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ResponseTek:CEM

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Software Status:Active

About ResponseTek:CEM

ResponseTek:CEM is a customer use management software from Ignite Technologies that helps organizations gather and analyze customer feedback. It includes survey creation tools, data analytics, and reporting features so businesses can understand customer sentiments better. ResponseTek:CEM supports multi-channel feedback collection, allowing for insights from various touchpoints such as web, mobile, and in-store interactions. It also provides benchmarking capabilities to compare performance against industry standards. Key capabilities: survey creation tools data analytics reporting features multi-channel feedback collection benchmarking capabilities Best for: businesses that need to improve customer satisfaction and loyalty through effective feedback management.

ResponseTek:CEM Details

Vendor
Ignite Technologies
Year Launched
Location
Vancouver, British Columbia, Canada
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French, Spanish, German, Italian, Portuguese, Japanese, Chinese
Users
Administrators, Managers, Customer Service Representatives, Analysts, Executives
Industries Served
Healthcare, Retail, Finance, Hospitality
Tags
Customer Experience, Customer Service

ResponseTek:CEM's In-App Market Place

Does ResponseTek:CEM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

5

Mini Apps

Real-time Feedback: Allows customers to provide instant feedback on their experience with the brand.

Social Media Integration: Integrates social media platforms to gather feedback and engage with customers.

Survey Builder: Helps create customized surveys to gather customer insights.

Customer Journey Mapping: Visualizes the customer journey to identify pain points and improve overall experience.

Text Analytics: Analyzes customer feedback from text sources to extract valuable insights.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), SGD (S$), HKD (HK$), INR (₹), MXN (Mex$), NZD (NZ$), BRL (R$), KRW (₩)

Pros & Cons

  • Provides real-time feedback from customers
  • Helps identify trends and patterns in customer satisfaction
  • Offers personalized insights to improve customer experience
  • Integrates seamlessly with existing customer service systems
  • Allows for easy tracking and monitoring of customer feedback data
  • Limited customization options for surveys and feedback forms
  • Steep learning curve for new users
  • Integration with other systems can be complex and time-consuming
  • Reports and analytics can be overwhelming and hard to navigate for some users
  • Expensive pricing for small businesses or startups

ResponseTek:CEM's Support Options

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