About Request Manager
Request Manager is a request management software from MyGov that helps organizations manage service requests efficiently. It combines features like request tracking, automated notifications, and reporting tools so users can simplify their operations. The software ensures that all service requests are logged and monitored, providing visibility into request statuses and response times. With Request Manager, organizations can improve accountability and ensure timely responses to user inquiries. Key capabilities: request tracking automated notifications reporting tools user management dashboard analytics Best for: government agencies and organizations that need to manage service requests effectively.
Request Manager by MyGov is a purpose-built customer service software tailored specifically for government agencies and public-sector organizations seeking to streamline how they handle citizen inquiries. Unlike general help desk tools, Request Manager focuses heavily on automation and integration within the MyGov suite, making it highly effective for managing everything from pothole reports to FOIA requests. Its most notable feature is its automation—requests are not only routed instantly to the appropriate staff but are also escalated automatically if they remain unresolved beyond the agency’s predefined response time. This intelligent workflow system ensures accountability and timeliness in public service delivery, addressing a core need in civic administration. A key component of Request Manager is the public-facing portal that allows citizens to submit requests through both web and mobile platforms. This portal is intuitive, well-integrated, and accessible to the average citizen, making it easier for agencies to gather and manage public concerns without relying heavily on manual data entry.
Pros & Cons
- +Automated Request Management: Efficiently routes public and staff requests, reducing manual workload.
- +Comprehensive Integration: Fully integrated with code enforcement, work orders, and a public portal.
- +Customizable Workflows: Allows organizations to tailor request handling to their needs.
- +Fast Support Response: Average ticket response time of under four minutes.
- +Easy Web & Mobile Access: Supports online and mobile requests for convenience.
- +Strong Community Engagement: Encourages collaboration between agencies and citizens.
- +Data Import & System Compatibility: Provides built-in tools for importing old data.
- +Training & Learning Support: Offers MyGovU for online training and continuous learning.
- −Initial Setup Complexity: Integration may require customization, which can take time.
- −Tablet Requirement for Field Work: A good tablet with a camera and internet access is needed for mobility.
- −Limited Pricing Transparency: Cost details require a formal request.
- −Dependency on Internet Accessibility: Performance depends on stable online connectivity.
Features
Key features
- Automated Request Routing & Escalation
- Automatically directs requests to the right staff and escalates them based on predefined time limits, ensuring timely responses.
- Integrated Public Portal & Online/Mobile Requests
- Provides an easy-to-use online and mobile portal for citizens to submit various request types, improving accessibility and reducing administrative burden.
- Seamless Integration with Code Enforcement & Work Orders
- Automatically updates requests from related code enforcement cases and work orders, providing real-time status to both staff and requesters.
- Comprehensive Activity View by Address
- Offers a full view of all requests and activities associated with a specific address, centralizing information for context and history.
- Load Balancing by Workload
- Distributes incoming requests efficiently among staff based on their current workload, preventing bottlenecks and optimizing productivity.
- Built-in Knowledge Manager & Common Reply Selections
- Enables staff to quickly access and use pre-written common responses, speeding up communication and ensuring consistency.
Additional features
- Automated Request Routing
- Automatically sends requests to the appropriate users.
- Instant Notifications
- Assigned users receive immediate alerts for new requests and those exceeding time limits.
- Auto-Escalation
- Requests automatically escalate based on defined response time settings.
- Dashboard
- Provides an overview of request status and performance.
- Auto-Reminders
- Sends automatic reminders for pending tasks or overdue requests.
- Online Requests
- Allows citizens to submit requests via a web portal.
- Mobile Requests
- Enables citizens to submit requests using mobile devices.
- Load Balancing by Workload
- Distributes requests among staff based on their capacity.
- Auto-Assignment
- Automatically assigns requests to specific staff or teams.
- Auto-Updates from Code Enforcement
- Automatically updates requests as related code enforcement cases progress.
- Auto-Updates from Work Orders
- Automatically updates requests as related work orders are completed.
