Qapla'

Additional features

Managing eCommerce shipments

The core purpose of the platform, providing a complete solution for shipping processes.

Reliability

A described attribute of the platform.

Speed

A described attribute of the platform, aiming to transform shipments into growth opportunities.

Support

Always available to assist users.

Transactional emails

Automated emails sent to customers regarding their shipment status.

Cross-selling opportunities (via transactional emails)

Using tracking communications to offer related products or services.

Increased reorder rate

A reported benefit from using transactional emails.

Getting in touch with the customer from the same panel

Enables communication with customers directly from the Qapla' interface.

Getting in touch with the carrier from the same panel

Enables communication with shipping carriers directly from the Qapla' interface.

Clear and precise picture of the shipment

Provides detailed and accurate information about the status and location of a shipment.

Quicker feedback to the customer

Allows for faster responses to customer inquiries regarding shipments.

Immediately solve problems

Enables rapid resolution of issues related to shipments.

Shortened times (for problem resolution)

Reduces the duration required to fix shipping problems.

Immediate and efficient management of shipment information

Quickly access and process data related to shipments.

Avoiding requests for tracking updates to Customer Care

Automated notifications reduce the need for customers to contact support for status updates.

Optimization in terms of order management time (approx. 30%)

Reported efficiency gain in handling orders after implementing Qapla'.

Complete monitoring system

A comprehensive tool for overseeing all shipment activities.

Problem notifications

Alerts generated by the system when an issue with a shipment is detected.

Decreased average shipping time

A reported outcome of using the monitoring and notification system.

Acting promptly in the event of abnormal delivery times

Enables the team to quickly respond when deliveries take longer than expected.

Promptly intercepting problematic shipments

Identifying shipments with issues early in the process.

Improved Delivery Experience

Enhances the overall satisfaction of customers receiving deliveries.

Reduced requests to customer service

Fewer inquiries related to tracking and delivery status.

Customer service can focus on other activities (managing shipments to couriers)

Frees up support staff from basic tracking inquiries.

Simplified management of shipments to couriers (via order viewing platform)

Makes it easier to oversee and handle shipments sent out to carriers.

Integration with major couriers operating in Italy

Connects with leading shipping providers in Italy.

Integration with couriers active abroad

Connects with international shipping providers.

Customers can control their shipment directly from the site

Provides customers with a way to track their package from the eCommerce website.

Consistent communication with customers

Ensures customers receive uniform and branded updates.

Monitor the situation in real time

Observe the status of shipments as they happen.

Better measure the performance of couriers

Evaluate how efficiently and reliably different shipping carriers perform.

Centralize and simplify management of PUDO (Pickup/Drop-off) points

Manage all collection points from a single interface.

Data driven approach

The platform is designed to leverage data for decision-making and strategy.

Personalize communications on tracking

Customize the content and branding of shipment updates.

Real-time informing customers on delivery status

Send immediate updates as the shipment progresses.

Personalizing communications in every aspect (via drag&drop editor)

Use a visual tool to customize the look and content of messages and pages.

Personalizing the tracking page (via drag&drop editor)

Customize the web page where customers track their shipments.

Track shipments on a single platform

Consolidate tracking information from multiple carriers into one view.

Problems immediately signaled to Customer Care

Alerts are sent directly to the support team when issues arise.

Intervening before the customer notices a problem

Proactively address issues before they impact the customer's experience.

Printing carrier labels

Generating shipping labels required by carriers.

Creating and printing labels in 3 clicks

A quick manual process for label generation.

Automated label creation via API

Generating labels automatically through system integration.

Avoiding errors due to manual transcriptions

Eliminating mistakes from typing information manually.

Time saved in order fulfillment

Speeding up the process of preparing and shipping orders.

Simple returns management

Making the process of handling product returns easy.

Manage returns as you want (choose procedure)

Flexibility in setting up the returns workflow.

Approve return requests individually

Manually reviewing and approving each return request.

Propose an automatic return procedure

Offer a streamlined, self-service return process.

Automated returns with pre-established rules (without intervention)

Returns processed automatically based on defined criteria.

Connecting collection points

Integrating with networks of pickup locations.

Offering shipping towards collection points

Providing the option for customers to receive orders at a designated pickup spot.

Centralizing PUDO management

Managing all pickup/drop-off points from one place.

Simplifying PUDO management

Making the administration of collection points easier.

Dedicated API for PUDO management

A specific tool for integrating and managing pickup points programmatically.

Order viewing platform (for managing shipments to couriers)

A part of the interface showing orders ready to be shipped out via carriers.

Unified dashboard/panel for customer and carrier interaction

A single screen to manage communications with both customers and carriers.

Ability to integrate via API

Allows connection with other software systems.

Drag&drop editor (for personalizing communications/tracking page)

A visual tool for easy customization without coding.

WebHook functionality

Allows systems to receive real-time data updates from Qapla'.

Github integration/resources

Implies resources or tools available on Github for developers.

Laravel integration/resources

Implies resources or tools related to the Laravel framework for developers.

Helpdesk/Support Center

A resource for getting help and finding information.

Observatory (Resource)

Likely a source of data, trends, or insights.

Blog/Q'blog

Provides articles and news related to eCommerce and the platform.

Partnership program ("Become a Partner")

An initiative to collaborate with other businesses.

Press & Corporate information

Resources for media and information about the company.

Impact report

A report detailing the platform's effects or performance.

Careers ("Work with us")

Information for potential job applicants.

API (general mention)

Refers to the platform's capability for programmatic integration.

Integrations (general mention)

Refers to the platform's ability to connect with other software.