About RangerMSP
RangerMSP is a PSA software platform from TimeKeeping Systems designed for business automation tailored to IT professionals. It provides features such as a feature tour, documentation support, and a dedicated support forum so users can easily access necessary resources. The software is noted for its simplicity and intuitive interface, allowing for quick installation and minimal training. Users can get up and running in just minutes while retaining ownership of their data and accessing the platform from anywhere. Key capabilities: feature tour documentation support support forum data ownership remote access Best for: IT professionals that need effective business automation solutions.
RangerMSP is a powerful, yet affordable, Professional Services Automation (PSA) solution specifically designed for the needs of small to mid-sized IT Service Providers and MSPs. Its core value lies in its integrated workflow that expertly combines CRM, robust ticketing, and high-automation billing features into one intuitive platform. A significant differentiating factor is its flexible deployment model (Cloud or On-Premise) and the vendor's commitment to giving customers full ownership and direct access to their data. With strong, native integrations to popular RMM and accounting systems (QuickBooks, Xero), RangerMSP is an ideal choice for IT businesses that need a comprehensive, reliable, and affordable system to centralize operations, maximize billable time, and maintain full control over their business data.
Pros & Cons
- +Excels in generating accurate invoices by tracking complex contracts and custom pricing rules
- +Automates ticket creation and synchronizes customer asset data, driving efficiency.
- +Allows businesses to retain full control and direct access to their database via SQL.
- +Great and responsive customer support
- −The lack of mobile app presents a less intuitive or slower experience for technicians in the field
- −The On-Premise deployment places the entire maintenance, security, and hardware burden on the customer's IT team
- −A steep learning curve to setup completely
Features
Key features
- Flexible Deployment & Data Ownership
- Offers the choice of On-Premise or Cloud hosting, and grants the customer full ownership and direct database access (via SQL Database) to their data for external reporting.
- Integrated PSA Workflow
- Combines essential functions (CRM, Ticketing, Scheduling, Billing) into a single solution, streamlining the entire workflow from initial service request to final invoice creation.
- Deep Billing Automation
- Maximizes billing efficiency by automatically tracking various contracts (MSP recurring, block-of-time, all-you-can-eat), custom pricing rules, and capturing all billable time and materials from any location.
- Comprehensive Asset & IT Doc Management
- Centralizes configuration management, tracking customer assets, hardware, software, licenses, subscriptions, and passwords in one secure location.
- RMM/MSP System Integration
- Seamlessly integrates with leading Remote Monitoring and Management (RMM) systems (like Kaseya, N-able, Continuum) to automate ticket creation and synchronize asset information.
Additional features
- CRM (Customer Relationship Management)
- Manages a central database of accounts, contacts, leads, and sales opportunities to personalize service and grow the business.
- Service Ticket Management
- Efficiently tracks all incoming incidents, manages ticket queues, and links tickets to specific customer assets and contracts.
- Dispatcher and Scheduling
- Provides tools to optimize technician schedules, dispatch tickets to the right person, and manage appointments and tasks.
- Billing & Contracts
- Creates and manages complex service contracts, tracks time/materials, and applies custom pricing for simplified, accurate invoicing.
- Employee & Customer Web Portals
- Provides a branded, accessible interface for employees to manage tickets remotely and for customers to log new tickets and check status 24/7.
- Time & Expense Tracking
- Allows technicians to capture billable time (with a timer feature) and expenses from any location, ensuring maximum revenue capture.
- Document Management
- Eliminates paperwork by storing all document types (MS-Word, Excel, emails, scanned documents) and histories within the system.
- Sales Opportunity Tracking
- Tools to manage the sales pipeline, track leads, and generate quotes to help grow the business.
Pricing
Monthly plans
Solo
USD 49.95
Business
USD 99.95
Enterprise
USD 149.95
Countries & Languages
Interface languages
Billing currencies
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About RangerMSP
RangerMSP is a PSA software platform from TimeKeeping Systems designed for business automation tailored to IT professionals. It provides features such as a feature tour, documentation support, and a dedicated support forum so users can easily access necessary resources. The software is noted for its simplicity and intuitive interface, allowing for quick installation and minimal training. Users can get up and running in just minutes while retaining ownership of their data and accessing the platform from anywhere. Key capabilities: feature tour documentation support support forum data ownership remote access Best for: IT professionals that need effective business automation solutions.
RangerMSP Details
RangerMSP's In-App Market Place
Does RangerMSP have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Solo
USD 49.95
Business
USD 99.95
Enterprise
USD 149.95
Accepted Payment Currencies
USD ($)
Pros & Cons
- Excels in generating accurate invoices by tracking complex contracts and custom pricing rules
- Automates ticket creation and synchronizes customer asset data, driving efficiency.
- Allows businesses to retain full control and direct access to their database via SQL.
- Great and responsive customer support
- The lack of mobile app presents a less intuitive or slower experience for technicians in the field
- The On-Premise deployment places the entire maintenance, security, and hardware burden on the customer's IT team
- A steep learning curve to setup completely
RangerMSP's Support Options
Email Address
support@rangermsp.comDocumentation
https://www.rangermsp.com/wiki/Community Forums
https://www.rangermsp.com/forum/RangerMSP's Alternatives
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