- Easy Web Integration
- Simple to integrate the request portal into an agency's existing website.
- Full Activity View by Address
- Shows all related activities and requests linked to a specific address.
- Common Reply Selections
- Provides pre-written responses for common inquiries.
- Report Manager
- Allows generating and managing various reports.
- Subscription Controls (Reports)
- Enables users to subscribe to specific reports for regular updates.
- Fully Integrated into Code Enforcement
- Seamlessly connects with the MyGov Code Enforcement module.
- Fully Integrated into Work Orders
- Seamlessly connects with the MyGov Work Orders module.
- Fully Integrated Knowledge Manager
- Includes a built-in tool for storing and accessing common replies and information.
- Fully Integrated Public Portal
- Offers a comprehensive, integrated self-service portal for citizens.
- Built-in Import Tool (for Requests)
- Allows importing old request data into the system.
- Built-in Import Tools (for Related Data)
- Includes tools for importing locations, owners, and contacts.
- Supports FOIA Requests
- Specifically mentioned as a trackable request type.
- Supports Noise Complaints
- Specifically mentioned as a trackable request type.
- Supports Illegal Dumping
- Specifically mentioned as a trackable request type.
- Supports Pothole Reports
- Specifically mentioned as a trackable request type.
- Supports Fallen Trees Reports
- Specifically mentioned as a trackable request type.
- Supports Park Maintenance Requests
- Specifically mentioned as a trackable request type.
- Supports Illegal Occupation Reports
- Specifically mentioned as a trackable request type.
- Supports Building Violations
- Specifically mentioned as a trackable request type.
- Supports Tall Grass Complaints
- Specifically mentioned as a trackable request type.
- Supports Traffic Lights Issues
- Specifically mentioned as a trackable request type.
- Supports Trash Pickup Requests
- Specifically mentioned as a trackable request type.
- Supports Junk Vehicle Complaints
- Specifically mentioned as a trackable request type.
- MyGovU
- An online video learning platform for training.
- Support Ticket System
- All support questions are handled via support tickets for an audit trail.
- Call Support
- Users can call for support, which converts to a support ticket.
- Runs on Any Device with Internet & Browser
- Minimal system requirements for users.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Request Manager
Request Manager is a request management software from MyGov that helps organizations manage service requests efficiently. It combines features like request tracking, automated notifications, and reporting tools so users can simplify their operations. The software ensures that all service requests are logged and monitored, providing visibility into request statuses and response times. With Request Manager, organizations can improve accountability and ensure timely responses to user inquiries. Key capabilities: request tracking automated notifications reporting tools user management dashboard analytics Best for: government agencies and organizations that need to manage service requests effectively.
Request Manager Details
Request Manager's In-App Market Place
Does Request Manager have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), BRL (R$), RUB (₽), CHF (CHF), SEK (kr), NZD ($), MXN ($), SGD ($), HKD ($), NOK (kr), KRW (₩), TRY (₺), ZAR (R)
Pros & Cons
- Automated Request Management: Efficiently routes public and staff requests, reducing manual workload.
- Comprehensive Integration: Fully integrated with code enforcement, work orders, and a public portal.
- Customizable Workflows: Allows organizations to tailor request handling to their needs.
- Fast Support Response: Average ticket response time of under four minutes.
- Easy Web & Mobile Access: Supports online and mobile requests for convenience.
- Strong Community Engagement: Encourages collaboration between agencies and citizens.
- Data Import & System Compatibility: Provides built-in tools for importing old data.
- Training & Learning Support: Offers MyGovU for online training and continuous learning.
- Initial Setup Complexity: Integration may require customization, which can take time.
- Tablet Requirement for Field Work: A good tablet with a camera and internet access is needed for mobility.
- Limited Pricing Transparency: Cost details require a formal request.
- Dependency on Internet Accessibility: Performance depends on stable online connectivity.
Request Manager's Support Options
Email Address
sales@mygov.usContact
(866) 332-4558Request Manager's Alternatives
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