conversational AI, NLU-based intent detection, caller authentication, PCI-compliant payment capture, appointment scheduling, outbound IVR, intelligent call routing, and real-time analytics make it suitable for both straightforward self-service and sophisticated enterprise workflows. Users generally praise its intuitive interface, flexibility, reliability, fast deployment, and ability to integrate with existing systems; one financial-services user reported reducing IVR development from 4–6 weeks per application to roughly one month for 17 applications, while other users highlighted reliable uptime, easy integration, and responsive support. It integrates with CRMs, databases, payment systems and other enterprise technologies through REST/SOAP APIs and supports integrations including Salesforce, ServiceNow, HubSpot, Microsoft Dynamics, Amazon S3/DynamoDB, Zendesk and Workato. Training and support are strong, with documentation, a knowledge base, templates, technical support, account management, guides and product resources; users specifically praise the documentation and customer support.