Rura

Additional features

Customer Arrival Notification

Notifies remote staff with sound and light when a customer arrives at a store, ensuring no missed opportunities.

Customer Call Function

Customers can initiate calls to remote staff via touch display or physical buttons.

Remote Control Function

Allows remote staff to operate local self-service terminals on behalf of customers, viewing and controlling the screen.

Translation Feature

Enables real-time translation (Japanese to English, Chinese, etc., and vice versa) for inbound support, with transcription capabilities.

Avatar Customer Service

Offers a new customer experience by allowing interactions with various customizable avatars.

Real-time Store Status Check

Remote staff can monitor the real-time status of all stores where RURA is installed.

Staff Call Function

Facilitates voice conversations between remote staff for communication, reporting, and consultation.

Pop-up Notification Feature

Displays persistent pop-up notifications for customer visits, even when staff are engaged in other tasks.

Chat Feature for Staff

Enables text-based chat communication between remote staff, including the use of stamps for quick messages.

Intuitive Customer Service Screen (UI)

Provides a simple, sophisticated, and easy-to-use user interface for remote staff to concentrate on customer interactions.

Memo Function

Allows staff to refer to manuals or notes during customer service, ensuring accurate responses even for inexperienced staff.

Image/Video Switching Function

Quickly displays frequently used images (e.g., price lists, instructions) to customers with one click.

Screen Sharing Function

Enables remote staff to directly share their screen with customers.

Sketching Function

Allows staff to write or stamp on projected images for visual guidance (e.g., directions, important points).

Text Display Function

Displays entered text on the store's monitor, useful for hearing-impaired customers or noisy environments.

Camera Switching Function

Supports multiple cameras, including those that can read a customer's hand, to assist with administrative procedures remotely.

Scenario Function

Displays frequently asked questions on the RURA screen for customer self-service, with an option to call staff if needed.

Customer Service Analysis Function

Collects and analyzes customer service data, including the number of times each store and staff member served customers, with graphical comparisons.

Recording Function

Records voice data of customer interactions, allowing for review (e.g., extracting complaints for improvement).

Monthly Regular Support with Reports

Provides monthly reviews of customer service data and proposes next actions, along with chat and phone support for issues outside meetings.

ISO/IEC27001 Certification

Demonstrates adherence to international standards for Information Security Management Systems (ISMS).