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PolicyFlow

by Marsh ClearSight · Since 2013
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Active1+ countriesCloud
Quick facts
VendorMarsh ClearSight
Year launched2013
StatusActive
LocationOffice space 1-4 Lumley House 56 Elliot Road Cirencester GL7 1YS
Countries served1+
Languages1
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesN/A

About PolicyFlow

PolicyFlow is a specialized insurance broker management platform designed to streamline the complex workflows involved in policy administration, claims management, and client relationship management.

PolicyFlow is a specialized insurance broker management platform designed to streamline the complex workflows involved in policy administration, claims management, and client relationship management. The system provides a unified environment where insurance brokers can manage quotes, policies, claims, and financial transactions while maintaining compliance with industry regulations such as FCA requirements. One of its most notable strengths is its configurable architecture, allowing companies to customize workflows, risk questionnaires, and document templates to suit their operational needs. The platform also integrates with accounting tools like QuickBooks, Sage, and Xero, helping brokers keep financial data synchronized with their policy operations. Built-in dashboards and reporting tools offer valuable insights into business performance and sales opportunities. In addition, the client portal and automated communication tools enhance customer engagement by enabling secure document delivery and status updates. Overall, PolicyFlow is a powerful solution for insurance professionals seeking an efficient, scalable system to manage policies, risks, and customer relationships in a single platform.

Pros & Cons

Pros
  • Highly configurable workflows and risk questionnaires allow brokers to adapt software processes to their specific operational requirements.
  • Strong integration ecosystem with accounting software, cloud storage platforms, and marketing tools improves operational efficiency.
  • Detailed dashboards, analytics, and reporting provide clear visibility into sales performance, financial activity, and business growth.
  • Secure cloud infrastructure with audit trails and compliance-focused document controls supports regulated insurance environments.
Cons
  • Limited language support may restrict adoption by non-English speaking international insurance firms.
  • Lack of a dedicated in-app marketplace limits easy expansion through plug-and-play extensions.
  • Heavy focus on insurance workflows means the software is not easily adaptable for other industries.
  • Interface and feature complexity may require training for smaller broker teams unfamiliar with enterprise insurance systems.

Features

Key features

Policy Administration

Handles renewals, amendments, cancellations, and lifecycle management of insurance policies.

Claims Management

Tracks claims, documents, payments, and claim status updates.

Dynamic Risk Questionnaires

Configurable forms used to collect detailed risk data from clients.

Document Management

Create, edit, store, and track insurance documents with template controls.

Compliance Management

Ensures documentation and processes align with FCA regulatory requirements.

Dashboards and Reporting

Provides management insights with customizable reporting and analytics.

Additional features

Contact management

Store and manage client information and relationships.

Workflow automation

Create tasks, reminders, alerts, and process tracking.

Email integration

Automatically store and link emails to clients, policies, and claims.

Financial accounting tools

Track transactions and reconcile insurer statements.

Commission tracking

Automate broker and third-party commissions.

Document templates

Create standardized letters and forms.

Version control

Track document revisions and editing history.

Client portal

Allow clients to access documents and request policy changes online.

Digital marketing tools

Track marketing campaigns and lead performance.

Complaints management

Record and manage regulatory complaint cases.

Risk capture forms

Build configurable questionnaires for underwriting data.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
1
Interface languages
9
Billing currencies

Available in

All Countries.

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇲🇽MXN

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