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Rakuten SixthSense Incident Management

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About Rakuten SixthSense Incident Management

Rakuten SixthSense Incident Management is a software platform from Rakuten designed to help organizations manage their workflows more effectively.

Rakuten SixthSense Incident Management Details

Vendor
Rakuten
Year Launched
2016
Location
Rakuten Crimson House Bengaluru, Bagamane Pallavi Tower #20, 1st Cross , S.R Nagar,Raja Ram Mohan Roy Road, Bengaluru, Karnataka 560027, IN
Deployment
cloud, on premise, windows
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Japanese, Spanish, French, German, Italian, Dutch
Users
Business Analysts, IT Administrators, Customer Support Representatives, Operations Managers
Industries Served
Healthcare, Education, Finance, Retail, Technology, Manufacturing, Hospitality.
Tags
Incident Management, Early Detection, Alerting, Triage, Collaboration, Root Cause Assistance, Playbooks, Reporting, Observability Integration, Runbooks, Incident Lifecycle.

Rakuten SixthSense Incident Management's In-App Market Place

Does Rakuten SixthSense Incident Management have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€)

Pros & Cons

  • Automatically assigns incidents to the appropriate teams for faster resolution
  • Offers detailed analytics and reporting on incident trends and root causes
  • Integrates with other tools and platforms for seamless incident management
  • Improves communication and collaboration among team members during incidents
  • Helps detect issues early so teams can act before customers experience impact.
  • Setup and integration with diverse toolchains may require planning and technical effort.
  • Teams may need onboarding and configuration for playbooks and workflows.
  • Effectiveness depends on the quality of monitoring and observability data.
  • Smaller or less complex environments may find the full suite more than needed.

Rakuten SixthSense Incident Management's Support Options

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