About Reality Check Customer Satisfaction Surveys
A managed service for creating and deploying customer satisfaction surveys. Reality Check works with businesses to design custom surveys, which are then hosted on their portal and can be accessed by customers via links or QR codes.
Reality Check offers a Customer Satisfaction Survey service designed to provide businesses with direct feedback from their customers. This is a managed service, not a self-serve software product. The company collaborates with clients to create and host custom surveys on its online portal. Customers access these surveys through QR codes or links, often provided on receipts. The service includes a client dashboard for real-time access to results, summary reports, and trend analysis. A key aspect is its ability to integrate with Reality Check's mystery shopping data, offering a more comprehensive view of company performance. The service is aimed at industries like retail, grocery, restaurants, casinos, and property management. As it is a service, there is no public pricing, free trial, or downloadable software.
Pros & Cons
- Provides a direct line of communication for customer feedback.
- Integrates survey data with mystery shopping results for deeper insights.
- Offers real-time access to results via a client dashboard.
- Helps mitigate public complaints by offering a private feedback channel.
- This is a managed service, not a self-serve software product for users to build their own surveys.
- Pricing and plan details are not publicly available and require direct contact.
- The service is focused on specific industries like retail, restaurants, and property management.
Features
Key features
Reality Check works with clients to create a custom survey hosted on their online portal.
Provides real-time access to survey results through a customized online dashboard.
Delivers summary and trend reports based on collected customer feedback.
Allows for side-by-side data comparison with mystery shopping program results.
Customers can be prompted to access surveys via custom links or QR codes on receipts and other materials.
Additional features
Provides a channel for customers to communicate issues directly, as an alternative to social media.
Enables managers to immediately respond to customer issues and solve problems.
Automatically captures, documents, and tracks all survey responses.
Can be used to promote return visits by offering coupons, specials, or event promotions.
Pricing
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Available in
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About Reality Check Customer Satisfaction Surveys
A managed service for creating and deploying customer satisfaction surveys. Reality Check works with businesses to design custom surveys, which are then hosted on their portal and can be accessed by customers via links or QR codes.
Reality Check Customer Satisfaction Surveys Details
Reality Check Customer Satisfaction Surveys's In-App Market Place
Does Reality Check Customer Satisfaction Surveys have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- Provides a direct line of communication for customer feedback.
- Integrates survey data with mystery shopping results for deeper insights.
- Offers real-time access to results via a client dashboard.
- Helps mitigate public complaints by offering a private feedback channel.
- This is a managed service, not a self-serve software product for users to build their own surveys.
- Pricing and plan details are not publicly available and require direct contact.
- The service is focused on specific industries like retail, restaurants, and property management.
Reality Check Customer Satisfaction Surveys's Support Options
Contact
1-800-550-4469Reality Check Customer Satisfaction Surveys's Alternatives
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