QFD logo

QFD

by Quavo · Since 2015
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Active1+ countriesCloud
Quick facts
VendorQuavo
Year launched2015
StatusActive
LocationCorporate Office 1201 N. Orange St., Suite #7115, Wilmington, DE 19801-1186, USA
Countries served1+
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About QFD

QFD is a quality function deployment software from Quavo that helps organizations translate customer requirements into technical specifications. It provides tools for customer needs assessment, prioritization, and cross-functional communication so teams can align product development with market demands. QFD allows users to create matrices that link customer voices to design characteristics, facilitating more informed decision-making. The platform supports collaboration across departments to ensure all stakeholders are involved in the product development process. Key capabilities: requirements mapping prioritization matrix cross-functional collaboration reporting tools user feedback integration Best for: product managers and development teams that need to systematically address customer needs in their projects.

QFD by Quavo is a robust Business Process Management (BPM) software specifically designed to address fraud and dispute management needs in financial institutions. With a focus on automating and streamlining the chargeback process, QFD ensures compliance with industry regulations while enhancing operational efficiency. Its cloud-based architecture makes it an attractive choice for modern financial organizations that require agility, scalability, and reliability. By offering features like automated workflows, real-time updates, and seamless integration with digital banking platforms, QFD provides a comprehensive solution tailored to tackle the growing complexities of dispute resolution. The user interface of QFD by Quavo stands out for its simplicity and intuitive design. A clean, organized dashboard serves as the central hub, allowing users to access and manage various features effortlessly. Customizable widgets and drag-and-drop functionalities further enhance usability, making the software adaptable to individual and institutional preferences. The multilingual interface extends accessibility to a global audience, which is crucial in today’s interconnected financial ecosystem. The learning curve is minimal for experienced professionals, though first-time users may need some orientation to unlock the platform’s full potential.

Pros & Cons

What users like
  • +Cloud-based automated fraud and dispute management
  • +Supports all transaction types
  • +Facilitates cross-departmental communication
  • +Integrates with various banking platforms
  • +Automates workflows and compliance processes
What users flag
  • Steep learning curve for new users, requiring additional training or onboarding
  • Limited flexibility and customization options, leading to difficulty in adapting the software to unique business processes Prone to errors and bugs, resulting in potential data inaccuracies and reliability issues
  • Lack of integration with other software systems, causing inefficiencies in data sharing and workflow management

Features

Key features

1. Intuitive Platform
Streamlined workflows, easy-to-use interface.
2. Cloud-Based Solution
Accessible from anywhere, reliable and scalable.
3. End-to-End Processing
Supports both claim intake and processing.
4. Robust Integrations
Seamlessly integrates with core banking systems, Verifi, Ethoca, VROL, Mastercom, and more.
5. Automation
Automates recovery workflows, reduces manual work, and improves efficiency.
6. Compliance
Ensures compliance with regulatory requirements and Association rules.
7. Enhanced Customer Experience
Self-service features, real-time updates, and improved communication.
8. Reduced Losses
Automated recovery workflow, high-quality chargeback submissions, and minimized losses.
9. Increased Operational Efficiency
Reduced AHT, fewer callbacks, and streamlined workflows.
10. Scalability
Grows with your business needs, without disrupting processes or requiring additional IT resources.

Additional features

1. Claim Intake
Full-channel support for call centers, branch offices, online, and mobile banking.
2. Case Management
Create and manage cases, track status, and assign tasks.
3. Document Management
Store and access all relevant documents.
4. Reporting
Customizable reports to track performance and identify trends.
5. Analytics
Advanced analytics to gain insights into chargeback data.
6. Automated Recovery Workflows
Automates recovery work for disputed transactions.
7. Automated Case Creation
Automatically creates cases in Association platforms.
8. Automated Merchant Response Processing
Automatically processes merchant responses.
9. Automated Association Case Updates
Automatically updates Association cases.
10. Automated Write-Off and Denial Decisions
Automatically makes write-off and denial decisions.
11. Core Banking System Integration
Integrates with your core banking system to streamline data exchange.
12. Verifi and Ethoca Integration
Integrates with Verifi and Ethoca to automate fraud prevention and chargeback mitigation.
13. VROL and Mastercom Integration
Integrates with VROL and Mastercom to access real-time information on disputed transactions.
14. Self-Service Portal
Accountholders can submit and track claims online.
15. Mobile App
Accountholders can submit and track claims on their mobile devices.
16. Email Notifications
Receive email notifications for important updates.
17. Security
Robust security measures to protect sensitive data.
18. Support
Dedicated support team to assist with any questions or issues.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
1
Interface languages
10
Billing currencies

Available in

North America.

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR

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