Rakuten SixthSense Incident Management

Rakuten SixthSense Incident Management is a platform designed to help reliability engineers and operations teams detect, manage, and resolve incidents more effectively in complex systems. It focuses on giving teams clear visibility into disruptions by consolidating signals from monitoring tools, logs, and performance data so they can quickly understand what’s going wrong. Instead of scattered alerts and fragmented workflows, SixthSense provides a unified incident view that shows status, timelines, and actions in progress, helping teams stay aligned when pressure is high. It also supports automation for alert correlation and noise reduction, which means noisy or repetitive alerts are grouped together and only meaningful issues surface for investigation. Built-in collaboration features make it easier for responders to communicate, assign tasks, and document decisions in real time, while integrations with common DevOps and communication tools help teams connect incident information with the rest of their stack. After incidents are resolved, SixthSense supports structured post-incident reviews and reporting so organisations can analyse root causes, share lessons learned, and improve future resilience.