About RemOnline
RemOnline is a computer repair shop software from RemOnline that helps manage repairs, parts, payments, and more in one platform. It includes features such as repair ticketing, workflow management, and payment processing so that repair shops can improve their operations. This software is designed for computer repair shops of any size, providing an all-in-one solution to simplify daily tasks and improve efficiency. Additionally, it allows businesses to try it free, making it accessible for small businesses and service-oriented enterprises. Key capabilities: repair ticketing workflow management payment processing parts management reporting tools Best for: computer repair shops that need to manage repairs and simplify operations effectively.
RemOnline is a powerful cloud-based solution tailored for computer repair businesses, offering a seamless experience that enhances operational efficiency. Designed to meet the needs of both in-store and on-site repair services, it provides an all-encompassing management tool that streamlines daily operations, boosts productivity, and simplifies business processes. The software covers a wide range of functions, including detailed work order tracking, mobile repair capabilities, inventory and sales management, financial monitoring, and advanced reporting tools. These features make RemOnline an essential asset for computer repair shops looking to improve their workflow and customer service. One of the standout aspects of RemOnline is its intuitive and modern user interface. The dashboard is well-organized, giving users quick access to vital metrics and essential functions. Navigation is smooth, with clearly labeled menus and icons that reduce the learning curve for new users. The platform's responsiveness ensures a consistent experience across various devices, making it ideal for technicians working both in-store and in the field.
Pros & Cons
- +Workflow Management: Provides the ability to move work through different status markers, aiding in managing large volumes of tasks.
- +Customer Notifications: The app allows for simple customer notifications, keeping clients informed.
- +All-in-One Package: It does everything and is easy to use, with the ability to edit multiple sections to suit different business needs.
- +Fast Support: Users have praised the fast support and ease of use on both computer and mobile platforms.
- +Great for Small Businesses: Ideal for small businesses, providing comprehensive features for daily operations.
- −Expensive Features: Some features are only available in higher-priced plans, which may be a concern for budget-conscious users.
- −Slow Performance: At times, the software can be slow, particularly when downloading photos or documents.
- −Poor Analytics: The reporting functionality is lacking, making it difficult to export data and use tools like PowerBI.
- −Manual Payment Process: Users have to manually pay monthly, which could benefit from a direct debit option.
Features
Key features
- Computer Fixing Job Management
- Control work order processing, estimate job costs, create workflows, manage customer contacts and device history.
- Mobile Repair Management
- Mobile app for work orders, on-site invoicing, secure payments via Stripe, field technician scheduling.
- Combined Sales and Services
- Digital warehouse management, stock level tracking, bin locations, serial accounting, marketplace integration.
- Shortened Turnaround Time
- Automation of service center, public forms for estimate acceptance and payments, IMEI lookup integration, automatic cost calculation.
- Computer Fixing Store Finances
- Payment and cashbox management, financial reporting, automated sales tax calculation, Xero integration.
- Computer Shop Management System
- 200+ integrations, VoIP integration, SMS gateway integration, instant messaging (WhatsApp) integration, workforce management.
- PC Repair Business Growth
- Data reporting, KPI visualization, boss mobile app for remote performance monitoring.
- Automation and Support
- Free support, preset account templates, data security, quickstart setup.
Additional features
- Work Order Management
- Status time limits, job cost estimation, offer conversion, individual workflows, customer contact management, device repair history, overdue ticket alerts, location-based prices, device service history.
- Mobile Repair
- Mobile work order app, on-site payments, on-my-way alerts, customer feedback collection, work order scheduler.
- Inventory Management
- Digital warehouses, spare parts tracking, minimum stock level setting, bin locations, serial accounting, product addition to estimates, stock transfer control.
- Sales Management
- Marketplace integration, assortment analysis, offline/online sales synchronization, fast-selling product identification.
- Automation
- Estimate acceptance forms, payment forms, IMEI lookup integration, automatic cost calculation, service/goods/fault directories, payer specification, Facebook Messenger/Instagram Direct integration, automatic parts deduction, automated payroll.
- Financial Management
- Payment and cashbox management, refund processing, cash flow tracking, profit analysis, payroll calculation, sales tax automation, tax exemption, Xero integration.
- Integrations
- 200+ integrations, VoIP integration, SMS gateway integration, WhatsApp integration, Zapier integration.
- Workforce Management
- Activity log, access restriction configuration, automated payroll, work schedule calendar.
- Reporting and Analytics
- Financial reports, work order reports, inventory reports, campaign analysis, employee efficiency reports, workflow efficiency reports, KPI visualization, boss mobile app.
- Support and Setup
- Free support, personal onboarding assistance, preset account templates, daily backups, quickstart setup.
- Customer Management
- Customer database, customer communication tracking.
- Marketing
- Campaign analysis tools.
- App Functionality
- RemOnline app, RemOnline dashboard app.
- Security
- Two factor authentication, data security.
Pricing
Monthly plans
Business
EUR 29
Business
EUR 69
Enterprise
EUR 99
Countries & Languages
Interface languages
Billing currencies
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About RemOnline
RemOnline is a computer repair shop software from RemOnline that helps manage repairs, parts, payments, and more in one platform. It includes features such as repair ticketing, workflow management, and payment processing so that repair shops can improve their operations. This software is designed for computer repair shops of any size, providing an all-in-one solution to simplify daily tasks and improve efficiency. Additionally, it allows businesses to try it free, making it accessible for small businesses and service-oriented enterprises. Key capabilities: repair ticketing workflow management payment processing parts management reporting tools Best for: computer repair shops that need to manage repairs and simplify operations effectively.
RemOnline Details
RemOnline's In-App Market Place
Does RemOnline have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Business
EUR 29
Business
EUR 69
Enterprise
EUR 99
Accepted Payment Currencies
Eur (€)
Pros & Cons
- Workflow Management: Provides the ability to move work through different status markers, aiding in managing large volumes of tasks.
- Customer Notifications: The app allows for simple customer notifications, keeping clients informed.
- All-in-One Package: It does everything and is easy to use, with the ability to edit multiple sections to suit different business needs.
- Fast Support: Users have praised the fast support and ease of use on both computer and mobile platforms.
- Great for Small Businesses: Ideal for small businesses, providing comprehensive features for daily operations.
- Expensive Features: Some features are only available in higher-priced plans, which may be a concern for budget-conscious users.
- Slow Performance: At times, the software can be slow, particularly when downloading photos or documents.
- Poor Analytics: The reporting functionality is lacking, making it difficult to export data and use tools like PowerBI.
- Manual Payment Process: Users have to manually pay monthly, which could benefit from a direct debit option.
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