About Resco Field Service
Resco Field Service is a mobile platform from Resco that supports field service operations. It provides offline work capabilities, fast data synchronization, and capable tools for frontline workers so that organizations can maintain productivity even in remote locations. Designed for compatibility with Microsoft Dynamics 365 and Salesforce, Resco Field Service caters to over 800 enterprise and corporate clients. The software allows users to access critical information and perform tasks without the need for an internet connection, which is particularly beneficial in areas with unreliable connectivity. Key capabilities: offline work fast data sync mobile solutions customer support multilingual support (EN, DE, FR, NL) Best for: field service teams that need reliable mobile access to operational data.
Resco Field Service is a powerful field service management (FSM) solution built on top of Microsoft Dynamics 365 and Salesforce, designed to extend enterprise CRM capabilities into the field. It is widely used in industries such as utilities, telecommunications, manufacturing, and maintenance services, where mobile workforce efficiency and offline access are critical. The platform’s strength lies in its mobile-first design, enabling technicians to access work orders, update job statuses, capture photos, and collect customer signatures even without internet connectivity. Resco’s offline capabilities ensure uninterrupted workflows in remote areas, making it particularly valuable for field teams working in challenging environments. Resco Field Service integrates seamlessly with CRM systems, allowing organizations to manage customer data, service history, and contracts directly within the platform. Features like GPS tracking, route optimization, and inventory management enhance visibility and resource allocation. Its analytics and reporting tools provide actionable insights into workforce productivity, service performance, and operational efficiency. Additionally, Resco offers geospatial data collection and customizable mobile forms, enabling organizations to digitize inspections, surveys, and compliance reporting.
Pros & Cons
- +Exceptional offline capabilities allow field technicians to work entirely without network connection.
- +High customisability via no-code/low-code tools means workflows can be adapted quickly.
- +Strong analytics and reporting allow back-office teams to track performance and assets.
- +The vendor is responsive and known for good support during implementation and rollout.
- +Useful for remote or regulated industries thanks to offline, inspection and asset management modules.
- +Enables reduced paperwork and improved data accuracy by digitising field workflows.
- +Scalable design supports both small teams and large enterprises with many users.
- −Initial setup and configuration can be complex and time-consuming for non-technical users.
- −Because it is very feature-rich, the user interface can feel overwhelming for new users.
- −Some workflows and niche use-cases require custom development rather than out-of-the-box support.
- −Because heavy functionality exists, very small teams or simple field operations may find it over-engineered.
- −Device resource demands are higher, meaning older hardware may struggle with the app.
Features
Key features
- Work order management – Create, assign, and track service tasks digitally.
- Offline mobile access – Empower technicians to work without internet connectivity.
- CRM integration – Sync customer data across Dynamics 365 and Salesforce.
- Dispatching tools – Assign tasks to field staff in real time.
- GPS tracking – Monitor technician locations and optimize travel routes efficiently.
- Route optimization – Reduce travel time and improve scheduling accuracy.
- Inventory management – Track spare parts, tools, and consumables across jobs.
- Customer portal – Allow clients to view requests and service updates.
- Automated notifications – Alert staff and customers about job progress instantly.
- Service history tracking – Maintain records of past jobs and customer interactions.
- Performance analytics – Measure technician productivity and service delivery metrics.
- Photo capture – Document job completion with images for accountability.
Additional features
- Digital signatures – Collect customer approvals directly through mobile devices.
- Custom mobile forms – Digitize inspections, surveys, and compliance reporting.
- Geospatial data collection – Capture field data with GPS-enabled mobile tools.
- ERP integration – Align field operations with enterprise resource planning systems.
- Custom workflows – Tailor processes to fit industry-specific service requirements.
- Access control settings – Restrict data and tools based on user roles.
- Multi-job support – Manage multiple service requests simultaneously.
- Calendar syncing – Integrate schedules with external calendar platforms seamlessly.
- Document sharing – Upload manuals, contracts, and instructions for technician access.
- Real-time updates – Modify assignments and notify teams instantly during operations.
- Feedback forms – Collect customer opinions and ratings post-service.
- Third-party integrations – Connect with CRM, ERP, and billing platforms.
- Custom reporting tools – Generate insights for planning and service optimization.
Pricing
Monthly plans
Standard
EUR 50
Countries & Languages
Available in
Interface languages
Billing currencies
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About Resco Field Service
Resco Field Service is a mobile platform from Resco that supports field service operations. It provides offline work capabilities, fast data synchronization, and capable tools for frontline workers so that organizations can maintain productivity even in remote locations. Designed for compatibility with Microsoft Dynamics 365 and Salesforce, Resco Field Service caters to over 800 enterprise and corporate clients. The software allows users to access critical information and perform tasks without the need for an internet connection, which is particularly beneficial in areas with unreliable connectivity. Key capabilities: offline work fast data sync mobile solutions customer support multilingual support (EN, DE, FR, NL) Best for: field service teams that need reliable mobile access to operational data.
Resco Field Service Details
Resco Field Service's In-App Market Place
Does Resco Field Service have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Standard
EUR 50
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), RUB (₽), INR (₹), BRL (R$), ZAR (R), MXN (Mex$), SGD (S$)
Pros & Cons
- Exceptional offline capabilities allow field technicians to work entirely without network connection.
- High customisability via no-code/low-code tools means workflows can be adapted quickly.
- Strong analytics and reporting allow back-office teams to track performance and assets.
- The vendor is responsive and known for good support during implementation and rollout.
- Useful for remote or regulated industries thanks to offline, inspection and asset management modules.
- Enables reduced paperwork and improved data accuracy by digitising field workflows.
- Scalable design supports both small teams and large enterprises with many users.
- Initial setup and configuration can be complex and time-consuming for non-technical users.
- Because it is very feature-rich, the user interface can feel overwhelming for new users.
- Some workflows and niche use-cases require custom development rather than out-of-the-box support.
- Because heavy functionality exists, very small teams or simple field operations may find it over-engineered.
- Device resource demands are higher, meaning older hardware may struggle with the app.
Resco Field Service's Support Options
Contact
+421 (2) 209-020-11Resco Field Service's Alternatives
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