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Robostein

by COMSQUARE · Since N/A
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ActiveAvailable globallyCloud
Quick facts
VendorCOMSQUARE
Year launchedN/A
StatusActive
Location3F, 4F Ginza Fujiya Building, 1-3-1 Ginza, Chuo-ku, Tokyo 104-0061
Countries servedGlobal
Languages2
Integrations
Free tier
Free trial
Contact salesYES

About Robostein

Robostein is a management software from COMSQUARE designed for IT service administration. It provides features such as incident management, knowledge base, user interface capabilities, reporting tools, and automated task handling so organizations can efficiently manage their IT resources. Robostein supports multiple languages and aligns with ITIL practices, ensuring that teams can address issues effectively and maintain operational continuity. This platform is particularly suited for IT departments that need a comprehensive solution for service desk functions and incident resolution. Key capabilities: incident management knowledge base user interface reporting tools automated task handling Best for: IT teams that need to manage service requests and incidents efficiently.

Robostein by COMSQUARE is an advanced Business Process Management (BPM) software tailored for IT automation, offering a robust solution for system administrators, IT operators, and engineers. Designed to streamline and automate IT workflows, Robostein addresses the complexities of modern IT environments. Its core functionalities revolve around process automation, efficiency improvement, and enhanced oversight of IT operations. Robostein is particularly suited for organizations that require scalable and intelligent automation tools to optimize their IT infrastructure. The user interface of Robostein strikes a balance between functionality and simplicity, ensuring it caters to both technical and non-technical users. Its clean and well-structured design facilitates easy navigation through the platform’s features. The dashboard provides a comprehensive overview of system operations and performance metrics, allowing users to monitor workflows in real time. Unique design elements, such as drag-and-drop workflow modeling and interactive analytics charts, enhance the user experience by making complex processes more manageable. Despite its technical focus, Robostein offers intuitive controls and clear labeling, reducing the learning curve for new users. Functionality is where Robostein truly excels.

Pros & Cons

What users like
  • +Strong Automation Features: Automates routine tasks, workflows, and escalations.
  • +Easy Integration: Connects various IT operation tools for streamlined automation.
  • +Trial Environment: Test real-world operations before committing.
What users flag
  • Limited Vendor Information: Pricing details for Robostein for Biz are not readily available on the website.
  • Potential Integration Effort: May require some effort to integrate with existing tools.

Features

Key features

Connects IT operation tools
Integrates monitoring, incident management, escalation tools for automation.
Automates routine tasks
Reduces workload for alert confirmation, first response to system failures, escalations.
Customizable automation workflows
Graphical interface simplifies building complex automation sequences.
Flat-rate pricing
Easy budget management compared to complex licensing structures.
Dedicated Japanese support
Manuals and support desk readily available.
Advanced features for domestic IT operations
Designed specifically for Japanese operational needs.

Additional features

Tool Connection/Integration
Connects and integrates various IT operation tools like monitoring, incident management, and escalation platforms, enabling seamless data flow and automated actions across systems.
Automated Alert Aggregation and Filtering
Automates the processing of alert emails, including aggregation, filtering based on criteria (e.g., service staff, frequency, time windows), and suppression of redundant alerts, significantly reducing manual effort.
Automated First Response to System Failures
Triggers automated actions upon alert detection from monitoring tools, such as ticket creation, initial investigation steps, service restarts, and recovery confirmation, accelerating response times and minimizing downtime.
Automated Escalation
Automates escalation procedures, including automated phone notifications using synthetic voice for urgent issues, and chat notifications to inform relevant parties, ensuring timely communication and response.
Workflow Automation (Flow Editor)
Provides a graphical interface (Flow Editor) for designing and building complex automation workflows, allowing users to visually connect tasks and define logic for automated processes.
Scheduled Automation
Enables scheduling of automated tasks and workflows for regular maintenance, backups, or other routine operations, ensuring consistent execution and freeing up IT staff.
Robostein Agent
A dedicated agent that can be deployed on on-premise servers and PCs to facilitate communication and integration with these systems, enabling more granular control and automation of local resources.
Email Triggered Automation
Creates dedicated email addresses within Robostein to receive alert emails from monitoring tools and trigger specific automation workflows based on the email content.
User Interface and Management
Dashboard
Provides a real-time overview of automation effectiveness, displaying metrics like man-hours saved and cost reductions achieved through automation, allowing for performance monitoring and ROI tracking.
Schedule View
Presents a calendar-based view of scheduled automation tasks, allowing for easy management, modification, and scheduling of execution times and exclusion periods.
Support and Deployment
Dedicated Japanese Support
Offers dedicated support with Japanese-speaking staff and comprehensive Japanese manuals, ensuring effective assistance for domestic users.
Implementation Support
Provides comprehensive support during implementation, including needs assessment, task selection, hands-on training, and verification of automation flows.
Trial Environment
Offers a trial environment with the ability to set verification tasks, define goals, and test sample flows, allowing potential users to experience the system before committing.
Version Upgrade Management
Provides advance notice of version upgrades and allows for scheduled upgrades in dedicated environments to minimize disruptions.
Pricing and Licensing
Flat-Rate Pricing
Offers a flat-rate pricing model for easy budget management, regardless of the number of automated tasks or workflows.
Robostein Basic
A basic plan utilizing a shared cloud environment suitable for single users or smaller deployments.
Robostein for Biz
A business plan providing a dedicated cloud environment, service provider features, customizable options, and the ability to offer paid services to other companies.
Broad Tool Integration
Integrates with a wide range of tools and technologies, including monitoring systems, chat platforms, devices accessible via SSH and WinRM, APIs, and various other services.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
2
Interface languages
10
Billing currencies

Interface languages

EnglishJapanese.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇳CNY🇮🇳INR🇷🇺RUB🇲🇽MXN

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