About Ruby Receptionists
Ruby Receptionists is a virtual receptionist software from Ruby Receptionists that provides professional call handling services. It includes live answering, call forwarding, and appointment scheduling so businesses can maintain a professional presence without hiring in-house staff. Ruby Receptionists is particularly beneficial for small businesses and entrepreneurs who need reliable customer support without the overhead costs of traditional receptionists. The service operates 24/7, ensuring that callers receive attention at any time, and it offers a personalized use by utilizing business-specific scripts. Key capabilities: live call answering call forwarding appointment scheduling message taking customizable scripts Best for: small businesses and entrepreneurs that need affordable and professional call management solutions.
Ruby Receptionists Details
Ruby Receptionists's In-App Market Place
Does Ruby Receptionists have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), CAD (C$), AUD (A$), GBP (£), EUR (€), JPY (¥), CNY (¥), MXN ($), INR (₹), RUB (₽)
Pros & Cons
- Live Virtual Receptionist Service: Provides access to live, helpful people to answer, screen, and transfer calls quickly.
- Comprehensive Call Handling: Goes beyond answering calls to include taking messages, scheduling appointments, collecting payments, performing lead capture and client intake, and making outbound calls.
- Professional and Friendly Service: Users consistently praise the receptionists for being professional, friendly, accurate, and representing their business well.
- Ease of Use (for call handling instructions): The app and dashboard allow for quick changes to call handling instructions and viewing usage.
- Saves Time and Captures Opportunities: Marketed as a solution for small businesses to save time and capture potential business.
- Integrations: Integrates with tools like Zapier, Clio, and Grasshopper.
- HIPAA-Compliant Answering: Offered in some plans, which is crucial for certain industries.
- Strong for Screening Calls: Effective at screening solicitations.
- Usage-Based Pricing Can Be Expensive: The cost can escalate considerably the more the service is used.
- Inconsistent Customer Service/Technical Support (in some reviews): While some users lauded customer service, others reported poor customer service and follow-up with technical support in more recent reviews.
- App Performance Issues (in an older review): An older review mentioned the mobile app could lag, impacting outgoing calls.
- Limited Direct Accountability/Contact: A user felt there was no method to directly contact someone to resolve issues, including their sales agent.
- Issues with Agents Giving Out Personal Information: A user reported that agents repeatedly gave out staff personal mobile numbers despite attempts to rectify it.
- Potential for Inaccurate Call Handling Dispositions: One user's audit suggested inaccurate logging of call handling times and dispositions like "Wrong Number."
- Limited Integration Depth (in an older review): An older review wished for more integration with scheduling tools like Calendly.