Rura

Notifies remote staff with sound and light when a customer arrives at a store, ensuring no missed opportunities.

Customers can initiate calls to remote staff via touch display or physical buttons.

Allows remote staff to operate local self-service terminals on behalf of customers, viewing and controlling the screen.

Enables real-time translation (Japanese to English, Chinese, etc., and vice versa) for inbound support, with transcription capabilities.

Offers a new customer experience by allowing interactions with various customizable avatars.

Remote staff can monitor the real-time status of all stores where RURA is installed.

Facilitates voice conversations between remote staff for communication, reporting, and consultation.

Displays persistent pop-up notifications for customer visits, even when staff are engaged in other tasks.

Enables text-based chat communication between remote staff, including the use of stamps for quick messages.

Provides a simple, sophisticated, and easy-to-use user interface for remote staff to concentrate on customer interactions.

Allows staff to refer to manuals or notes during customer service, ensuring accurate responses even for inexperienced staff.

Quickly displays frequently used images (e.g., price lists, instructions) to customers with one click.

Enables remote staff to directly share their screen with customers.

Allows staff to write or stamp on projected images for visual guidance (e.g., directions, important points).

Displays entered text on the store's monitor, useful for hearing-impaired customers or noisy environments.

Supports multiple cameras, including those that can read a customer's hand, to assist with administrative procedures remotely.

Displays frequently asked questions on the RURA screen for customer self-service, with an option to call staff if needed.

Collects and analyzes customer service data, including the number of times each store and staff member served customers, with graphical comparisons.

Records voice data of customer interactions, allowing for review (e.g., extracting complaints for improvement).

Provides monthly reviews of customer service data and proposes next actions, along with chat and phone support for issues outside meetings.

Demonstrates adherence to international standards for Information Security Management Systems (ISMS).