About Queue Mobile
A virtual queue management and appointment scheduling platform that helps businesses reduce wait times and streamline customer flow. Features include SMS notifications, digital check-in kiosks, and real-time queue tracking for various industries.
QueueMobile is a versatile customer journey management platform designed to eliminate physical waiting lines through virtual queuing and appointment scheduling. It serves a wide range of sectors, including government offices, healthcare clinics, and retail businesses, by providing a digital front door that manages the customer experience from pre-arrival to service completion. The platform is notable for its device-agnostic approach, allowing customers to join queues via mobile web without needing to download a dedicated app. Key capabilities include AI-driven wait time predictions, automated SMS notifications, and a flexible check-in system that supports both QR codes and manual entry. For administrators, the platform offers operational insights and a REST API for integration with existing enterprise software. While the system is highly configurable, its primary strength lies in its ability to improve throughput and reduce the friction associated with traditional waiting rooms.
Pros & Cons
- Customers can join queues and track progress remotely without downloading an app.
- Supports contactless check-in via QR codes to streamline arrival processes.
- Provides two-way communication between staff and customers to manage expectations.
- Highly flexible hardware support works with existing displays and kiosks.
- Pricing is not publicly listed, requiring contact with sales for custom quotes.
- Advanced features may require integration efforts for businesses with complex legacy systems.
Features
Key features
Provides a customizable portal for customers to join queues and select services remotely.
Enables contactless check-in via QR codes to reduce manual processing.
Sends automated SMS updates to customers regarding their queue position and wait time.
Allows staff and customers to exchange messages without losing queue position.
Offers a REST API to connect the queue engine with existing business tools and platforms.
Additional features
Uses AI-powered estimates to inform customers when to arrive.
Supports custom fonts, colors, and background images for the customer portal.
Compatible with existing display boards, kiosks, and tablets.
Provides data on transaction times and staff performance.
Manages customer throughput to maintain safe spacing.
Integrates online booking with the virtual queue system.
Tailored solutions for government, healthcare, retail, and education.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Queue Mobile
A virtual queue management and appointment scheduling platform that helps businesses reduce wait times and streamline customer flow. Features include SMS notifications, digital check-in kiosks, and real-time queue tracking for various industries.
Queue Mobile Details
Queue Mobile's In-App Market Place
Does Queue Mobile have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
10
Mini Apps
1. Queue Mobile Check-In: Allow patients to check-in for appointments using their mobile devices
reducing wait times and improving efficiency.
2. Queue Mobile Appointment Reminders: Send automated reminders to patients about upcoming appointments
helping reduce no-show rates and improve overall patient satisfaction.
3. Queue Mobile Secure Messaging: Enable secure communication between patients and healthcare providers
allowing for easy sharing of information and enhancing patient care.
4. Queue Mobile Telemedicine Integration: Integrate telemedicine services into the Queue Mobile platform
allowing for virtual consultations and remote patient monitoring.
5. Queue Mobile Patient Feedback: Collect feedback from patients about their experiences with the healthcare provider
helping identify areas for improvement and enhance patient satisfaction.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥), HKD (HK$), SGD (S$), KRW (₩), INR (₹), BRL (R$), RUB (₽)
Pros & Cons
- Customers can join queues and track progress remotely without downloading an app.
- Supports contactless check-in via QR codes to streamline arrival processes.
- Provides two-way communication between staff and customers to manage expectations.
- Highly flexible hardware support works with existing displays and kiosks.
- Pricing is not publicly listed, requiring contact with sales for custom quotes.
- Advanced features may require integration efforts for businesses with complex legacy systems.
Queue Mobile's Support Options
Email Address
support@queuemobile.comContact
1-800-123-4567Documentation
https://docs.queuemobile.comCommunity Forums
https://community.queuemobile.comQueue Mobile's Alternatives
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