About Pointman
Pointman is a service management software from ServiceTitan that provides real-time insights into business performance. It combines features such as enforcement of industry best practices, remote access to business metrics, and real-time data monitoring so users can improve service outcomes. Designed for service professionals, Pointman helps businesses track performance metrics anytime, anywhere, ensuring that company standards are met consistently. By using invaluable data and insights, users can make informed decisions to drive service quality. Key capabilities: enforce industry best practices real-time business monitoring remote access to metrics data-driven decision making service performance tracking Best for: service professionals that need to manage operations and improve service delivery effectively.
Pointman by ServiceTitan is a comprehensive Field Service Management (FSM) solution designed to help service-based businesses streamline operations, improve communication, and enhance customer satisfaction. Originally developed to support home service contractors such as HVAC, plumbing, and electrical companies, Pointman provides end-to-end tools for managing work orders, scheduling, dispatching, invoicing, and customer engagement. Its core features include real-time job tracking, digital forms, customer relationship management, and performance analytics, all built to enhance efficiency and accountability across field operations. The user interface of Pointman by ServiceTitan is clean, modern, and well-structured. Its dashboard provides a clear overview of daily schedules, technician performance, and open work orders. The mobile app is particularly intuitive, enabling field technicians to update job statuses, capture photos, and communicate with office staff in real-time. The simple navigation, visual cues, and drag-and-drop functionality make it easy for both office administrators and field workers to operate with minimal training. In terms of functionality, Pointman excels with its mobile-first design and seamless job-to-invoice workflow. The integrated GPS tracking and smart dispatching features optimize routes and reduce travel time.
Pros & Cons
- +It is the only true all-in-one software for Plumbing, HVAC, and Electrical companies, ensuring deep industry fit.
- +It unifies departments under one centralized system for seamless collaboration and laser-focused business insights.
- +The software provides invaluable real-time data and actionable insights to know precisely how your business is performing.
- +It dramatically improves efficiency with mobile check capture, intelligent call tracking, and purchase order tools.
- +It offers exceptional customer experience through tech-tracking, SMS reminders, and instant financing approval via tablet.
- −The transition from a previous system requires significant effort from the dedicated support and data migration teams.
- −The financial incentive (no payments until November 1, 2020) is only a temporary special offer.
- −Pointman customers lose access to SWRemote, Acquire, or Scout if a go-forward agreement is not established.
- −Full integration requires staff to adopt best practices, implying a potentially steep learning curve during onboarding.
- −The comprehensive nature and specialized support suggest the subscription price may be substantially higher than competing solutions.
Features
Key features
- All-in-One Centralized System
- It unifies multiple departments under a single system, making collaboration seamless and providing focused insights.
- Instant Customer Financing
- It allows technicians to secure on-the-spot financing approval for qualified customers directly from their tablet.
- Real-Time Data & Insights
- It provides invaluable, real-time data for knowing business status, enforcing best practices, and customizing notifications.
- Exceptional Customer Experience Tools
- It offers technician tracking via a local map, SMS appointment reminders with bios, and convenient text communication options.
- Marketing ROI Tracking
- It enables users to track the return on investment for every campaign and create new campaigns with trackable phone numbers.
- Dramatically Improved Efficiency
- It limits field-to-office interactions using tools like mobile check capture, intelligent call tracking, and powerful visual sales tools.
Additional features
- All-in-One Centralized System
- Unifies multiple departments under one system for seamless collaboration and focused insights.
- End-to-End Functionality
- Provides complete functionality across all necessary business operations.
- Dedicated Support
- Offers specialized teams for onboarding, data migration, accounting, and general support.
- ServiceTitan Community
- A platform for engaging with peers, industry leaders, and accessing exclusive events.
- Invaluable Data & Insights
- Provides real-time data on business performance to help enforce industry best practices.
- Customizable Notifications
- Allows users to set up alerts for events like large sales closes or appointment cancellations.
- Powerful, Visual Sales Tools
- Aids in presenting options and closing sales more effectively in the field.
- Intelligent Call Tracking
- Helps manage and analyze incoming calls for better business and marketing insights.
- Purchase Order Management Tools
- Facilitates the efficient handling of all purchase orders.
- Mobile Check Capture Features
- Allows payments to be processed in the field, reducing time-consuming office interactions.
- Text Communication
- Gives customers the ability to use text for rescheduling, canceling, or asking questions.
- SMS Appointment Reminders
- Sends customers reminders that include the technician's bio via text message.
- Local Map Technician Tracking
- Allows customers to track their technician's location in real-time.
- Track ROI on Every Campaign
- Tracks the return on investment for all marketing efforts.
- Trackable Phone Numbers
- Allows the creation of new campaigns with unique, trackable phone numbers.
- Offer Customers Instant Financing
- Provides the ability to offer immediate financing options to customers for big jobs.
- Secure On-the-Spot Financing Approval
- Enables qualified customers to receive financing approval quickly via the tech's tablet.
- Dispatch Board
- A tool for managing and viewing all job assignments and technician statuses.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Pointman
Pointman is a service management software from ServiceTitan that provides real-time insights into business performance. It combines features such as enforcement of industry best practices, remote access to business metrics, and real-time data monitoring so users can improve service outcomes. Designed for service professionals, Pointman helps businesses track performance metrics anytime, anywhere, ensuring that company standards are met consistently. By using invaluable data and insights, users can make informed decisions to drive service quality. Key capabilities: enforce industry best practices real-time business monitoring remote access to metrics data-driven decision making service performance tracking Best for: service professionals that need to manage operations and improve service delivery effectively.
Pointman Details
Pointman's In-App Market Place
Does Pointman have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), CAD (C$), AUD (A$), EUR (€), GBP (£), JPY (¥), CNY (¥), CHF (CHF), SEK (kr), SGD (S$), HKD (HK$), KRW (₩), NZD (NZ$), INR (₹), DKK (kr), NOK (kr), ZAR (R)
Pros & Cons
- It is the only true all-in-one software for Plumbing, HVAC, and Electrical companies, ensuring deep industry fit.
- It unifies departments under one centralized system for seamless collaboration and laser-focused business insights.
- The software provides invaluable real-time data and actionable insights to know precisely how your business is performing.
- It dramatically improves efficiency with mobile check capture, intelligent call tracking, and purchase order tools.
- It offers exceptional customer experience through tech-tracking, SMS reminders, and instant financing approval via tablet.
- The transition from a previous system requires significant effort from the dedicated support and data migration teams.
- The financial incentive (no payments until November 1, 2020) is only a temporary special offer.
- Pointman customers lose access to SWRemote, Acquire, or Scout if a go-forward agreement is not established.
- Full integration requires staff to adopt best practices, implying a potentially steep learning curve during onboarding.
- The comprehensive nature and specialized support suggest the subscription price may be substantially higher than competing solutions.
Pointman's Support Options
Email Address
hello@servicetitan.comContact
+1 855-899-0970Pointman's Alternatives
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