About Ruby Receptionists
Ruby Receptionists is a virtual receptionist software from Ruby Receptionists that provides professional call handling services. It includes live answering, call forwarding, and appointment scheduling so businesses can maintain a professional presence without hiring in-house staff. Ruby Receptionists is particularly beneficial for small businesses and entrepreneurs who need reliable customer support without the overhead costs of traditional receptionists. The service operates 24/7, ensuring that callers receive attention at any time, and it offers a personalized use by utilizing business-specific scripts. Key capabilities: live call answering call forwarding appointment scheduling message taking customizable scripts Best for: small businesses and entrepreneurs that need affordable and professional call management solutions.
Ruby Receptionists by Ruby is a conversational AI and virtual receptionist service designed to help businesses enhance customer engagement and manage incoming calls and messages efficiently. Tailored primarily for small to mid-sized businesses—including law firms, e-commerce brands, and service providers—Ruby offers a human-centric yet technologically integrated approach to customer interaction. The platform’s key offerings include live virtual receptionist services, 24/7 answering, voicemail transcription, call forwarding, appointment scheduling, and an intelligent mobile app that allows users to manage interactions on the go. By combining human receptionists with technology, Ruby enables companies to maintain a professional image while ensuring no customer query goes unanswered. The user interface of Ruby is both polished and intuitive, reflecting a thoughtful design that prioritizes usability. Whether accessed through the web dashboard or the mobile app (available on both Android and iOS), users are greeted with a clean, modern layout that makes navigation simple and straightforward.
Pros & Cons
- +Live Virtual Receptionist Service: Provides access to live, helpful people to answer, screen, and transfer calls quickly.
- +Comprehensive Call Handling: Goes beyond answering calls to include taking messages, scheduling appointments, collecting payments, performing lead capture and client intake, and making outbound calls.
- +Professional and Friendly Service: Users consistently praise the receptionists for being professional, friendly, accurate, and representing their business well.
- +Ease of Use (for call handling instructions): The app and dashboard allow for quick changes to call handling instructions and viewing usage.
- +Saves Time and Captures Opportunities: Marketed as a solution for small businesses to save time and capture potential business.
- +Integrations: Integrates with tools like Zapier, Clio, and Grasshopper.
- +HIPAA-Compliant Answering: Offered in some plans, which is crucial for certain industries.
- +Strong for Screening Calls: Effective at screening solicitations.
- −Usage-Based Pricing Can Be Expensive: The cost can escalate considerably the more the service is used.
- −Inconsistent Customer Service/Technical Support (in some reviews): While some users lauded customer service, others reported poor customer service and follow-up with technical support in more recent reviews.
- −App Performance Issues (in an older review): An older review mentioned the mobile app could lag, impacting outgoing calls.
- −Limited Direct Accountability/Contact: A user felt there was no method to directly contact someone to resolve issues, including their sales agent.
- −Issues with Agents Giving Out Personal Information: A user reported that agents repeatedly gave out staff personal mobile numbers despite attempts to rectify it.
- −Potential for Inaccurate Call Handling Dispositions: One user's audit suggested inaccurate logging of call handling times and dispositions like "Wrong Number."
- −Limited Integration Depth (in an older review): An older review wished for more integration with scheduling tools like Calendly.
Features
Key features
- Virtual Receptionist Team
- Provides human-powered phone answering services.
- Live Chat Solutions
- Offers human-powered chat services for websites.
Additional features
- Human-powered virtual receptionist service
- Provides phone answering services performed by real people, acting as a virtual receptionist team for small businesses.
- Human-powered live chat solutions
- Offers live chat services for websites, handled by real people rather than chatbots.
- Maximize retention (as a benefit)
- Using Ruby's services helps businesses keep their customers.
- Maximize customer satisfaction (as a benefit)
- Ruby's human-powered interactions lead to higher customer happiness.
- Maximize ROI (as a benefit)
- Investing in Ruby's services provides a strong return on investment for businesses.
- Bilingual answering
- Receptionists can handle calls in more than one language, likely English and Spanish as is common for such services.
- Live transfers (of calls)
- The ability to transfer incoming calls directly to the appropriate person or department within the business.
