Q Reviews

Q Reviews is a specialized patient engagement platform designed to bridge the communication gap between healthcare providers, payers, and their patients. By leveraging the ubiquity of SMS, the platform replaces traditional, disconnected communication methods like phone calls and mail with a mobile-first, HIPAA-secure messaging suite. The platform is structured around the patient journey, offering specific modules for pre-visit preparation (Q Notify), real-time feedback during care (Q Visit), and post-visit follow-up or chronic care management (Q Connect and Q @Home). A key strength of Q Reviews is its focus on service recovery; by identifying patient dissatisfaction in real-time, providers can intervene immediately to improve outcomes. The platform also includes tools for employee engagement, helping organizations monitor staff burnout and retention. While the platform is highly specialized for healthcare, its reliance on SMS-based engagement makes it accessible to a broad demographic, including elderly and indigent populations. Buyers should note that pricing is custom and requires contact with the vendor, as the platform is typically tailored to the specific scale and clinical workflows of health systems, physician practices, and ACOs.