respond+ logo

respond+

by Zco Corporation · Since 2010
No reviews yet
Active1+ countriesCloud
Quick facts
VendorZco Corporation
Year launched2010
StatusActive
LocationManchester, NH, USA
Countries served1+
Languages1
Integrations
Free tier
Free trialYES
Contact salesYES

About respond+

Respond+ is a communication management software from Zco Corporation that assists organizations in managing customer interactions. It provides features like message tracking, automated responses, and reporting so teams can improve response efficiency. Respond+ supports various communication channels, helping businesses consolidate their messaging efforts into one platform. This software is designed to aid businesses in tracking customer inquiries and feedback, ensuring timely and accurate follow-ups. Key capabilities: message tracking automated responses reporting multi-channel support user analytics Best for: businesses that need to manage and respond to high volumes of customer communication effectively.

Respond+ is marketed as the modern, cloud-based CAD frontend for public safety, enabling a necessary transition to pocket computing for agencies like fire departments across the US, including users in Cambridge and Worcester, MA. As the next generation of the groundbreaking PublicEye system, its core strength is universal access, supporting personnel engagement via any device—iOS, Android, PC, or MDT—through native apps and web browsers. The interface features a highly intuitive, map and applet-based design, ensuring that essential operational data is available instantly with "cutting edge simplicity." The system’s innovative functionality revolves around achieving unprecedented situational awareness. It integrates critical real-time data from various sources, including existing CAD/RMS systems, GIS, cameras, and specialized feeds like ShotSpotter and IoT sensors. Its location-based engine provides powerful insights, tracking the GPS of all assets, people, and drones, even supporting advanced features like Augmented Reality. This capability facilitates superior cross-department and inter-city collaboration via text, audio, and video chat, which streamlines incident response.

Pros & Cons

What users like
  • +Respond+ offers an intuitive map-based interface that staff of all levels can use without prior training.
  • +The software provides real-time situational awareness of incidents, personnel, vehicles, and other assets.
  • +Integrated communication tools allow seamless video, audio, and text collaboration between teams.
  • +Cloud-based deployment removes the need for local IT infrastructure and simplifies maintenance.
  • +Role-based notifications ensure that users receive relevant alerts without being overwhelmed.
What users flag
  • Specific support channels like email, phone, and documentation are not clearly provided.
  • Integration with existing CAD, RMS, and GIS systems may require technical setup and time.
  • Performance may be limited on unsupported devices or older hardware.
  • Initial configuration and customization may be required to fully leverage features.
  • Pricing details are not publicly available, making budgeting difficult for some agencies.
  • In-app marketplace and third-party app availability are unclear, limiting extensibility.

Features

Key features

Map-Based Interface
Intuitive navigation similar to mobile map apps.
Situational Awareness
Real-time tracking of incidents, personnel, and assets.
Communication Tools
Supports video streaming, text, audio, and video chat.
Role-Based Access
Customizable notifications and privileges.
Multi-Platform Access
Available on iOS, Android, and web browsers.
Cloud-Based Architecture
No need for local hardware or IT staff.

Additional features

Unified Incident View
Centralized dashboard for monitoring all activities.
Geospatial Tools
Integration with Azure Maps and Esri for mapping and routing.
Customizable UI
Applet-based design for tailored user experiences.
Inter-Agency Collaboration
Supports communication across multiple departments.
Public Engagement
Allows interaction with residents and external agencies.
Sensor Integration
Connects with IoT devices, cameras, and drones.
Augmented Reality
Provides enhanced visual data overlays.
Task Management
Facilitates assignment and tracking of duties.
Data Integration
Compatible with CAD, RMS, GIS, and other systems.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
1
Interface languages
16
Billing currencies

Available in

United States

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇲🇽MXN🇮🇳INR🇷🇺RUB🇧🇷BRL🇿🇦ZAR🇳🇿NZD🇸🇬SGD🇭🇰HKD

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