About Route 101
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Route 101 Details
Vendor
Route 101
Year Launched
2011
Location
Route 101 Ltd The Conifers, Filton Road,Hambrook, Bristol, BS16 1QG
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean
Users
Supervisor, Agent, Administrator, IT Manager
Industries Served
Public Sector, Retail, Financial Services
Tags
Contact Center, Route 101
Route 101's In-App Market Place
Does Route 101 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), MXN ($)
Pros & Cons
- emphasizes delivering exceptional CX through omnichannel capabilities, AI, and personalized experiences.
- Route 101 highlights the importance of making it "great to work for" contact centre agents with workforce engagement
- The focus on cloud contact centre services implies flexibility, scalability, and potentially lower upfront infrastructure
- Route 101 offers a wide range of features, from core contact centre functionality and AI to workforce engagement
- integrating numerous features and potentially multiple partner platforms could lead to complexity in implementation
- Being primarily cloud-based means reliance on a stable internet connection and the security and uptime of their cloud providers. This might be a concern for organizations with unreliable internet or strict data sovereignty requirements
- Adopting a wide range of Route 101's solutions and integrations could create vendor lock-in
Route 101's Support Options
Email Address
support@route101.comContact
+443330110404