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Software Status:Development

About Rocktik

Rocktik is a productivity software from Rocktik Technologies designed for project management. It provides task tracking, team collaboration, and resource allocation so teams can effectively manage their projects. Users can create detailed project plans, assign tasks to team members, and monitor progress in real-time. Rocktik also supports file sharing and integration with popular tools, ensuring comprehensive project oversight. Key capabilities: task management resource planning time tracking team collaboration reporting tools Best for: project managers and teams that need to coordinate multiple projects and ensure timely delivery of milestones.

Rocktik Details

Vendor
Rocktik - Rocktik Technologies
Year Launched
Location
Rocktik Technologies 123 Main Street Suite 100 San Francisco, CA 94105
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese, Russian
Users
Customer Support Representatives, Team Managers, Quality Assurance Analysts, IT Administrators
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Service, Ticketing System, Helpdesk, CRM, Customer Support, Communication Platform, Task Management, Collaboration, Automation, Reporting, Technology, Software, SaaS

Rocktik's In-App Market Place

Does Rocktik have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

8

Mini Apps

1. Live Chat by Rocktik - This add-on allows you to integrate a live chat feature into your website

enabling real-time communication with your customers.

2. Help Desk by Rocktik - This add-on provides a comprehensive help desk solution for managing customer inquiries and support tickets efficiently.

3. Knowledge Base by Rocktik - This add-on allows you to create and manage a knowledge base for your customers to find answers to common questions and issues.

4. Feedback Surveys by Rocktik - This add-on enables you to easily collect feedback from your customers through customizable surveys and forms.

5. Social Media Integration by Rocktik - This add-on allows you to integrate your social media accounts with Rocktik

enabling seamless communication with customers across different platforms.

6. Ticketing System by Rocktik - This add-on provides a ticketing system for organizing and tracking customer support requests effectively.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), NOK (kr), MXN (Mex$), INR (₹), RUB (₽), ZAR (R), BRL (R$), HKD (HK$), TRY (₺), IDR (Rp)

Pros & Cons

  • Streamlines customer service processes
  • Improves customer satisfaction by providing quick responses
  • Increases efficiency by automating tasks
  • Offers real-time reporting and analytics for better insights
  • Integrates with other platforms for a seamless experience.
  • Limited integration with other customer service tools
  • Steep learning curve for new users
  • Occasional glitches and bugs in the system
  • Lack of advanced reporting and analytics features
  • Limited customization options for ticketing system

Rocktik's Support Options

Email Address

support@rocktik.com

Chatbot

Available

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