Request Manager logo

Request Manager

0(0 reviews)
Software Status:Active

About Request Manager

Request Manager is a request management software from MyGov that helps organizations manage service requests efficiently. It combines features like request tracking, automated notifications, and reporting tools so users can simplify their operations. The software ensures that all service requests are logged and monitored, providing visibility into request statuses and response times. With Request Manager, organizations can improve accountability and ensure timely responses to user inquiries. Key capabilities: request tracking automated notifications reporting tools user management dashboard analytics Best for: government agencies and organizations that need to manage service requests effectively.

Request Manager Details

Vendor
MyGov
Year Launched
2002
Location
Norman, Oklahoma
Deployment
cloud
Training Options
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Public Relations Professionals in Government, Code Enforcement Officers, Public Works Personnel, City/County Government Administrators, Government Customer Service Representatives, Municipal IT Managers, Permit and Licensing Officials, Civic Engagement Coordinators, Government Help Desk Agents, Urban Planning Staff
Industries Served
Local Government, State Government, Municipal Services, Public Administration, Code Enforcement, Public Works and Infrastructure, Civic Planning and Development, Emergency Management, Environmental Services, Transportation and Urban Services
Tags
Customer Service, Request Manager

Request Manager's In-App Market Place

Does Request Manager have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), BRL (R$), RUB (₽), CHF (CHF), SEK (kr), NZD ($), MXN ($), SGD ($), HKD ($), NOK (kr), KRW (₩), TRY (₺), ZAR (R)

Pros & Cons

  • Automated Request Management: Efficiently routes public and staff requests, reducing manual workload.
  • Comprehensive Integration: Fully integrated with code enforcement, work orders, and a public portal.
  • Customizable Workflows: Allows organizations to tailor request handling to their needs.
  • Fast Support Response: Average ticket response time of under four minutes.
  • Easy Web & Mobile Access: Supports online and mobile requests for convenience.
  • Strong Community Engagement: Encourages collaboration between agencies and citizens.
  • Data Import & System Compatibility: Provides built-in tools for importing old data.
  • Training & Learning Support: Offers MyGovU for online training and continuous learning.
  • Initial Setup Complexity: Integration may require customization, which can take time.
  • Tablet Requirement for Field Work: A good tablet with a camera and internet access is needed for mobility.
  • Limited Pricing Transparency: Cost details require a formal request.
  • Dependency on Internet Accessibility: Performance depends on stable online connectivity.

Request Manager's Support Options

Email Address

sales@mygov.us

Contact

(866) 332-4558

Request Manager's Alternatives