- Scheduling
- Receptionists can manage and book appointments or meetings for the business.
- Payment processing
- The capability to process payments from customers during interactions.
- Client intake
- Handling the initial process of gathering information from new clients or leads.
- Lead capture
- Ensuring that potential customer inquiries are identified and their information is collected.
- Part-time backup support (flexible solution)
- Offers a flexible option where Ruby's team can supplement a business's existing staff or handle overflow.
- Full-service support (flexible solution)
- Provides comprehensive handling of calls and chats, acting as the primary point of contact.
- Filtering of robocalls
- Automatically identifies and blocks unwanted automated calls.
- Handling conversations (phone and chat)
- The core function of interacting with customers through both voice calls and website chat.
- Support for various industries
- Tailors its services to the specific needs of different sectors, including Legal, Home services, Healthcare, Financial services, Business services, and general Small businesses.
- Integration capabilities
- The service can likely connect with other business tools and systems (though specific integrations aren't detailed).
- 24/7 virtual receptionists
- Provides phone answering services around the clock, every day of the week.
- 24/7 live chat
- Offers live chat support on websites at any time, day or night.
- Providing tips and insights (through resources like blog/guides)
- Offers valuable information and advice to small businesses through content resources.
- Newsletter (Minutes)
- Publishes a monthly newsletter containing updates, tips, insights, and how-to guides.
- Book a consultation
- Allows prospective clients to schedule a meeting to learn more about the services.
- See Ruby in action (demo/visual)
- Offers a way for potential customers to see how the service works, likely through a demo or demonstration.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Ruby Receptionists
Ruby Receptionists is a virtual receptionist software from Ruby Receptionists that provides professional call handling services. It includes live answering, call forwarding, and appointment scheduling so businesses can maintain a professional presence without hiring in-house staff. Ruby Receptionists is particularly beneficial for small businesses and entrepreneurs who need reliable customer support without the overhead costs of traditional receptionists. The service operates 24/7, ensuring that callers receive attention at any time, and it offers a personalized use by utilizing business-specific scripts. Key capabilities: live call answering call forwarding appointment scheduling message taking customizable scripts Best for: small businesses and entrepreneurs that need affordable and professional call management solutions.
Ruby Receptionists Details
Ruby Receptionists's In-App Market Place
Does Ruby Receptionists have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), CAD (C$), AUD (A$), GBP (£), EUR (€), JPY (¥), CNY (¥), MXN ($), INR (₹), RUB (₽)
Pros & Cons
- Live Virtual Receptionist Service: Provides access to live, helpful people to answer, screen, and transfer calls quickly.
- Comprehensive Call Handling: Goes beyond answering calls to include taking messages, scheduling appointments, collecting payments, performing lead capture and client intake, and making outbound calls.
- Professional and Friendly Service: Users consistently praise the receptionists for being professional, friendly, accurate, and representing their business well.
- Ease of Use (for call handling instructions): The app and dashboard allow for quick changes to call handling instructions and viewing usage.
- Saves Time and Captures Opportunities: Marketed as a solution for small businesses to save time and capture potential business.
- Integrations: Integrates with tools like Zapier, Clio, and Grasshopper.
- HIPAA-Compliant Answering: Offered in some plans, which is crucial for certain industries.
- Strong for Screening Calls: Effective at screening solicitations.
- Usage-Based Pricing Can Be Expensive: The cost can escalate considerably the more the service is used.
- Inconsistent Customer Service/Technical Support (in some reviews): While some users lauded customer service, others reported poor customer service and follow-up with technical support in more recent reviews.
- App Performance Issues (in an older review): An older review mentioned the mobile app could lag, impacting outgoing calls.
- Limited Direct Accountability/Contact: A user felt there was no method to directly contact someone to resolve issues, including their sales agent.
- Issues with Agents Giving Out Personal Information: A user reported that agents repeatedly gave out staff personal mobile numbers despite attempts to rectify it.
- Potential for Inaccurate Call Handling Dispositions: One user's audit suggested inaccurate logging of call handling times and dispositions like "Wrong Number."
- Limited Integration Depth (in an older review): An older review wished for more integration with scheduling tools like Calendly.
Ruby Receptionists's Support Options
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