Revelation helpdesk logo

Revelation helpdesk

by YellowFish Software · Since 2001
No reviews yet
ActiveAvailable globallyCloudOn-premiseFree tier
Quick facts
VendorYellowFish Software
Year launched2001
StatusActive
Location55 Greens Farms Road, Westport, 06880, US
Countries servedGlobal
Languages1
Integrations1+
Free tierYES
Free trial
Contact sales

About Revelation helpdesk

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Revelation helpdesk is a comprehensive customer service and help desk software designed to streamline support operations and enhance customer satisfaction. Its standout features include a user-friendly interface, robust ticket management system, and extensive reporting capabilities. The user interface of Revelation helpdesk is intuitive and easy to navigate, making it simple for agents to quickly access and resolve customer issues. The design elements, such as customizable dashboards and color-coded alerts, enhance the user experience by providing a visually appealing and organized workspace. One of the core functionalities that sets Revelation helpdesk apart from its competitors is its automation features. The software allows for the creation of automated workflows and responses, enabling agents to efficiently handle a high volume of tickets while maintaining a personalized touch. In terms of performance, Revelation helpdesk excels in speed, efficiency, and reliability. It is capable of managing large datasets and complex operations with ease, ensuring that customer inquiries are addressed promptly and accurately. Revelation helpdesk integrates seamlessly with other tools, such as CRM systems and email platforms, providing a seamless experience for users.

Pros & Cons

What users like
  • +Comprehensive Feature Set: Offers a wide range of tools for efficient ticket management and support
  • +Microsoft Integration: Deep integration with Microsoft products enhances productivity
  • +Scalability: Suitable for both small teams and large enterprises
  • +Customization: Highly customizable to fit organizational needs
  • +Free Tier: The Core edition provides essential features at no cost
What users flag
  • Learning Curve: Some users may find the extensive features initially challenging to navigate
  • Mobile Experience: Mobile app may have limited functionality compared to the desktop version

Features

Key features

Multi-Channel Ticketing
Supports email, chat, and self-service portals for ticket submission
Automation & Workflows
Automated ticket assignment, escalation rules, and scheduled actions
Customization
Branding options, custom fields, and configurable ticket statuses
Integration
Seamless integration with Microsoft 365, Teams, and Power BI

Additional features

Mobile Access
Mobile-friendly interface for on-the-go support
Analytics & Reporting
Visual dashboards and customer satisfaction surveys
Project Tracking
With the "Gameplan" edition, track project timelines and team availability

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
10
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL

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