QwickServe logo

QwickServe

by Petrosoft · Since 2002
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Active1+ countriesCloud
Quick facts
VendorPetrosoft
Year launched2002
StatusActive
Location290 Bilmar Drive, Pittsburgh, PA 15205
Countries served1+
Languages11
Integrations21+
Free tierN/A
Free trialN/A
Contact salesN/A

About QwickServe

QwickServe is a point-of-sale software platform from Petrosoft that provides order management and payment processing functionality. It includes features such as inventory management, customer loyalty programs, and sales reporting so businesses can improve their operational efficiency. This software is designed for convenience stores and quick-service restaurants to manage transactions and track sales trends effectively. QwickServe helps to simplify daily operations and provides users with insights into customer preferences and inventory status. Key capabilities: inventory tracking sales analytics customer management reporting tools mobile ordering Best for: retail operators that need a reliable solution for handling sales and customer interactions.

Petrosoft’s QwickServe is a comprehensive self-ordering kiosk system designed for made-to-order food establishments, providing a seamless integration of hardware and software to enhance both customer experience and operational efficiency. The system consists of a touchscreen Self-Service Order Terminal, a Kitchen Display Unit, and an optional customer-facing mobile app, enabling patrons to view, customize, and pay for menu items while allowing staff to manage inventory, recipe costs, and order flow effortlessly. By streamlining ordering, preparation, and payment processes, QwickServe significantly reduces wait times and food preparation delays, leading to improved service and higher customer satisfaction. The software supports custom menu creation, real-time updates to menu items, and unlimited promotions, allowing businesses to adapt to inventory changes and seasonal offerings without the need for additional hardware or reprints. Integration with existing payment processors ensures smooth transactions, while the touchscreen interface and intuitive mobile app encourage repeat usage. Businesses benefit from enhanced reporting and analytics, including insights through Google Analytics, which helps optimize menu offerings, monitor sales trends, and increase average ticket size.

Pros & Cons

Pros
  • Helps reduce customer wait times because the self-order kiosks allow people to place their orders quickly without relying on staff.
  • Improves order accuracy since customers select and customize their meals themselves, minimizing miscommunication with staff.
  • Streamlines kitchen workflow because the kitchen display unit shows clear, real-time order queues and preparation instructions.
  • Increases average ticket size through built-in upsell prompts and customizable add-on options that customers naturally engage with.
  • Enhances customer convenience by offering curbside, mobile, and in-store contactless ordering options.
Cons
  • May reduce personal interaction for customers who prefer human service over automated kiosks.
  • Depends on consistent menu data entry and updates, so businesses must dedicate time to maintaining accurate information.
  • Can face bottlenecks during peak hours if the number of kiosks is too low for customer volume.
  • Needs occasional hardware maintenance or replacements, especially in high-traffic environments.

Features

Key features

Self-Order Kiosk System – Enables customers to view, select, customize, and pay for menu items on a touchscreen terminal, improving efficiency and reducing wait times.
Order Manager Display – Allows staff to manage orders, track preparation status, and monitor payment completion in real time.
Customer-Facing Mobile App – Offers mobile and curbside ordering, including optional white-label branding for location-specific customization.
Made-to-Order Menu Customization – Create and edit menus using customizable templates or build from scratch, including images, add-ons, and inventory-linked availability.
Payment Processing Integration – Works with existing card processors, eliminating the need for additional hardware.
Touchscreen Interface – Easy-to-use interface for customers to place orders, increasing repeat usage and customer satisfaction.
Contactless Ordering – Supports curbside pickup, in-store touchless orders, and contactless transactions for safer operations.

Additional features

Kitchen Display Unit (KDS) – Streamlines kitchen operations by queuing orders, providing recipe instructions, and tracking preparation times.
Order Queue Management – Ensures efficient handling of orders in high-volume environments.
Inventory and Recipe Cost Tracking – Monitors ingredient usage, reduces waste, and manages recipe costs efficiently.
Sales and Performance Insights – Generates reports and integrates with Google Analytics for real-time insights on sales and operational performance.
Promotions and Upsells – Add-ons and customizable promotions can be applied to menus to increase average ticket size.
Brand Customization – Fully brandable customer app and kiosk interface to maintain consistent brand experience.
Waste Reduction & Spoilage Management – Optimizes inventory usage to reduce food waste.
Revenue & Profit Enhancement – Features designed to increase average ticket size and overall revenue.
Seamless Integration with SmartPOS – Connects kiosks to POS terminals for synchronized payment and order management.
Efficiency Gains – Reduces waiting and preparation times by automating the order flow between customer, kitchen, and management terminals.
Scalable Across Locations – Suitable for single-location or multi-location foodservice operations.

Pricing

Free trial
Free version
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Countries & Languages

1
Countries served
11
Interface languages
10
Billing currencies

Available in

All Countries.

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchSwedishDanishNorwegianFinnish

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇳🇿NZD🇸🇬SGD🇭🇰HKD

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